Quality Assurance Technician & Customer Service

JOSEPH R. ZABLAN

Panorama City, CA ***** 213-***-**** ******@*******.***

PROFESSIONAL SUMMARY

Reliable and hardworking professional with over five years of experience in quality assurance, troubleshooting, customer service, and food-service operations. Experienced in identifying product defects, troubleshooting equipment issues, determining root causes, communicating with engineering teams, and providing excellent customer service. Detail-oriented, dependable, and comfortable working in fast-paced environments. Seeking to contribute strong problem-solving, teamwork, and work-ethic skills in a warehouse or fulfillment position.

PROFESSIONAL EXPERIENCE

Seafood City — Baker / Customer Service

May 2025 – September 2026

• Prepared and handled bakery products while following food safety and quality procedures.

• Assisted customers with questions, product requests, and purchases.

• Provided friendly and professional customer service in a busy retail environment.

• Maintained a clean, organized, and safe work area.

• Worked efficiently while managing multiple tasks and customer needs.

• Followed company procedures and maintained attention to product quality. Keurig Dr Pepper — Burlington, MA — Quality Assurance Technician January 2021 – April 2025

• Troubleshot defective coffee brewers reported by consumers to identify and resolve product issues.

• Performed systematic troubleshooting to determine the root cause of equipment and product problems.

• Communicated findings and root-cause information with engineers to support product improvements.

• Identified product defects and quality issues through testing and inspection.

• Documented troubleshooting results and communicated technical information clearly.

• Worked independently and collaboratively to resolve issues efficiently.

• Followed quality, safety, and company procedures while performing technical duties.

• Maintained strong attention to detail when evaluating products and identifying defects. CORE SKILLS

Quality Assurance & Inspection Troubleshooting & Problem Solving Root-Cause Analysis Product Testing Customer Service Attention to Detail Teamwork & Collaboration Communication Time Management Safety & Quality Procedures Fast-Paced Work Environment Dependability & Work Ethic EDUCATION

John Marshall High School — High School Diploma

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