Administrative Assistant & Customer Service Professional

Keosha Faulks

+1-702-***-**** • *************@*****.*** • Las Vegas, NV

Summary

Dynamic Administrative Professional with over 5 years of experience in Customer Service and Administrative Support. Proven track record in Appointment Scheduling and managing Customer Communications within high-volume environments. Committed to enhancing Administrative Operations through efficiency and professional Remote Work practices while delivering exceptional service as a first point of contact. Work Experience

Office Assistant/Secretary June 2019 – Present

SCOTT'S TRAVEL, LAS VEGAS, NV

Manage high-volume Appointment Scheduling and calendar coordination for travel consultations to ensure optimal team productivity.

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Answer and direct inbound and outbound calls, facilitating efficient Customer Communications and routing inquiries to the appropriate departments.

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Maintain and organize digital and physical filing systems to streamline Administrative Operations and records management.

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Support daily office functions by prompting timely responses to client inquiries and providing comprehensive Administrative Support.

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Hostess July 2018 – November 2018

APPLEBEE'S, SEATTLE, WA

Acted as the professional first point of contact within a fast-paced Hospitality environment, managing guest seating and initial inquiries.

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Maintained clean and organized guest areas to adhere to health standards and support overall Food Service efficiency.

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• Coordinated with the service team to manage waitlists and optimize table turnover during peak operational hours. Supported front-of-house operations by providing consistent Customer Service and directing guests to appropriate resources.

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Cashier/Customer Service February 2016 – January 2017 WALMART, SEATTLE, WA

Operated electronic cashier systems with 100% accuracy in cash handling and transaction processing for diverse customer needs.

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Managed inventory logistics by restocking merchandise where needed to ensure availability and organized Administrative Operations.

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Provided high-quality Customer Service by resolving product inquiries and assisting with return/exchange procedures.

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Maintained a secure and tidy workspace while following corporate protocols for financial record-keeping and point- of-sale usage.

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Education

High school August 2023 – Present

ALTERNATIVE AND ADULT EDUCATION, LAS VEGAS, NV

Additional Skills

Administrative & Operations: Administrative Support, Appointment Scheduling, Administrative Operations, Records Management, Calendar Coordination, Data Entry Communication & Client Relations: Customer Service, Customer Communications, Call Routing, Inbound

& Outbound Correspondence, Front Desk Management

Software & Technical: Microsoft Office, Google Workspace, Electronic POS Systems, Virtual Receptionist Protocols

Industry Knowledge: Remote Work, Hospitality, Food Service, Cash Handling, Inventory Logistics

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