Finance Associate & Customer Service Operations Support
Resume:
PATRICIA CHARLES
Finance Associate Customer Service Operations & Administrative Support
Silver Spring, Maryland 20903
Phone: +1-240-***-**** Email: ****************@*****.*** PROFESSIONAL PROFILE
Results-oriented and dependable professional with 10+ years of combined experience in finance support, customer service, dispatch operations, administrative coordination, and remote work environments. Proven ability to manage customer communications, financial documentation, scheduling, records, and day-to-day operational responsibilities with accuracy and professionalism.
Strong communicator who works effectively both independently and as part of a team. Experienced in handling confidential information, resolving customer concerns, coordinating multiple priorities, and using digital systems to maintain accurate records and support business operations.
Currently pursuing studies in Psychology with a focus on Mental Health and Pre- Counseling, bringing strong interpersonal, communication, and organizational skills to professional environments.
CORE COMPETENCIES
Finance & Administrative Support
Financial Records • Payment Coordination • Data Entry • Documentation • Record Management
Customer & Client Support
Customer Service • Client Relations • Conflict Resolution • Call Handling • Email & Chat Support
Operations & Coordination
Dispatching • Scheduling • Appointment Coordination • Team Coordination • Workflow Support
Technology & Remote Work
Microsoft Office • Online Systems • Remote Collaboration • Digital Communication • Computer Applications
Professional Strengths
Communication • Organization • Problem Solving • Multitasking • Time Management • Attention to Detail • Confidentiality
PROFESSIONAL EXPERIENCE
THINK TECH LLC — Maryland
Remote Finance Associate Current
• Provide remote finance and administrative support for daily business operations and financial activities.
• Assist with payment processing, financial documentation, transaction records, and account-related information.
• Maintain organized and accurate financial records while ensuring information is entered and updated appropriately.
• Communicate professionally with customers, team members, and internal departments regarding financial and account-related matters.
• Review and track payment information and assist with resolving discrepancies or outstanding issues.
• Handle confidential financial and customer information with discretion and professionalism.
• Utilize online systems and digital communication platforms to complete daily responsibilities remotely.
• Prioritize multiple assignments while maintaining accuracy, responsiveness, and established deadlines.
BTI — Maryland
Customer Service Representative / Coordinator 3 Years
• Delivered professional customer service by responding to inquiries, requests, and service-related concerns.
• Communicated with customers through phone, email, and digital communication channels.
• Coordinated information between customers, employees, and internal departments to support timely service.
• Maintained accurate customer records and updated account and service information as required.
• Followed up on customer requests and concerns to ensure appropriate resolution.
• Assisted with scheduling, coordination, and administrative responsibilities.
• Managed multiple customer and administrative tasks while maintaining a high level of professionalism and attention to detail.
SOS SECURITY — Maryland
Dispatcher / Security Operations Coordinator 2 Years
• Coordinated dispatch operations and communicated assignments to appropriate personnel.
• Monitored incoming calls, service requests, and operational communications while prioritizing urgent matters.
• Maintained clear communication between field personnel, customers, and internal teams.
• Documented incidents, assignments, updates, and operational information accurately.
• Assisted with scheduling and coordination of personnel and daily operational activities.
• Responded efficiently to changing priorities and time-sensitive situations.
• Maintained confidentiality and professionalism when handling sensitive operational information.
BIOQUAL INC. — Maryland
Remote Customer Service Representative / Coordinator 3 Years
• Provided remote customer service and administrative support in a professional business environment.
• Managed customer communications, follow-ups, service requests, and administrative tasks.
• Coordinated information between customers and internal teams to support efficient service delivery.
• Maintained accurate records, documentation, and customer information.
• Utilized online systems and communication platforms to manage daily responsibilities.
• Worked independently while maintaining productivity, responsiveness, and consistent service quality.
• Demonstrated strong organization and time-management skills while handling multiple responsibilities remotely.
MiC HEALTHCARE — Maryland
Remote Customer Service / Dispatcher / Operations Coordinator 2 Years
• Provided remote customer service and operational coordination in a fast-paced healthcare environment.
• Coordinated customer requests, schedules, assignments, and day-to-day operational activities.
• Responded to customer questions and directed concerns to the appropriate personnel or department.
• Maintained accurate schedules, records, documentation, and service-related information.
• Communicated with multiple parties to coordinate services and resolve operational issues.
• Managed competing priorities while maintaining accuracy, professionalism, and timely communication.
• Supported remote operations through phone, email, and digital communication systems.
EDUCATION
Psychology — Mental Health & Pre-Counseling
University Currently Attending
Coursework focused on psychology, mental health, human behavior, communication, human development, and pre-counseling principles.
TECHNICAL & PROFESSIONAL SKILLS
• Microsoft Office Suite
• Computer & Online Business Systems
• Data Entry & Digital Record Management
• Email & Chat Communication
• Remote Collaboration Platforms
• Financial & Administrative Documentation
• Customer Relationship Support
• Scheduling & Dispatch Systems
• Digital Communication Tools
• Documentation & Reporting
PROFESSIONAL STRENGTHS
• Professional Communication
• Customer Relationship Management
• Financial & Administrative Accuracy
• Remote Work & Self-Management
• Problem Solving & Critical Thinking
• Organization & Time Management
• Confidential Information Handling
• Team Collaboration
• Adaptability & Reliability
• Attention to Detail
REFERENCES
Available upon request
Contact this candidate