Remote Customer Care Representative

JAKIYA CLINTON

Ridgeland, MS *****

601-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

SKILLS

Experienced with handling customer interactions and resolving issues promptly.

Utilizes communication and empathy to build strong customer relationships. Track

record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions.

Highly skilled in conflict resolution, communication, and problem-solving, ensuring

customer satisfaction and loyalty. Effective team collaborator, adaptable to changing

needs, and consistently focused on achieving results through efficient and empathetic

service. Known for reliability and proactive approach to meeting customer and

organizational goals.

EXPERIENCE

« Customer service « Active listening

¢ Critical thinking « Data entry

03/2019 to Current

EDUCATION

Customer Service Representative

Teleperformance USA — Remote

« Resolved customer inquiries through phone, chat, and email using CRM and

knowledge base tools.

« Managed high-volume support queues while maintaining accuracy and service

quality standards.

« De-escalated escalated concerns with calm communication and solution-focused

problem solving.

« Processed account updates, billing questions, and service requests following

established procedures.

« Identified recurring issues and shared feedback to improve service workflows and

customer satisfaction.

« Managed high-stress situations effectively, maintaining professionalism under

pressure while resolving disputes or conflicts.

« Resolved customer complaints with empathy, resulting in increased loyalty and

repeat business.

« Handled escalated calls efficiently, finding satisfactory resolutions for both

customers and the company alike.

« Responded to customer requests for products, services, and company information.

« Developed strong product knowledge to provide informed recommendations based

on individual customer needs.

« Developed rapport with customers through active listening skills, leading to higher

retention rates and positive feedback from clients.

05/2020

High School Diploma

Lanier High School - Jackson, Ms

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