IT Business Analyst & React Developer

JYOTHIRMAYI SATRABOINA

Email: ***********.**********@*****.*** Phone: +91-934**-*****

PROFESSIONAL SUMMARY

Experienced IT professional and certified business analyst with 13+ years of combined experience across web development, software engineering, customer support, overseas education counselling, and visa services. Strong technical expertise in React.js, JavaScript, HTML5, CSS3, Node.js, RESTful APIs, and database technologies. Proven ability to develop responsive applications, manage the full software development life cycle, lead and train team members, resolve customer concerns, and coordinate student admissions and visa applications. Seeking opportunities that leverage technical, analytical, customer service, and team leadership capabilities.

CORE SKILLS

Frontend Technologies

React.js, JavaScript, HTML5, CSS3, SASS, Bootstrap

Backend Technology

Node.js

Databases

MongoDB, MySQL, Oracle

Development Tools

Git, Webpack, Babel, Postman, VS Code

Technical Concepts

REST APIs, Responsive Design, SDLC, UI/UX, API Testing

Additional Expertise

Agile Development, SEO, Customer Support, Team Training

Education Services

Overseas Admissions, Visa Guidance, Education Loans, Documentation

PROFESSIONAL EXPERIENCE

Abroad Counsellor SK Overseas March 2025 – April 2026

Counselled students on university admissions and visa processes for the USA, UK, and Canada.

Managed walk-in enquiries, telephone calls, emails, and appointment scheduling.

Maintained student follow-up records, enquiry databases, and application trackers.

Assisted students with statements of purpose, letters of recommendation, resumes, application documents, and document verification.

Monitored university application deadlines, course requirements, admission criteria, and scholarship opportunities.

Supported seminars, webinars, and education fairs to provide students with accurate guidance.

Trained team members, distributed tasks, and performed team-lead responsibilities when required.

Coordinated education loan applications with banks and other loan providers.

Customer Support Associate Tech Mahindra April 2024 – March 2025

Managed inbound and outbound customer calls, providing accurate and timely resolutions.

Delivered live-chat support while maintaining response-time and customer-satisfaction standards.

Met service-level agreement requirements and resolved customer complaints professionally.

Documented customer interactions, actions, and resolutions accurately in CRM platforms.

Escalated complex cases and collaborated with senior teams to achieve effective closure.

Demonstrated strong customer empathy, active listening, and communication skills.

Trained team members and coordinated multiple assignments delegated by the team lead.

Trainee Software Engineer Infyshine Technologies Pvt. Ltd. November 2022 – February 2024

Developed more than 30 application features using HTML, CSS, and JavaScript, improving functionality and user experience.

Built, integrated, and maintained REST APIs with clear technical documentation.

Collaborated with cross-functional teams across more than 12 software projects.

Conducted code reviews and implemented development best practices.

Created automated test cases to improve application quality and stability.

Supported debugging, issue resolution, and application maintenance activities.

Senior Web Developer Programsy IT Solutions Pvt. Ltd. February 2019 – September 2021

Designed and developed responsive web applications across desktop and mobile platforms.

Gathered business and technical requirements and translated them into functional solutions.

Created UI/UX concepts and wireframes aligned with project requirements.

Led and supported junior developers while ensuring adherence to coding standards.

Performed application debugging, testing, performance optimization, and maintenance.

Implemented SEO best practices to improve website visibility and search performance.

Associate Web Developer Rockline Solutions Pvt. Ltd. November 2013 – October 2018

Developed responsive websites using HTML, CSS, and JavaScript.

Completed frontend integration and implemented user-interface enhancements.

Supported database connectivity and backend-system integration.

Diagnosed and resolved website functionality and compatibility issues.

Collaborated with technical and business teams to deliver project requirements.

ADDITIONAL BUSINESS EXPERIENCE

Work Permit Visa Services Business Partner Approximately 5 years, concurrent with IT employment

Co-managed a business providing assistance with work permit visa services.

Coordinated client enquiries, documentation, application follow-ups, and status updates.

Guided clients through application requirements and document-verification processes.

Maintained client relationships while balancing business responsibilities with full-time IT employment.

CERTIFICATIONS

IT Business Analyst Certification – ISO 9001:2015 Certified Program, Sahiva Info

Certificate of Appreciation – DevTown, recognised by MSME and Startup India

EDUCATION

Bachelor of Technology (B.Tech) Jawaharlal Nehru Technological University

LANGUAGES

English Telugu

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