Customer Service & Administrative Support Specialist

TAMICA CARTER

Memphis, TN ******.*.******@*****.*** Customer Service • Call Support • Administrative Services

PROFESSIONAL SUMMARY

Highly organized administrative and customer service professional and U.S. Coast Guard veteran with 23+ years of experience supporting customers, the public, government personnel, veterans, and diverse populations. Skilled in professional telephone communication, active listening, information gathering, records review, data entry, documentation, follow-up, and resolving routine questions and service requests. Experienced in handling confidential information, verifying records, maintaining accurate databases, and communicating clear information in fast-paced environments. Proficient with Microsoft Office Suite, Outlook, Word, Excel, PowerPoint, databases, and electronic records systems.

CORE CUSTOMER SERVICE & CALL SUPPORT SKILLS

Professional telephone etiquette & call handling • Active listening & needs assessment • Customer inquiry resolution • Information gathering & verification • Customer records review • Accurate data entry & documentation • Case/file and records management • Follow-up tracking & status updates • Confidential information handling • Problem solving & escalation • Clear written & verbal communication • Microsoft Office & Outlook • Database navigation & electronic records • Multitasking & time management • Public and internal customer service • 45 WPM typing speed

PROFESSIONAL EXPERIENCE

Public Affairs Specialist U.S. Department of Agriculture, U.S. Forest Service — National Forests in Alabama Sep 2023 – Sep 2025

• Served as a primary point of contact for members of the public, employees, community partners, and stakeholders, responding professionally to questions and requests for information.

• Listened to inquiries, determined the customer's needs, gathered relevant information, and provided clear and accurate responses using approved agency information and procedures.

• Reviewed records, reports, schedules, and other information to verify details before responding to requests.

• Documented inquiries, actions, contacts, and follow-up requirements while maintaining organized electronic and paper records.

• Coordinated responses with appropriate staff when requests required additional research, authorization, or subject-matter assistance.

• Handled sensitive and confidential information with discretion while communicating effectively with diverse audiences.

Administrative Support Assistant U.S. Department of Agriculture, U.S. Forest Service — Tuskegee National Forest / Alabama Prior USDA Service

• Provided administrative and customer service support by answering questions, routing requests, assisting visitors, and directing customers to appropriate resources.

• Maintained files, records, databases, correspondence, reports, and other documentation with attention to accuracy and established procedures.

• Verified information, entered data, processed documents, and updated records in accordance with organizational requirements.

• Used office equipment and Microsoft Office applications to prepare documents, track information, communicate with staff, and support daily operations.

• Followed up on outstanding requests and coordinated information between customers, employees, and internal offices.

Administrative, Customer Service & Support Roles U.S. Coast Guard / Government & Public Service Experience 23+ Years

• Provided professional customer service and administrative support to military personnel, veterans, employees, and members of the public.

• Gathered information from customers, identified needs, explained procedures and available resources, and connected individuals with the appropriate office or service.

• Maintained accurate records and documentation while working with confidential and sensitive information.

• Performed data entry, records management, correspondence, scheduling, reporting, and office support in accordance with established procedures.

• Used active listening, professionalism, patience, and problem-solving skills to address questions and resolve routine service issues.

• Managed multiple priorities while maintaining accuracy, meeting deadlines, and providing dependable follow-through.

Volunteer / Client Support Court Appointed Special Advocates (CASA) 2015 – 2018

• Communicated with children, families, professionals, and community resources while maintaining confidentiality and professional boundaries.

• Documented contacts, observations, and follow-up activities accurately and provided information to appropriate parties.

EDUCATION

Bachelor of Science, Criminal Justice — Emphasis in Public Safety GPA: 3.3

ADDITIONAL QUALIFICATIONS

• U.S. Coast Guard Veteran — 23+ years of service

• Special recognition/awards include service associated with the War on Terrorism

• Typing speed: 45 WPM

• Experienced working with confidential customer, personnel, administrative, and government information

TECHNICAL SKILLS

Microsoft Word • Excel • PowerPoint • Outlook • Data Entry • Electronic Records • Database Management • Document Management • Email & Calendar Systems • Office Equipment

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