Administrative Assistant and Records Coordinator

LETICIA BROWN

Homestead, FL 786-***-**** ***************@*****.***

Bilingual: English & Spanish

PROFESSIONAL SUMMARY

Reliable and detail-oriented administrative professional with 5+ years of experience in data entry, recordkeeping, documentation, customer service, and daily operations support. Experienced in maintaining accurate records, organizing documents, preparing reports, updating information, responding to inquiries, and handling confidential information. Proficient with Microsoft Office, Google Docs, GCMS, and electronic recordkeeping systems. Strong organizational skills, attention to detail, communication, and ability to learn new systems and procedures quickly.

CORE SKILLS

• Administrative Support

• Data Entry & Recordkeeping

• Document Management & Filing

• Digital Record Organization

• Report Preparation & Documentation

• Email & Written Communication

• Information Verification & Updates

• Confidential Information Handling

• Microsoft Word, Excel & Outlook

• Google Docs

• GCMS & Electronic Systems

• Customer & Internal Support

• Organization & Multitasking

• Attention to Detail

• Problem Solving

• Team Collaboration

• Bilingual English/Spanish

PROFESSIONAL EXPERIENCE

SHIFT SUPERVISOR

Allied Universal Homestead, FL

November 2025 – Present

• Coordinate daily operations and ensure tasks are completed accurately and according to established procedures.

• Prepare reports and documentation using GCMS and Microsoft systems.

• Maintain accurate records and update information when changes are received.

• Manage access information and maintain confidentiality while following company procedures.

• Communicate with employees, residents, visitors, and internal personnel to address questions and requests.

• Assist with training and supporting new employees.

• Monitor daily activities and ensure procedures are followed.

• Manage multiple priorities while maintaining accuracy, organization, and professionalism. SECURITY OFFICER / ROVER

Allied Universal Homestead, FL

August 2024 – November 2025

• Maintained accurate records and documentation using Microsoft systems.

• Verified information and processed access requests according to established procedures.

• Prepared detailed reports and communicated important information to supervisors and appropriate personnel.

• Responded professionally to questions and requests while managing multiple responsibilities.

• Maintained organized documentation and accurate records with strong attention to detail. RECEPTIONIST

The Residences at Miami Miami, FL

August 2022 – July 2024

• Performed data entry, filing, recordkeeping, and general administrative duties to support daily operations.

• Maintained accurate visitor logs and resident records while protecting confidential information.

• Used multiple electronic systems to enter, update, and verify information.

• Received, organized, and distributed packages and other materials according to established procedures.

• Responded to routine inquiries and communicated information to residents, visitors, families, and internal personnel.

• Managed multiple front-desk responsibilities while maintaining organization and attention to detail.

• Followed procedures for handling sensitive and confidential information.

• Assisted with daily office operations and maintained organized records and documentation. SECURITY CONCIERGE

Nations Security Miami, FL

October 2021 – August 2022

• Maintained accurate visitor logs, records, and documentation.

• Assisted residents and guests with questions and requests while providing professional customer service.

• Communicated information to residents, management, and team members.

• Followed established procedures while handling confidential information.

• Managed multiple responsibilities while maintaining accuracy and organization. FRONT DESK CONCIERGE

Ralons America Miami, FL

March 2020 – October 2021

• Performed data entry, filing, recordkeeping, and general administrative duties.

• Maintained accurate visitor logs and front-desk documentation.

• Organized packages and deliveries while maintaining accurate records.

• Communicated information to appropriate personnel and responded to routine questions.

• Maintained confidentiality, organization, and attention to detail while handling multiple responsibilities.

SECURITY OFFICER

Elite Investigations Miami, FL

March 2014 – July 2018

• Maintained accurate records and documentation related to daily operations.

• Prepared reports and communicated relevant information to supervisors.

• Followed established procedures and maintained confidentiality.

• Responded professionally to questions and requests while managing daily responsibilities. TECHNICAL SKILLS

Microsoft Word Microsoft Excel Microsoft Outlook Google Docs GCMS Electronic Recordkeeping Systems Data Entry Email Systems

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