Customer-Focused Senior Activator and Problem Solver
Resume:
SANDRA ANN
VOHS
S
V Myrtle Beach, SC *****-****,
***********@*****.***
PROFESSIONAL SUMMARY
Dynamic professional with a proven track record at Spinnaker Resorts, adept at problem resolution and critical thinking. Successfully implemented strategies that enhanced workflows and drove profit growth. Recognized for training and developing teams, demonstrating strong organizational skills and cultural awareness in fast-paced environments. Fluent in English with conversational Spanish.
SKILLS
• Flexible and adaptable • Dependable and responsible • Critical thinking
• Calm under pressure • Teamwork and collaboration • FLUENT IN [LANGUAGE]
• Training & Development • Team building • Troubleshooting
• Attention to detail • Decision-making • Cultural awareness
• Organization and time management • Problem resolution • Time management
• Computer skills • Verbal communication • Problem-solving
• Collaboration • Planning • Quality assurance
• Interpersonal communication • Friendly, positive attitude • Excellent communication
• Customer service
EXPERIENCE
Senior Activator November 2018 - June 2025
Spinnaker Resorts Myrtle Beach, SC, USA
• Approached and solved problems with initiative and sound judgment. Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
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• Identified issues and solutions to eliminate backlog and maximize workflows.
• Planned and executed strategies to increase business and drive profit growth.
• Documented, researched, and resolved customer service issues.
• Delivered exceptional customer service to bolster strong relationships and build positive experiences.
• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs. Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
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• Sanitized high-touch surfaces to protect personnel and customers from viruses and germs. Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
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• Delivered fast and friendly service to handle questions and service complaints.
• Offered to assist with additional tasks to keep projects on-task and meet tight deadlines. Server/Host June 2016 - June 2018
Wicked Tuna Murrells Inlet, SC, USA
• Trained new servers in company policies, guest service standards, and best practices.
• Kept food service and preparation areas clean and neat.
• Followed safety, sanitization and food handling guidelines. Private Investigator August 1989 - September 2018
ACI Investigations Garden City, NY, USA
• Analyzed financial records to uncover hidden assets or fraudulent activity.
• Testified in court as expert witness regarding evidence gathered during investigations.
• Trained junior investigators on best practices and industry standards in private investigation work.
• Performed due diligence research for companies considering mergers or acquisitions. EDUCATION
Classes - Family Business May 1989
Hofstra University, Hempstead NY
LANGUAGE
Fluent
English
Conversational
Spanish
COMMUNITY SERVICE
I was one of the most known Volunteer, full time, Bottle Feeders for newborn abandoned kittens for almost 3 years for Long Beach Humane Society, on Long Island, NY. Until I moved out of state. I did not work then. I was a stay at home Mom. Now in SC, I Volunteer/Foster on an emergency basis as I am not available 24/7 as I was then. I do try and help the rescues here also as I can.
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