Cable Installation Supervisor & Field Technician

Luis Armando Hernandez

**** ********

Huntington Park

310-***-****

*********@*****.***

EXPERIENCE

Time Warner Cable, Los Angeles

—Supervisor

August 2016 - June 2026

Supervising new hires as part of a mentor program as I ensure that all TWC safety and quality procedures are performed. Furthermore, I assist with technical aspects of installation and service calls, order installation materials, and perform safety observations.

—Field Technician

November 2004- August 2016

Perform new connections, reconnections, and installation of equipment. Furthermore, always strived for customer satisfaction and meeting their needs while meeting or exceeding company service goals. Also, taking ownership of work assignments and job duties while promoting products and services to the customers whenever possible.

Dole Fresh Flowers, Los Angeles — Warehouse Supervisor August 2001 - August 2003

Supervise and Coordinate activities of workers engaged in shipping while maintaining control of inventory and products loss. Furthermore, checked merchandise reorder levels against purchase order quantities while conducting daily facility inspections for safety requirement checks. EDUCATION

East Lost Angeles College, Los Angeles — Associates Degree August 2000- August 2003

SKILLS

-Leadership and Staff

development

- Performance Management

-Training and Onboarding

-Customer Service Excellence

-Effective verbal and written

communication skills

-Workflow Management

-Technical Troubleshooting

-Sales and Customer

Retention

AWARDS

Troubleshooting Advanced

SVCS (Jones/NCTI

Certificate)

Interworking with TCP/IP

(Jones/NCTI Certificate)

Return Path Operations

(Jones/NCTI Certificate)

Digital Tech

(Jones/NCTI Certificate)

Return Path

(Societal of Cable

Telecommunications

Engineers) SCTE

LANGUAGES

English

Spanish

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