Customer Success & Client Support Professional

Andy Anosike

081******** • https://www.linkedin.com/in/andy-chibuzor-anosike-5bb49241a • ***********@*****.*** Customer Success Manager

PROFESSIONAL SUMMARY

Customer-focused Customer Success Manager with over 5 years of experience spanning forex, fintech, crypto, and digital payments. Skilled in client portfolio management, market analysis, and resolving payment, wallet, deposit, and withdrawal issues, with working knowledge of stablecoins, blockchain networks, and wallet addresses. Proven track record monitoring FX transactions, executing trades, and delivering data-driven investment insights to optimize portfolio performance. Tech-savvy and adept at multitasking in fast-paced environments, combining strong communication, problem-solving, and customer service skills with expertise in Microsoft Excel, CRM systems, and financial reporting to drive accuracy, compliance, and client satisfaction. WORK EXPERIENCE

Investment Portfolio Manager November 2025 - Present Trade Minds Hub Limited — Trade Minds Hub is a powerhouse for educational resources and innovative trading tools, transforming the landscape for aspiring traders across Africa.

● Monitor trading activities of investor accounts via MT4 and MT5 terminals

● Perform regular checks to ensure accounts are fully hedged

● Carry out profit and loss analysis on investor accounts Customer Success Manager February 2024 - December 2024 QubitsCube — Remote — QubitsCube is an AI-powered trading company that transforms complex market data into simple trading decisions through advanced technology.

● Increased software sales revenue by 50% in Q2 2024 by implementing a new sales strategy, resulting in $100K in additional revenue and exceeding quarterly targets

● Respond to customer enquiries via email, chat, and support platforms

● Resolve payment, wallet, deposit, and withdrawal issues

● Maintain accurate customer records and escalate complex cases

● Collaborate with internal teams and ensure compliance with company policies Investment Portfolio Manager January 2023 - February 2024 Evergreen FX — Evergreen FX is a new generation of institutional market-makers, borne from over fifty years in risk management and steeped in time-tested, proven methodologies.

● Monitor investors' portfolios

● Connect investor accounts to server

● Record profit and loss monthly

● Disburse funds

EDUCATION

B.Tech — Federal University of Petroleum Resources CERTIFICATIONS

● Forex Trading Masterclass — Udemy.com — April 2024 - Present

● Digital Marketing — Udemy.com — January 2024 - Present

● Facebook and Google Ads Expert — December 2023 - Present

Contact this candidate