Remote Customer Support & Data Verification Specialist
Resume:
**** – Present
**** – Present
ALYSSIA LONG
Jackson, SC 803-***-**** ***********@*****.*** PROFESSIONAL SUMMARY
Detail-oriented Customer Support and Communications Specialist with over 5 years of experience delivering high-accuracy service, data verification, and digital communication in remote environments. Proven ability to evaluate complex customer data, maintain strict compliance with operating guidelines, and manage digital interactions across multiple platforms. Typist proficient in navigating CRM software, documenting call outcomes, and executing accurate data entry under tight standards. CORE COMPETENCIES
Customer Support & Inbound Inquiry Resolution
Policy, Procedure & Guideline Compliance
Data Entry, Verification & Record-Keeping
Written & Oral Communication
CRM Navigation & Interaction Tracking
Problem Solving & Analytical Evaluation
Remote Collaboration & Independent Work
Confidentiality & Quality Assurance
PROFESSIONAL EXPERIENCE
Chat Support & Customer Service Specialist Freelance / Contract Roles (Remote) Interpret customer-submitted information to deliver precise and relevant responses in alignment with company response and quality standards.
Follow internal guidelines and standard operating procedures (SOPs) to ensure strict adherence to privacy, confidentiality, and quality regulations.
Maintain complete accuracy in data entry and customer record-keeping across multiple CRM and digital software terminals. Initiate and complete interaction logs, track outcomes, and document data discrepancies for team review. Apply common-sense problem solving to evaluate customer inquiries, research system records, and perform routine account updates. Collaborate independently from a dedicated remote workspace, maintaining consistent communication and meeting shift objectives. Freelance Content Writer & Research Analyst Self-Employed (Remote) Conduct in-depth research to verify accuracy and relevance of policy-related information prior to documentation and external communication. Evaluate digital records and customer-facing content for clarity, tone, accuracy, and adherence to established style standards. Produce written reports, correspondence, and summaries under structured deadlines while managing multiple tasks. Document findings accurately in digital databases, maintaining high attention to detail. Social Media Content Assistant Freelance (Remote) Evaluated digital communications for brand alignment, accuracy, and compliance with guidelines. Researched customer and audience inquiries to provide clear and organized summaries to internal stakeholders. EDUCATION & CERTIFICATIONS
Bachelor of Arts in Communications University of South Carolina Certifications: Customer Service Certification Remote Work Tools Certification Google Digital Marketing Certification TECHNICAL SKILLS
Computer Skills: Windows OS, CRM Systems, Data Entry Software, Dual-Monitor Setups, Multi-Factor Authentication (MFA) Office & Productivity: Microsoft Office (Word, Excel, Outlook), Digital Communication Tools Speed & Accuracy: 30+ WPM typing speed with high accuracy rate; strong basic math and English grammar skills
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Contact this candidate