Infrastructure Security Program Manager, Technical Program Manager

Sandeep Kumar

Milwaukee, WI **************@*****.*** +1-480-***-****

Senior IT Program Manager Technical Program & Project Leadership AI & Digital Transformation Cybersecurity & Technology Modernization

Professional Summary

Enterprise Technology Program Manager with 20+ years of experience leading enterprise infrastructure, cloud, cybersquatting, and digital transformation programs across healthcare, financial services, retail, manufacturing, and technology services. Bring a strong technical foundation together with business and program leadership, connecting technology priorities with execution across cybersquatting, infrastructure modernization, AI-enabled solutions, enterprise applications, and global IT operations. Work comfortably across technical teams, business stakeholders, executive leadership, and external partners, with experience managing financial, governance, risk, vendors, and competing priorities across complex, globally distributed environments.

Executive Highlights

20+ years of progressive IT leadership, spanning infrastructure engineering, global IT infrastructure and security operations, and enterprise technology and program leadership.

Enterprise Program Leadership across complex infrastructure-security projects & operations, enterprise applications, AI, digital transformation, and strategic technology initiatives.

Executive & Business Partnership, working with senior leadership and business stakeholders to prioritize initiatives, resolve issues, make decisions, and align technology delivery with business objectives.

Portfolio & Financial Management, managing a $4M-$5M technology portfolio, including project financial tracking, forecasting, vendor and procurement management, program risks, and annual IT financial planning.

Global Technology Delivery & Coordination, leading initiatives across distributed teams, regions, business functions, technical teams, and external partners.

Agile Delivery & Process Leadership, serving as Scrum Master and Scrum of Scrums Lead, strengthening delivery practices, cross-team coordination, dependency management, transparency, and continuous improvement.

Technology & Security Governance, covering executive security governance, SOC 2 Type II, CCPA, PCI DSS, audits, penetration testing, risk management, compliance, and security modernization.

Technical Foundation & Modern Technology Experience, spanning enterprise infrastructure, cloud, cybersquatting, security operations, enterprise platforms, AI-enabled solutions, and global technology operations, including early-career security operations supporting the 2008 Beijing Olympics.

Core Competencies

Program & Financial Management: Enterprise Program Management • Project Planning & Scheduling • Budgeting & Forecasting • Financial Planning • Risk & Dependency Management • Executive Reporting • Cross-functional Leadership

Delivery Excellence: Agile • Scrum • Scrum of Scrums • Hybrid Delivery • SDLC • Risk Management • Dependency Management • Change Management

Infrastructure & Security: Data Center Transformation • Cloud Migration • Virtualization & VDI • Network Infrastructure • Storage / NAS • Cybersecurity

Business Management & Governance: Vendor Management • OneTrust • Procurement • Financial Planning • M&A Technology Integration • Executive Dashboards

Tools: Azure OpenAI • Microsoft Copilot • Windows Powershell •Power BI •Azure DevOps • Smartsheet • Micrisoft Project• FreshService • ServiceNow

Tools & Platforms

Agile/PM Tools: Azure DevOps, Smartsheet, Jira, Confluence, MS Project

Reporting / Productivity: Microsoft Excel, Power Query, PowerPoint, SharePoint, Teams

Technology / Security Exposure: Netskope DLP, QRadar SIEM, AirWatch MDM, Automox, RingCentral, Microsoft 365, SCCM, Cisco Prime

Methodologies: Agile, Scrum, Scrum of Scrums, SAFe concepts, Waterfall, Hybrid Delivery, ITIL

Certifications & Training

CISM Certified

PMP Certified

PRINCE2 Practitioner Certified

ITIL V3 Foundation Certificate in IT Service Management

VMware Certified Professional – VCP5-DCV

Microsoft Certified Technology Specialist – MCTS

CCNA Certified

AWS Solution Architect Trained

SAFe V5.0 Trained

Education

MBA–International Business, ICFAI, India December 2016

Bachelor of Technology – Electronics & Communication, UPTU, India June 2005

Professional Experience

Aspire Systems Digital Inc. July 2022 – Present

Infra-Sec Program Manager Scrum Master Scrum of Scrums Lead

Client: Amplity Health, PA

Joined as an IT Program Manager and progressively expanded responsibilities across Infra-sec Projects cybersecurity, security operations, infrastructure, cloud, enterprise technology, application delivery, and Agile program leadership, supporting 1,200+ users across the US and UK.

Professional Highlights -

Security Projects & Operations

Lead enterprise security projects and operations in partnership with the Global Security Manager and security teams, covering security technology, risk, compliance, infrastructure security, and recurring operational activities.

Led implementation of security technologies and controls, including QRadar SIEM, CrowdStrike MDR/SOC, Netskope DLP, MFA/SSO, Zero Trust, endpoint security, USB controls, and email/Teams/SharePoint security.

Led development and roll-out of the enterprise Incident Response process, defining procedures, responsibilities, communication, documentation, and governance, and presenting the process to the Security Committee.

Coordinate ongoing security operations, including vulnerability scanning/remediation, threat intelligence, phishing campaigns, security awareness, privileged access reviews, policy reviews, endpoint/software updates, firewall updates, and identity/security changes.

Manage enterprise vulnerability and security risk activities, tracking high/critical findings, remediation actions, security incidents, investigations, and risk items with Infrastructure and Security teams.

Own the annual Security Awareness program using KnowBe4, coordinating training selection and approval, company-wide roll-out, completion tracking, reporting, and follow-up processes to achieve compliance.

Manage recurring security governance activities, including privileged/admin access reviews, security policy reviews, security assessments, remediation tracking, and Security Committee reporting.

Developed an Enterprise Security Analytic Dashboard providing leadership visibility into department risk, phishing, incidents, investigations, vendors, vulnerabilities, operational activities, and overall security posture.

Lead security compliance and assurance initiatives, including SOC 2 Type II audits, penetration testing, security assessments, remediation, and risk governance.

Manage security vendor and third-party risk activities across 50-60 vendors, including OneTrust assessments, on-boarding, security reviews, contracts, procurement, renewals, compliance, and performance coordination.

Initiated and rolled out DR/BCP processes, coordinating readiness, testing, recovery activities, documentation, and recurring operational reviews with technology and security stakeholders.

Infrastructure Program Management

Lead cloud and data-center modernization initiatives, including Rackspace-to-Azure migrations, Azure database moves, SFTP-to-Azure migration, server migrations/retirements, data-center/site sunsets, and cloud PC feasibility.

Manage enterprise network transformation programs, including Palo Alto and GlobalProtect VPN redesigns, Azure Firewall implementation, Cisco ASA updates, core switch upgrades, wireless modernization, circuit redesigns, network assessments, and network access security.

Lead infrastructure monitoring and operational visibility initiatives, including DataDog network monitoring, Network Operations Center capabilities, network operation monitoring, infrastructure health reviews, and service performance improvements.

Manage server, operating system, and endpoint lifecycle programs, including Windows 11 deployments, Intune/Autopilot, Apple MDM, server patching, OS upgrades, Active Directory/AD Connect upgrades, domain controller cleanup, and physical/virtual server decommissioning.

Lead enterprise communications and collaboration technology programs, including Skype-to-Teams, Teams/Outlook rollouts, RingCentral, Avaya-to-RingCentral, InContact/CXone, integrated softphone, and call-management initiatives.

Lead office and workplace infrastructure deployments, including new office network builds, wireless upgrades, conference-room/AV standardization, PDU/UPS health checks, hardware refreshes, laptop replacement, and technology site readiness.

Manage infrastructure consolidation and cost-reduction initiatives, including account/service reductions, Box and Rackspace sunsets, circuit retirement, server consolidation, platform migrations, and technology vendor/service optimization.

Lead enterprise platform and application infrastructure migrations, including DocuSign, Box, GoDaddy, AD, SFTP, InContact, SMS, JLoge, and other business technology platform transitions.

Manage infrastructure resilience and continuity initiatives, including DR site sunset, infrastructure improvements, server stabilization, backup/transfer environments, and coordination with security and technology teams on DR/BCP readiness.

Coordinate infrastructure security initiatives across firewalls, VPNs, network access, identity, endpoint management, patching, MDM, Active Directory, and security-related infrastructure changes, partnering closely with Security teams.

Manage infrastructure vendors, technical teams, dependencies, schedules, risks, budgets, and stakeholder communications across concurrent enterprise technology initiatives.

Agile, Application & Digital Delivery

Lead Agile delivery across approximately 22 cross-functional team members, serving as Scrum Master and Scrum of Scrums Lead for planning, dependency management, impediment resolution, delivery visibility, governance, and continuous improvement.

Lead Salesforce, Website, and AI-enabled technology initiatives, managing requirements, scope, schedules, risks, dependencies, stakeholders, and delivery. Stabilized the Website program following executive escalation, delivered the InPractice Website in three sprints after transitioning it from an underperforming vendor, and led an Azure OpenAI chatbot initiative with business and engineering teams.

Design executive dashboards and KPI reporting using Smartsheet and Azure DevOps, providing visibility into program health, security posture, delivery risks, resource capacity, strategic initiatives, and Agile performance.

Build governance and reporting for 80+ commercial and medical clients, developing dashboards covering client health, financial profile, resource allocation, growth, risks, actions, and supporting documentation for leadership and client reviews.

Lambdanets LLC October 2020 – July 2022

Client: Amplity Health (via RapidValue)

IT Program Manager

Joined the Amplity Health engagement as IT Program Manager, leading enterprise infrastructure and technology initiatives supporting global operations.

Led infrastructure and technical modernization programs across networks, servers, cloud, workplace technology, communications, and enterprise platforms, coordinating technical teams, vendors, and business stakeholders.

Managed end-to-end program delivery, including scope, requirements, schedules, budgets, risks, dependencies, stakeholder communication, governance, and transition to operations.

Built trusted client relationships and delivery continuity, supporting the successful transition of the Amplity engagement to Aspire Systems and continuing program leadership with the client.

Bayone Solutions Inc. June 2019 – January 2020

Client: Kohl’s

Infrastructure Project Manager

Projects: CCPA Deployment, PCI DSS Security Compliance, Infrastructure Security Hardening

Led enterprise infrastructure and security compliance programs supporting PCI DSS, CCPA, and infrastructure hardening initiatives across retail technology environments.

Coordinated cross-functional teams including Information Security, Infrastructure, Architecture, vendors, and technical specialists to deliver security modernization initiatives.

Managed project budgets, financial forecasts, schedules, risks, and delivery status, conducting weekly sponsor reviews to validate forecasts and ensure projects remained on track.

Managed technology integration involving AirWatch, Cisco Prime, QRadar SIEM, and BigID to strengthen security monitoring, compliance, and operational visibility.

Directed project planning, risk management, stakeholder communication, and mitigation activities to ensure successful delivery of security transformation programs.

Robert Half October 2018 – February 2019

Client: Global Atlantic Financial Group,

Infrastructure Project Manager

Project: Microsoft Office 365 Deployment

Led enterprise Microsoft Office 365 migration planning and execution, coordinating business stakeholders, technical teams, and end users to ensure successful deployment.

Managed implementation planning, migration readiness, risk mitigation, and cross-functional coordination throughout the Office 365 deployment lifecycle.

Coordinated mailbox migrations, Exchange permission validation, shared mailbox readiness, duplicate account resolution, and post-migration reconciliation activities.

Leveraged Microsoft Project to manage project schedules, milestones, dependencies, and delivery reporting throughout the Office 365 implementation.

Colgate-Palmolive, India August 2015 – May 2018

Assistant Manager

IT Infrastructure Project Manager APAC Global Network Support Lead

Led network, infrastructure, and workplace technology initiatives across APAC, while overseeing global network support operations spanning APAC, Europe, and the Americas.

Led global network infrastructure initiatives across plants, warehouses, and corporate environments, covering routing/switching, network security, SAN infrastructure, and infrastructure modernization.

Led network resilience initiatives across critical plants and warehouses, implementing redundant network architecture and switch/load-balancer resiliency to reduce single points of failure and strengthen business continuity. Received organizational recognition for improving infrastructure availability and resilience.

Partnered with the APAC Infrastructure Director and Country Managers to prioritize regional initiatives, resolve business escalations, and drive infrastructure improvement programs.

Led infrastructure process optimization across Active Directory, server, wireless, SCCM, and LAN environments, standardizing processes, identifying improvement opportunities, and implementing monitoring and management capabilities.

Led regional infrastructure audit readiness and compliance activities, coordinating site preparation and periodic compliance checks and achieving zero findings across three major APAC locations.

Led evaluation and process improvement for enterprise IT service management and ticketing platforms, including requirements analysis, stakeholder workshops, POCs, risk assessment, and technology recommendations.

Led a team of three engineers providing 24 7 global network support, partnering with regional IT leaders on infrastructure standards, operational improvements, project delivery, and corporate audit readiness.

Supported infrastructure planning and network technology design for new manufacturing facilities, partnering with business and regional IT leadership to ensure technology readiness.

Traveled extensively across APAC manufacturing facilities to collaborate with business leaders, assess infrastructure readiness, resolve critical operational issues, and identify technology modernization opportunities.

Led bi-weekly project governance meetings with the APAC Infrastructure Director and regional managers, providing portfolio updates, tracking delivery, managing risks, and coordinating concurrent infrastructure initiatives.

Led infrastructure monitoring, network management, and security initiatives, including Cisco Prime, firewall, and AppNeta deployments, while supporting global standards, audit readiness, and infrastructure compliance.

Managed infrastructure technology initiatives including SAP S/4HANA readiness, SD-WAN deployment, Google platform migration, Cisco Prime implementation, Active Directory, and network modernization across APAC.

KPMG, India March 2011 – August 2015

Assistant Manager / Technical Project Lead

Led enterprise infrastructure transformation programs including data center migration, server modernization, Microsoft platform integration, SCCM modernization, and new office infrastructure supporting 3,000+ end users.

Managed IT helpdesk operations across multiple locations, leading a 30-member support organization serving 3,000+ users with responsibility for service quality, operational performance, and escalations.

Managed IT asset lifecycle and governance for 12,000+ technology assets, supporting operational control and compliance.

Led data center migration programs across four business locations, covering new data center build, infrastructure relocation, network setup, disaster recovery, server migration, and production cutover planning.

Directed cross-functional teams of 10-12 engineers, infrastructure specialists, vendors, and business stakeholders, managing schedules, dependencies, implementation plans, risks, and change activities using Microsoft Project.

Led infrastructure modernization across virtualization, VDI/Citrix, server infrastructure, data center migration, endpoint management, and disaster recovery.

Led Microsoft Deployment Toolkit and SCCM modernization, including PXE-based OS deployment, image management, software distribution, patch management, and migration from SCCM 2007 to 2012, improving endpoint management and operational efficiency.

Managed infrastructure operations supporting 200+ physical and virtual servers, including Windows Server modernization, enterprise systems administration, and technology lifecycle management.

Partnered with business stakeholders to define infrastructure requirements, coordinate technology deployments, mitigate implementation risks, and transition initiatives into operations.

Atos India Private Limited, India November 2006 – March 2011

Senior System Administrator Enterprise Infrastructure & Service Management

Delivered enterprise infrastructure and IT service management initiatives for global clients across data center operations, network services, infrastructure support, and ITSM.

Led implementation of the CA Unicenter Service Desk (CA USD) platform, partnering with stakeholders on requirements, solution configuration, deployment, enhancements, and operational support.

Supported 24 7 global network operations for manufacturing clients, managing network monitoring, incident response, service-provider coordination, and operational continuity. The underlying project included WAN monitoring and troubleshooting against service-level targets.

Selected to travel to the United Kingdom to transition a Global Asset Management program, managing infrastructure hardware and software licensing and establishing offshore support capabilities for the India delivery team.

Managed enterprise data center infrastructure including server administration, LAN/WAN, backup solutions, NAS storage, and infrastructure migrations, successfully delivering two data center relocation projects.

Coordinated infrastructure projects using Microsoft Project, working with technical teams, clients, and stakeholders to manage implementation activities, requirements, and operational transition.

Selected through a competitive internal process to join the Atos IT Security team supporting the Beijing Olympic Games, completing specialized security training and supporting critical IT security operations during the event.

During the Beijing Olympics, monitored voice/data network security, physical and logical access, security incidents, and security procedures, while supporting firewall, DNS, email security, switches, and load balance.

Wystech System Technologist Pvt. Ltd., India June 2006 – October 2006

Site Engineer

Installed and configured Windows servers and print servers.

Coordinated between users and external technical vendors for commercial and technical review of IT products.

Designed backup strategies for file and Oracle servers.

Monitored client network environments to help maintain business continuity and provide proactive support.

Supported broadband, router, modem, DSL, and network troubleshooting activities.

ACI Infocom Pvt. Ltd., India August 2005 – June 2006

Hardware & Network Engineer

Provided broadband, router, modem, LAN, WAN, and DSL support.

Installed, configured, and troubleshot ADSL routers, modems, and network connectivity.

Supported IP address allocation, bandwidth management, and day-to-day network issue resolution.

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