Customer Service & Operations Assistant

Thomas Acquafredda

Email: ***************@*****.***

Professional Summary

Motivated and dependable professional with a strong work ethic and experience in customer service and business operations. Recognized for reliability, adaptability, and a positive attitude in fast-paced environments. Currently completing a Bachelor of Science in Criminology at Florida State University and seeking an opportunity to expand professional experience while contributing to a growing organization.

Professional Experience

Ashley Appliance Services (Family-Owned Business)

February 2025 – Present

• Assist with daily business operations and customer service.

• Coordinate scheduling and support administrative tasks.

• Help maintain efficient workflows and ensure customer satisfaction.

• Work collaboratively in a fast-paced environment while demonstrating professionalism and reliability.

• Adapt to a variety of responsibilities as business needs change. Urban Air Adventure Park

January 2024 – February 2025

• Provided outstanding customer service in a high-volume entertainment environment.

• Ensured guest safety by following company policies and procedures.

• Maintained a clean, organized, and welcoming facility.

• Worked effectively with team members to deliver a positive customer experience.

• Resolved customer questions and concerns in a friendly and professional manner. Education

Florida State University

Bachelor of Science in Criminology

Expected Graduation: End of 2027

Skills

Strong Work Ethic • Customer Service • Teamwork • Communication • Problem Solving • Time Management • Organization • Adaptability • Dependability • Attention to Detail • Fast Learner • Microsoft Office Suite

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