Customer Service Call Center Representative
Resume:
Maydell A. Braggs
Professional Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering customer service with pleasant personality, good listening skills, and team player. Customer focused with upgrading and following all company procedures. Seeking a position to further develop my skills in a dynamic environment.
Work History:
UCLA Credit Union Call Center Nov 2024-January 2026
Los Angeles, Ca
Communicate with members regarding account service and transactions.
Balance transfers to and from other institutions.
Handle posted transaction and loans etc.
Update demographic information.
Wells Fargo Contact Center June 2023 – August 2024
Phoenix, Arizona
Communicated with clients regarding account services, statements, and rewards.
Update on balance transfers and posted transactions.
Handle inbound calls on average 60-90.
Handle bank situation in a timely manner and transfer to correct department.
Verizon Call Center Representative June 2019 – May 2021
Las Vegas, NV
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Generated new and repeat sales by offering timely product, service and technical information.
Post payment on accounts.
Follow all call center guide lines and procedures.
Reference Upon Request.
**************@*****.***
3414 S. Bronson Ave
Los Angeles, Ca,90018
Skills
•Customer Service Representative.
•Collection On Pass Due Accounts,30-60-90.
•Credit Union inbound calls.
•Auto Loan Collection 30-60-90.
•FDCPA Guide Lines.
•Customer Account Management.
•De-escalation Techniques.
•Documentation.
•Data Entry.
•Efficient and Detail-Oriented.
•Order and Refund Processing.
•Upselling Products and Services.
•Credit Card Processing.
•Bank Transfer and confirmation.
•Banking Call Center.
•MS Office.
•Outlook.
•Interpersonal.
•Written and Verbal Communication .
Education
Alan LeRoy Locke High School.
Los Angeles, CA
High School Diploma
Certificates
Everest College.
Course: Medical Assistant.
Nail Tec School and procedure.
.
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