Administrative & Patient Intake Operations Specialist

Nikki Martino

Fort Lauderdale, USA • 484-***-**** • ********@*****.***

Highly organized and detail-oriented administrative professional with 4+ years of experience managing high-volume operations, documentation, and client communications in fast-paced environments. Skilled in coordinating workflows, maintaining accurate records, and supporting cross-functional teams to ensure efficiency and compliance. Strong background in scheduling, data management, and financial coordination, with a proven ability to manage multiple priorities while maintaining professionalism and accuracy. Employment history

Admissions Lead • Lumina Recovery • Boca Raton, FL • Oct 2025 – Present Founder & Patient Collections Specialist • The Revenue Shield • Fort Lauderdale, FL • Jan 2024 – May 2025 Admissions Representative • Sylvia Brafman • Tamarac, FL • Jun 2025 – Oct 2025 Admissions Representative / Closer • Diamond Behavioral Health • Fort Lauderdale, FL • Dec 2023 – Mar 2024 Patient Financial Specialist • We Level Up Treatment Center • Deerfield Beach, FL • Jun 2022 – Nov 2023 Admissions Coordinator • We Level Up Treatment Center • Deerfield Beach, FL • Mar 2022 – Jun 2022 Education

Associate of Science in Criminal Justice • Broward College • Davie, FL • 2027 Skills

Office Administration & Operations, Document Management & Organization, Calendar & Schedule Coordination, Microsoft Office, Written & Verbal Communication, Time Management & Multitasking, Data Entry & Record Keeping, Client & Team Communication, Basic Accounting & Payment Processing, Problem Solving & Critical Thinking Manage daily administrative workflows to support high-volume intake operations Coordinate scheduling, documentation, and internal communications across departments Maintain organized records and ensure accuracy of all client documentation Train and support staff on administrative processes and workflow efficiency Streamline intake procedures, reducing delays and improving operational flow Communicate professionally with clients, families, and internal teams Managed administrative and financial operations, including invoicing, payment tracking, and account reconciliation Maintained detailed financial and client records with a high level of accuracy Communicated with clients and insurance companies to resolve billing and documentation issues Processed payments (credit card, ACH, wire) and handled account follow-ups Organized contracts, documentation, and reporting systems for business operations Oversaw multiple workflows simultaneously while maintaining deadlines Coordinated intake documentation and maintained organized client records Communicated with clients and families to guide them through administrative processes Verified insurance and documented benefits accurately Supported scheduling and intake coordination

Managed client intake documentation and maintained CRM records Coordinated logistics including scheduling and transportation Assisted clients with financial planning and payment arrangements Worked cross-functionally with clinical and administrative teams Maintained accurate financial records and processed payments Managed billing documentation and tracked transactions Handled client communications regarding accounts and payment plans Ensured compliance and organization of financial documentation Managed intake records and maintained organized documentation systems Verified benefits and entered data into CRM systems Assisted with scheduling and administrative coordination