Remote Data Entry Clerk Resume

MAURICE FENTON

Customer Success Account Management Client Relations

Jacksonville, FL 32258 617-***-**** *************@*****.*** PROFESSIONAL SUMMARY

Customer-focused business professional with 15+ years of experience across relationship management, consultative sales, customer service, operations, and administration. Strong record of building trust, identifying needs, explaining complex information clearly, managing follow-up, and using CRM and tracking tools to move customers and prospects through decisions. CORE COMPETENCIES

Customer Relationship Management • Needs Discovery • Client Education • CRM & Activity Tracking • Follow-Up & Retention • Issue Resolution

• Account Development • Customer Service • Training & Coaching SELECTED ACHIEVEMENTS

Sold 218 vehicles in a best year at Westside Hyundai. Top Salesperson of the Month approximately 7–8 consecutive months; Salesperson of the Year once. Trained approximately 12 new salespeople and became a go-to resource for customer and sales-process questions. Grew Oloid organic traffic 74% and average monthly online revenue 27% through marketing and operational improvements. PROFESSIONAL EXPERIENCE

Independent Life Insurance Agent North American Senior Benefits June 2026 – Present

Manage a prospect pipeline generated through purchased leads and field prospecting, conducting needs-based conversations with prospective clients.

Conduct policy reviews, explain coverage options and state-regulated benefit updates, and help clients evaluate solutions based on their needs and circumstances.

Use CRM software, spreadsheets, and self-created tracking tools to organize prospect activity, follow-up, appointments, and sales performance. Work across multiple insurance carriers, including Mutual of Omaha, Transamerica, Royal Neighbors of America, and Corebridge, while maintaining accurate client and application information. Develop relationships through face-to-face presentations, follow-up, education, and consultative communication. Product Specialist Westside Hyundai

2024 – 2026

Guided customers through a high-volume, consultative buying process, from initial needs discovery through product selection, negotiation, financing coordination, and delivery.

Sold 218 vehicles in a best year and earned Top Salesperson of the Month approximately 7–8 consecutive months. Recognized as Salesperson of the Year once for sustained performance and customer-focused results. Trained approximately 12 new salespeople on customer engagement, product knowledge, follow-up, CRM practices, and dealership processes. Served as an informal resource for newer team members; managers regularly directed new employees to seek guidance on sales process and customer handling.

Car Sales Specialist Key Hyundai Buick GMC

March 2015 – 2024

Managed customer relationships in a fast-paced retail environment, identifying needs, presenting solutions, overcoming objections, and coordinating transactions through completion.

Built repeat and referral business through consistent follow-up, product education, and service-oriented communication. Maintained prospect activity and customer information in CRM and dealership systems while balancing multiple active opportunities. Supported onboarding and development of newer salespeople through peer coaching and practical process guidance. Owner / Operator Oloid, LLC

2021 – 2024

Managed e-commerce operations spanning marketing, SEO/PPC, inventory, vendor coordination, customer service, order fulfillment, and financial tracking.

Increased organic website traffic 74% through SEO and content initiatives. Increased average monthly online revenue 27% through marketing, merchandising, and operational improvements. Reduced office expenditures 15% by reviewing processes, expenses, and operating needs. Copy Tech & Digital Filing Assistant MIT

2008 – 2009

Processed records and orders, entered data, maintained digital files, and supported financial and client-payment documentation. Assisted with audits, document organization, and technical support in a detail-oriented administrative environment. Administrative Assistant Baptist Cardiac & Vascular 2004 – 2008

Provided front-line patient and customer service while handling scheduling, telephone inquiries, insurance forms, co-payments, and insurance verification.

Maintained confidential records and supported accurate, timely administrative workflows. EDUCATION

Suffolk University — Bachelor of Arts, Communications Concentration: Film Theory & Screenwriting

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