Customer Service Solutions

Elizabeth Allen

Brookings, OR

310-***-**** ***.*****@*******.***

Professional Summary

Detail-oriented and adaptable professional with 10+ years of experience in administrative support, customer service, sales management, and logistics coordination. Proven track record of success in fast-paced, high-pressure environments with a strong focus on remote team collaboration, digital communication, and customer relationship management. Certified in ChatGPT, Claude, MidJourney, and DeepSeek with 5+ years of Zendesk expertise. Actively seeking fully remote opportunities to contribute to dynamic teams through versatile technical and communication skills. Professional Experience

Office Manager

Dotts Design Los Angeles, CA (Remote)

September 2020 - Present

-Manage monthly scheduling, payroll processing, and banking operations.

-Hire, onboard, and train new employees remotely; provide ongoing support and availability.

-Oversee website maintenance, content updates, and editing.

-Coordinate meetings and organize company participation in virtual and live events such as SEMA.

-Procure office supplies, maintain remote office organization, and ensure operational efficiency.

-Provide remote customer service and support; manage daily data entries.

-Skilled in customer support platforms including Zendesk, live chat systems, and virtualcommunication tools.

Sales Manager

Smokers Rehab Encino, CA

April 2022 - August 2023

-Oversaw store remodel and inventory systems to enhance operations.

-Maintained digital records, processed transactions, and handled customer service with anemphasis on maximizing growth.

-Delivered customer support via online platforms including Zendesk and CRM systems.

Personal Assistant

Private Client (Confidential) Narberth, PA (Remote)

August 2019 - August 2020

-Managed confidential information and provided executive support remotely.

-Updated and managed social media and Airbnb accounts.

-Transcribed meetings, coordinated logistics, and handled inquiries via remote systems including

Zendesk.

-Assisted with scheduling, content creation, and customer service.

Export Traffic Coordinator

Ray-Mont Logistics America Inc. Spokane Valley, WA

August 2016 - August 2019

-Handled logistics for domestic and international shipments, including customs documentation andremote coordination.

-Booked transportation, communicated with clients globally, and maintained digital shipmentrecords.

Administrative Assistant

Spokane Falls Community College (Career & Employment Center) Spokane, WA

February 2014 - June 2016

-Updated and maintained online databases and web pages.

-Digitized records, managed remote student inquiries via email/social media, and provided FAFSAassistance.

-Trained new hires and handled sensitive documents.

Call Center Representative

Marple Newtown Answering Service Newtown Square, PA

December 2009 - April 2012

-Managed a high-volume, multi-line inbound call system; dispatched urgent calls to appropriatecontacts.

-Handled after-hours calls for healthcare, legal, education, and service industries.

-Maintained exceptional performance in high-pressure remote support settings.

-Performed scheduling, payroll, training, and light bookkeeping.

Education

Bachelor of Arts in Humanities

Whitworth University Spokane, WA

August 2016 - July 2018

Associate of Arts in Humanities

Spokane Falls Community College Spokane, WA

April 2014 - June 2016

Skills

-Remote Team Coordination & Communication

-Zendesk Customer Support (5+ years)

-CRM Systems (Salesforce, HubSpot)

-ChatGPT, Claude, MidJourney, and DeepSeek Certified

-Customer Service & Client Relations (20+ years)

-Website Maintenance & Content Management

-Payroll, Accounting, and QuickBooks (6+ years)

-Human Resources Support (6 years)

-Data Entry & Database Management

-Social Media Management & Marketing

-Microsoft Office Suite & Google Workspace

-HIPAA Compliance & Medical Records Management

-Project Coordination & Virtual Event Planning

-Technical Support, Live Chat, and Mobile Device Management

Certifications & Additional Qualifications

-ChatGPT Certified

-Claude Certified

-MidJourney Certified

-DeepSeek Certified

-Zendesk Specialist (5 years)

-Licensed Pharmacy Technician (8 years)

-Fair Housing Regulations Knowledge

-First Aid & Lifeguard Certified

-Experienced with .NET, Oracle, QuickBooks

-Solar, B2B, and Technical Sales Expertise

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