Administrative & Warehouse Customer Support

TRALYA LAWRENCE

Spring Lake, NC *****

910-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Reliable and organized professional with experience in customer service, clerical support, order processing, inventory management, shipping and receiving, and military supply operations. Experienced in handling paperwork, documenting information, maintaining records, assisting customers, and organizing materials in fast-paced environments. Proficient with Microsoft Word and Microsoft Excel through education and hands-on workplace experience. Strong communication skills, dependable work ethic, attention to detail, and ability to learn new systems quickly. Seeking an opportunity in reception, administrative support, customer service, call center, or office operations.

CORE SKILLS

Customer Service

Reception & Front Desk Support

Administrative & Clerical Support

Microsoft Word

Microsoft Excel

Data Entry & Documentation

Record-keeping

Professional Communication

Order Processing

Inventory & Stock Management

Shipping & Receiving

Document Organization

Attention to Detail

Problem Solving

Time Management

Team Collaboration

Learning New Computer Systems

PROFESSIONAL EXPERIENCE

CATERPILLAR

Warehouse Associate / Clerk / Shipping & Receiving / Stock Management December 2025 – July 2026

Performed clerical and administrative support tasks related to daily warehouse operations. Used Microsoft Excel and Microsoft Word as part of documenting and organizing workplace information.

Entered, reviewed, and maintained information related to inventory, shipping, receiving, and stock management.

Handled paperwork and operational information while maintaining accurate records. Assisted with shipping and receiving activities and helped ensure materials were processed correctly.

Maintained and organized stock information and physical inventory. Communicated with team members to coordinate orders, materials, and daily work activities. Followed established procedures and maintained accuracy while working in a fast-paced environment.

Managed multiple responsibilities while meeting workplace expectations and deadlines. CAMPBELL SOUP COMPANY (NFI)

Forklift Operator

July 2024 – July 2025

Coordinated the movement and staging of products to support daily operations. Prepared products and materials for shipment while maintaining accurate organization. Worked closely with team members to ensure products were received, processed, and prepared for stores.

Followed detailed procedures and safety requirements in a fast-paced work environment. Maintained reliability and consistent productivity while completing assigned responsibilities. WALMART

Personal Shopper

April 2024 – June 2024

Assisted customers by accurately selecting products according to their orders and requests. Managed multiple customer orders while meeting time-sensitive deadlines. Located products throughout the store and prepared completed orders for pickup or delivery. Provided professional and helpful customer service when assisting customers. Maintained accuracy and attention to detail while handling customer requests. CAPSTONE LOGISTICS

Selector

March 2022 – January 2024

Processed product orders accurately and prepared completed orders for shipment. Maintained organized work areas and followed established procedures. Worked efficiently while managing multiple tasks and meeting daily production expectations. Communicated with team members to ensure orders were completed correctly and on time. Demonstrated reliability, attention to detail, and the ability to work independently. U.S. ARMY RESERVE

Unit Supply Specialist

August 2019 – January 2026

Maintained accountability and organization of equipment, supplies, and inventory. Kept track of materials and helped ensure personnel received the supplies needed for daily operations.

Maintained accurate information and followed established procedures. Worked with team members to coordinate supply needs and complete assigned responsibilities. Developed strong organizational, communication, time-management, and problem-solving skills.

Worked effectively in a structured environment requiring reliability, attention to detail, and accountability.

EDUCATION

FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE

Coursework in Mental Health Therapy

January 2023

OVER-HILLS HIGH SCHOOL

High School Diploma

June 2019

ADDITIONAL INFORMATION

Former U.S. Army Reserve service member; military contract completed in early 2026.

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