IT Support Lead & Hardware Logistics Expert

Todd Morris

Highland Village, TX ***** • 972-***-****

*****.******@*****.***

Professional Summary

Experienced IT Support Lead with 15+ years of hands-on technical support, hardware lifecycle management, inventory control, and team leadership. Skilled in ServiceNow, Active Directory, imaging, refresh projects, and enterprise hardware logistics. Known for maintaining high service levels, keeping operations running efficiently, and delivering excellent end-user support.

Professional Experience

Site Support Depot Lead

NTT Data — Aug 2018 – Dec 2025

●Led a team of technicians responsible for onsite support and enterprise hardware distribution.

●Managed ServiceNow tickets and ensure compliance with SLA requirements.

●Maintained and tracked inventory assets; oversee imaging, backups, and hardware readiness.

●Coordinated hardware intake, stocking, and quarterly recycling of outdated equipment.

●Planned and executed PC refresh projects, ensuring on-time delivery and minimal disruption.

●Kept inventory levels optimized to meet daily operational demands.

IT Support Specialist

DSV Air & Sea, Inc. — Oct 2008 – Apr 2018

●Delivered end-user support across Windows 7/10, MS Office, Citrix, and VPN environments.

●Imaged PCs and laptops; handled deployments and hardware preparation.

●Created and managed print queues; performed Active Directory account creation and updates.

●Shipped and coordinated network equipment across U.S. sites.

●Worked with Server 2013 systems and enterprise application environments.

IT Contractor / Self-Employed

Flower Mound — Mar 2007 – Sep 2008

●Provided contract IT services including troubleshooting, upgrades, and end-user support.

●Managed printer installations, PC maintenance, and small-business Active Directory tasks.

●Delivered email support and general IT assistance to residential and business clients.

Project Manager & Technical Support

AVHQ — Feb 2001 – Jan 2006

●Managed technology setup at trade shows and conventions, supporting 100–500 devices per event.

●Installed and configured computers, servers, printers, and network equipment on site.

●Troubleshooting Windows, macOS, access points, and peripheral hardware under tight timelines.

Education

Associate Degree – Texas State Technical College

Duncanville High School

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