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MURPHY, US, ***** • *********@*****.*** • 214-***-****

DORIS VINSON

PROFESSIONAL SUMMARY

Customer Service Representative with extensive expertise in loan analysis and client communication, honed through roles at the U.S. Small Business Administration and RP Pro Services. Demonstrates proficiency in Microsoft Office, Excel, and Citrix, ensuring efficient management of disaster loan applications and compliance with regulatory standards. Committed to enhancing client satisfaction and operational efficiency, leveraging strong organizational skills and a keen eye for detail to drive successful outcomes.

EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE, DISASTER (FIELD) Jul 2025 - Present U.S. Small Business Administration, Office of Disaster Recovery and Resilience Herndon, VA (Travel)

• Assists DR&R’s disaster loan applicant to complete DR&R disaster Loan Program.

• Complete interview whether to issue the loan application an approval or decline.

• Exhibited excellent organizational skills to prioritize tasks and deadlines.

• Determine the appropriate loan package for the applicant.

• Assists individuals and business owners with the completion of their disaster loan application.

• Scans loan documents into ULP and ensures they are associated with the proper case file.

• Communicates information about the SBA disaster loan program orally and in writing. RECORD RETENTION CLERK (TEMP) Aug 2024 - Mar 2025

North Texas Municipal Water District / Express Employment Services Wylie, Texas

• Exhibited excellent organizational skills to prioritize tasks and meet deadlines.

• Coordinated with external vendors for secure destruction services when needed.

• Compiled reports on the status of various files under review or storage process.

• Analyzed existing procedures for efficiency improvements in the retention process.

• Managed daily operations within a busy office environment involving multiple projects simultaneously.

• Ensured compliance with GDPR regulations while handling sensitive customer data.

• Demonstrated expertise in document imaging and maintenance of digital records.

• Performed detailed audits to ensure accuracy and completeness of archived information. LOAN SPECIALIST III Jun 2020 - Dec 2023

RP Pro Services & District Partners (Small Business Administration) Wylie, Texas

• Reviews and analyzes requests from borrowers or lenders in relation to servicing.

• Analyzes financial statements necessary to detect trends in the financial condition of the business and to initiate appropriate corrective actions.

• Proficient in the use of personal computers & word processing or spreadsheet applications.

• Reviews Paycheck Protection Program (PPP) and Restaurant Revitalization Fund (RRF) loan applications for eligibility, accuracy, completion, and determination.

• Manages the status of loan applications within Small Business Administration (SBA), internal database for receipt of approval after R1 and R2 reviews.

• Utilizes excellent verbal and written communication.

• Performs basic math calculations to verify calculations submitted by the borrower.

• Learned and adapted quickly to new technology and software applications. OFFICE MANAGER May 2019 - May 2021

Seis Lagos Utility District Lucas, Texas

• Trained and onboard new office staff members.

• Implemented office procedures, creating streamlined processes.

• Provided administrative support for executive staff, including scheduling meetings, agendas.

• Processed payrolls on a biweekly basis using QuickBooks and accounting software.

• Coordinated with vendors to purchase necessary supplies in a timely manner.

• Supervised administrative staff, driving front office operations and continuous workflow.

• Reviewed financial statements and ledgers working with accounting staff to clear discrepancies.

• Developed and monitored office budget and Consumer credit card operations.

• I-9 with employers, vendors and commercial contractors.

• TCEQ compliance, Fire Protection, Cross-Connection Control and Backflow report and forms, Leak reliefs, Board Elections.

• Drainage Easement.

DUE DILIGENCE ANALYST UNDERWRITER & RISK MANAGEMENT Nov 2018 - Jan 2019 Situs / DBA American Mortgage Consultant (AMC) Murphy, Texas

• Analyzed financial statements and documents to identify potential risks associated with proposed transactions.

• Provided guidance on best practices for conducting due diligence activities within a company.

• Drafted comprehensive summaries of findings from due diligence investigations for senior management review.

• Prepared detailed reports outlining the results of due diligence investigations.

• QM/ATR, NQM, non-agency and investor specific loans. UNDERWRITER Oct 2017 - Nov 2018

Loan Depot Plano, Texas

• Reviewed and evaluated loan files for risk issues and potential misrepresentation.

• Evaluated credit worthiness by reviewing applicant's credit report information.

• Analyzed financial data including credit, income, assets, liabilities, and debt-to-income ratios of applicants.

• Analyzed tax returns and financial statements to determine ongoing cash flow to support loan repayment.

• Reviewed loan applications to ensure accuracy and compliance with lending guidelines.

• Interpreted underwriting policies and procedures to ensure regulatory compliance.

• Training new processors on FNMA, FHLMC, and investors guidelines: income, credit, and equity of loan files.

• Expertise in HMDA, FHA, VA, Jumbo, Conventional, Bonds Loans, Renovation, MDIA, RESPA Run, read, and interpret AUS results to include FHA, GUS, DU, and LP.

UNDERWRITER / RISK MANAGEMENT Apr 2013 - Jun 2017

Owen dba Homeward Residential LLC Addison, TX

• Training new processors on FNMA, FHLMC, and investors guidelines: income, credit, and equity of loan files.

• Entrusted with lending authority.

• Expertise in HMDA, FHA, VA, Jumbo, Conventional, Bonds Loans, Renovation, MDIA, RESPA Run, read, and interpret AUS results to include FHA, GUS, DU, and LP.

• Analyzed financial data including credit, income, assets, liabilities, and debt-to-income ratios of applicants.

• Analyzed tax returns and financial statements to determine ongoing cash flow to support loan repayment.

• Perform risk evaluations and assessments. Understand legal aspects related to risk, compliance, and regulations. EDUCATION

Jasper High School Jasper, Texas

SKILLS

Microsoft Office, Word, Excel, Calyx Point, Citrix, Teams, Pacer, Google work, CAIVRS, Empower, PowerPoint, Outlook, Regulatory Compliance, Customer Engagement, Document Management, Data Analysis. ADDITIONAL INFORMATION

CERTIFICATE

Record Retention Certificate

• National Notary Public 2009

• Civil Process Server 2025

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