Compassionate Practical Nursing & Customer Support

Latanya Powell

** ***** ****, ******** **, Jamaica 876-***-**** 876-***-****

️ *************@*****.*** ********@*****.***

Professional Summary

Dedicated and compassionate nursing professional with hands-on experience in pediatric care, pharmacy support, teaching assistance, and customer service. Skilled in patient care, classroom management, documentation, and administrative support. Currently completing a Diploma in Practical Nursing (2024) with the goal of becoming a Certified Pediatric Nurse.

Education

Prestige Academy of Practical Nursing & Skills, Kingston — Diploma in Practical Nursing, 2024

St. Andrew Technical High School, Kingston — High School Diploma, 2022

Caribbean Secondary Examination Certificate (CSEC) — 2020

• English A – Grade III

• Office Administration – Grade III

• Electrical Technology – Grade III

• Information Technology – Grade II

Dunoon Park Technical High School, Kingston — 2021

Jessie Ripoll Primary School, Kingston — 2016

Certifications (Pending/Expected)

• Basic Life Support (BLS) Certificate

• First Aid Certificate

• Health Care Assistant Certificate

• NCTVET – Electrical Technology

Professional Experience

Edward Seaga Primary School — Teacher’s Assistant

Kingston September 2025 – November 2025

Assisted the classroom teacher with daily instructional activities.

Managed the class independently when the lead teacher was absent.

Completed and submitted documents required by the Ministry of Education.

Supported students with lessons, supervision, and classroom assignments.

Sagility — Customer Service Representative / Brand Advocate

Kingston Aug 2023 – Sep 2024

Assisted members with insurance claims and urgent care needs.

Provided copay and coverage details for medical services.

Delivered empathetic support while meeting performance targets.

Small Fry Nursery & Learning Center — Pediatric Nurse / Childcare Provider (Work Experience)

Kingston Oct 2023 – Dec 2023

Supervised children’s daily care, feeding, hygiene, and safety.

Supported early learning through structured play and activities.

Twin Gates Pharmacy — Pharmacy Technician / Assistant & Cashier (Part-Time)

Kingston Feb 2022 – May 2022

Dispensed and labeled prescribed medications accurately.

Processed insurance claims and maintained patient records.

Handled cashiering and inventory duties.

Fusion BPO Services — Customer Service / Sales Agent

Kingston Sep 2022 – Dec 2022

Assisted customers with product selection and purchases.

Processed gift orders and ensured customer satisfaction.

Joseph’s — Store Clerk (Summer Job)

Kingston Jul 2022 – Sep 2022

Assisted customers with purchases and handled transactions.

Maintained stock levels and ensured a welcoming store environment.

Kingston Public Hospital — HR Manager Personal Assistant (Work Experience)

Kingston Oct 2020 – Jun 2021

Scheduled appointments and administered entry tests.

Supported staff orientation and maintained HR records.

Skills

• Patient Care & Pediatric Support

• Pharmacy & Medication Handling

• Healthcare Documentation & Records Management

• Classroom Supervision & Support

• Customer Service & Conflict Resolution

• Strong Communication & Team Collaboration

• Microsoft Excel Typing Sales

Languages

• English (Fluent)

References

Ruel Richards — Teacher 876-***-**** ************@*****.***

Latoya Duval — Teacher 876-***-**** **********@*****.***

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