Inbound Area Manager (Amazon Sort & FC)

SHELLY WEAVER

570-***-**** • ************@*****.*** • Northeast, MD

PROFESSIONAL SUMMARY

Results-driven Inbound Area Manager with 9 years of experience at Amazon.com across Sort Distribution Center and Fulfillment Center environments. Specializes in inbound dock operations, sort performance optimization, workforce management, and process improvement. Proven track record of delivering measurable results — including processing 36% of total site volume, achieving #2 ranked Receive and Stow performance, and maintaining 100% safety resolution rates. Skilled in labor planning, capacity management, associate development, and cross-functional collaboration with operations leadership. Completed Amazon Leadership Mastery Class and actively mentors managers and Process Assistants.

CORE COMPETENCIES

• Inbound Dock Operations

• Sort Performance Management

• Labor Planning & Staffing

• Associate Safety & Engagement

• Process Improvement & Redesign

• FIFO Execution

• Shift Planning & Execution

• Metrics Analysis & Reporting

• Team Development & Mentoring

• Cross-Functional Collaboration

TECHNICAL SKILLS

•Software & Tools: Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Amazon QuickSight, Dockmaster, Automated Labor Planning System (ALPS), FCLM, Warehouse Management Systems

•Operational Systems: Conveyor Systems, Sort Floor Operations, Dock Management, Prior Day Planning (PDP)

PROFESSIONAL EXPERIENCE

Inbound Area Manager (Level 5)

Amazon.com — KRB5, Northeast, MD October 2017 – Present (9 Years)

Business Line Experience: Sort Distribution Center (4 years) Fulfillment Center (4 years)

Pre-Shift Preparation & Planning

•Execute and manage sort performance in the designated inbound area by controlling volume flow, maintaining operational readiness, and ensuring associate safety and engagement across all phases of the shift

•Ensure inbound is properly set up, trailers are brought to the door and TDR'd in, and conveyance is placed to allow smooth volume flow at the beginning of the sort

•Attend pre-shift sync with the Operations Manager; review the Start of Shift Plan from the Prior Day Plan (PDP)

•Verify the Automated Labor Planning System (ALPS) and shift volume; review handoff information for the dock, projected attendance, and Dockmaster to complete a trailer plan based on the shift plan

•Prepare Start of Shift announcement and goals more than 15 minutes before SOS

•Power up and test all conveyance and waste extraction, ensuring emergency cords are working and reset

•Identify the oldest volume in all process paths to ensure First In, First Out (FIFO) rules are followed; own FIFO improvement initiatives for the site including visual management projects for cage management

•Ensure a minimum of 60 minutes of work is available in all receive paths at SOS

•Complete an Area Readiness walk to identify any piles

Staffing & Labor Management

•Assign associates to job functions based on headcount numbers calculated by the Prior Day Plan

•Communicate staffing assignments via a staffing board at the stand-up location at SOS

•Coordinate with Team Leads to update the staffing board as headcounts change during the shift, ensuring all associates on the IB dock are accounted for via the staffing board and FCLM coding

Stand-Up & Communication

•Lead daily stand-up meetings covering safety tips, success stories, quality tips, volume plans, high-level productivity results from the previous day, and additional announcements with written notes prepared for each element

Sort Operations & Execution

•Control the flow to the sort floor, making quick adjustments to maintain the sort plan and achieve MOST rates

•Ensure trailer moves are being placed; monitor incoming or late loads

•Escalate concerns to the Sort AM or Operations Manager as needed

•Maintain associate safety and engagement throughout the sort

•Verify that Problem Solve and non-inventory backlogs remain clear

Metrics, Leadership & Collaboration

•Oversee metrics related to the IB Dock, Indirect Staffing, Inbound Support Services (ISS) Staffing, and Problem Solve (PS) Staffing

•Lead and develop associates across multiple tiers, prioritizing safety protocols

•Collaborate with other teams, peers, and upper management

•Maintain comprehensive understanding of the Standard Work for each job function associated with the IB Dock

•Attend post-sort meetings with the Operations Manager, bridging opportunities and highlighting wins

Key Achievements & Quantifiable Results

Safety:

•Maintained a 100% resolution rate for all associate-generated Dragonfly safety reports, completing 9 YTD (4th highest at site), strengthening site safety culture through timely issue resolution

•Achieved zero misses in Q1 for execution of RBIs, trailer audits, and safety walks; completed 3rd most RBI audits at site with 29 total

•Led IB dock revamps based on associate feedback from audits and Gemba walks, including redesigns of EPJ lanes at vortavision and updating conveyor usage zones on Dock 1

•Averaged 83.6% IRB score YTD with steady improvement in root cause analysis quality, focusing on visual aids as primary action drivers

People & Engagement:

•Drove month-over-month inclusion improvement from 53% to 73% favorable — a 72.6% increase — through focused associate engagement, fair rotations, round tables, and targeted engagements on associate experience

•Sent 173 shout-outs YTD (5th most at site), with 53% focused on engagement and culture creation; only 11% general effort shout-outs, demonstrating commitment to tailored recognition

•Supported training of a new L4 manager and trained a new Process Assistant in Q2

Quality & Customer Experience:

•Maintained site pile count below 500 to balance quality and operational flow; FHD averaged 214.5 piles YTD while staffing 35% of site Problem Solve hours

•Achieved 84% Cut Compliance 4.0 since launch in March, targeting 100% compliance through focused live load management

Productivity & Cost:

•Processed the most cartons YTD at 737,156 cartons — 36% of total site volume

•Ranked #2 YTD in Receive and Stow performance at 81.15 and 52.4 respectively, accomplished through focused productivity engagements and continuous improvement via detailed EOS wash bridges

•Recognized via network updates for 100% compliance to idle time STU updates; delivered 5 approved feedbacks YTD

•Served as IB and Flow manager owning shift planning and execution; owns the NDP meeting to prepare operations and support teams for prior day planning

Process Improvement:

•Redesigned the Inbound docks with new conveyor setup, including new conveyor lines extending 100 feet in length

•Redesigned the entire layout for the docks to improve operational efficiency and volume flow

•Successfully integrated QuickSight insights into FIFO execution, improving data-driven decision-making

•Developed and pitched visual management project for cage management to improve FIFO compliance

LEADERSHIP DEVELOPMENT & TRAINING

•Amazon Leadership Mastery Class — Seattle, Washington (Leadership Skill Development)

•Mentorship Programs — Completed mentorship programs for other managers; supported training of new L4 managers and Process Assistants

•Connections Champion — Drove measurable improvements in Safety, Inclusion, and LOI survey scores through targeted action plans

LEADERSHIP STRENGTHS (AMAZON LEADERSHIP PRINCIPLES)

•Learn and Be Curious — Proactively learns CUT times and their impact on inbound operations; developed proficiency in QuickSight and successfully integrated insights into FIFO execution

•Insist on the Highest Standards — Ensures customers receive products in good condition, undamaged, and on time

•Ownership — Exhibits a long-term mindset by evaluating decisions based on broader operational impact, ensuring short-term actions align with sustained success

COMMUNITY INVOLVEMENT & AFFILIATIONS

•Volunteer, Northeast Park Clean-Up — April 2026 (3 hours, GiveHub)

•Member, Women@ Employee Resource Group

•Member, Mental Health Employee Resource Group — Supported implementation of events as the DS owner

EDUCATION

•High School Diploma

•Some College Coursework

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