Legal Operations & Litigation Support Manager

Robin Goheen

Managing Paralegal/Paralegal

Contact ***** ****** ***** ****, ***, IL 618-***-****

**************@*******.***

Profile Managing paralegal with 20+ years of experience supporting complex legal operations across financial services and litigation environments. Proven expertise in responding to subpoenas, levies, garnishments, and court orders nationwide; conducting legal research; preparing correspondence and court documents; and partnering with in-house and outside counsel on pre-litigation and litigation matters. Recognized for process leadership, risk and control discipline, and the ability to train and develop high-performing teams while improving quality, consistency, and turnaround time.

• Legal order processing: subpoenas, levies, garnishments, estates, guardianships/conservatorships

• Legal research and statutory/regulatory analysis across 50 states and federal agencies

• Litigation and pre-litigation support; coordination with in-house and outside counsel

• Process design, documentation, and training (procedures, guidelines, user guides)

• Team leadership: coaching, onboarding, performance support, and policy adherence

• Risk management, controls, quality review, and audit readiness

• Systems SME: case/document management and account management platforms; UAT/testing support

Experience

April 2006 – April 2026 Paralegal Manager, Wells Fargo Bank, LLC – St. Louis, MO Legal Duties – Review and processing of levies, subpoenas, garnishments, divorce documents, estate documents, court-ordered conservatorships/guardianships and other court orders for all 50 states and federal agencies, review and research for statutes and regulatory codes, preparing correspondences, responses and other court documents, coordination and collaboration with inhouse and outside counsel on pre-litigation and litigation matters, gave deposition for the DOJ as part of litigation. Operational Duties – Solely responsible for the integration of files through the mergers between A.G. Edwards, Wachovia and Wells Fargo, solely responsible for the creation and management of procedures for the levy and legal order processing teams, solely responsible for the creation of state statute, bankruptcy and escalation guidelines, solely responsible for creating user guides for new case management and document management programs and training team members.

Managerial Duties – Administrative, coaching, leadership and guidance for up to 8 paralegals, training and onboarding paralegals, conducting one on one and team meetings monthly with development coaching and policy reviews, creating focused goals, resolving disputes and issues with time management and HR, answering questions regarding procedures and internal policies.

SME/Technology Duties – Subject matter expert on account management system, IT testing, reporting and maintenance for business continuity planning, training and legal department contact for access and navigation of account management system, training litigation attorneys on account management and document management systems, approval of new users.

Risk Management Duties – Integral part of the team creating controls and risk management procedures involving documentation, reporting, quality checking, and auditing processes around restricting accounts, responding to inquiries, requesting checks and reviewing documents for fraudulent claims.

Recognition – 2012 Team Member of the Year, numerous compliments from clients, branches, attorneys and other departments for responsiveness, knowledge, helpfulness and efficiency.

2003-2006 Litigation Paralegal, DeFranco & Bradley – O’Fallon, IL Insurance defense litigation paralegal. File management, document preparation, court filings, client service and communication, noticing and scheduling depositions, collection and summarization of medical records, trial exhibit preparation. 2000-2003 Litigation Paralegal, Neville, Richards, DeFranco & Wuller – Swansea, IL Insurance defense/medical malpractice litigation paralegal. Chronologies/summaries of medical records and depositions, file management, document preparation, scheduling, responding to discovery requests, legal research, witness location, subpoena preparation and response, trial prep.

1999 Legal Intern, Kruse, Reinker and Hamilton – Clayton, MO Family law intern/assistant. Transcription, answering phones, preparing wills and divorce documents, filing documents with the court, organizing files, performing legal research, assisting with administrative duties.

Education

1998-2000 Sanford Brown

Associates in Paralegal Studies

1994-1998 Southern IL University at Edwardsville

Bachelors of Arts – Political Science and Philosophy Dean’s College Honor Scholarship

Key skills and

characteristics

· Critical thinking

· Handling pressure

· Leadership

· Problem solving

· ·Microsoft Office Suite

· ·90 wpm typing speed

· Adaptability

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