Sales Operations Team Leadership

AARRON B. JAMES

SALES OPERATIONS TEAM LEADERSHIP

Dallas, Texas • 469-***-**** • **************@*****.*** PROFESSIONAL SUMMARY

Results-driven sales, operations, and team leadership professional with more than a decade of experience spanning leadership development, client acquisition, retail sales, recruiting, event execution, and military service. Recognized for developing people, managing performance, building strong customer relationships, and supporting business growth in fast-paced environments. Brings disciplined leadership, adaptability, accountability, and experience leading teams of 15+ employees. CORE COMPETENCIES

Sales Leadership • Operations Management • Team Development • Recruiting & Talent Acquisition • Client Acquisition • Customer Relationship Management • Training & Coaching • KPI & Performance Management • Event Coordination • Payroll & Administration • Territory Expansion • Retail Sales • Military Leadership & Discipline PROFESSIONAL EXPERIENCE

Director of Operations • Elite Generations — Director Development Program July 2020–Present Dallas, TX / Memphis, TN

• Lead daily operations, sales activity, team development, and performance management within a fast-paced client acquisition and marketing environment.

• Contributed to territory expansion in Memphis by training and leading a team of 15+ employees on client growth strategies, customer engagement, and performance expectations.

• Coach team members on sales execution, communication, leadership development, and accountability to support consistent results and long-term client satisfaction.

• Monitor key performance indicators and operational priorities while helping align staffing, training, and campaign execution with business goals.

Assistant Director • Elite Generations February 2020–July 2020 Dallas, TX

• Supervised 7–10 employees and provided day-to-day leadership, coaching, and performance support.

• Supported payroll, administrative processes, recruiting, interviewing, onboarding, and talent development.

• Coordinated event planning, staffing logistics, and campaign execution while maintaining focus on performance goals and KPIs. Development Executive • Elite Generations October 2019–February 2020 Dallas, TX

• Managed and developed a team of 5–7 employees while maintaining daily sales and marketing objectives.

• Provided hands-on training and coaching to strengthen product knowledge, communication, and customer acquisition skills.

• Supported recruiting and team expansion efforts while reinforcing performance standards and accountability. Senior Account Executive • Elite Generations June 2019–October 2019 Dallas, TX

• Managed 2–3 employees and supported team growth while maintaining an 80% retention rate through coaching and collaborative development.

• Led promotional activity and monitored daily marketing and sales goals.

• Mentored newer team members and reinforced effective customer engagement and performance practices. Junior Account Executive • Elite Generations February 2019–June 2019 Dallas, TX

• Led promotional events and face-to-face customer engagement efforts while working toward daily sales objectives.

• Created an 'overcoming objections' training program to help mentor and monitor new hires.

• Built client relationships through professional communication, needs identification, and solution-focused presentations. Client Associate • Elite Generations January 2019–February 2019 Dallas, TX

• Completed a face-to-face marketing and client acquisition program with a 90% pass rate.

• Represented client campaigns professionally and engaged prospective customers to build awareness and generate results.

• Developed foundational skills in sales communication, customer service, and performance-based marketing. Sales Associate • Foot Locker 2011–2012

• Delivered personalized customer service by identifying customer needs and recommending appropriate footwear, apparel, and accessories.

• Supported sales goals through product knowledge, effective communication, and a positive in-store experience.

• Assisted with merchandising, inventory organization, stock replenishment, and maintaining an organized sales floor.

• Processed customer transactions accurately and worked collaboratively with team members during busy retail periods. Military Service • United States Military 2003–2011

• Served for eight years, demonstrating discipline, accountability, adaptability, teamwork, and the ability to perform effectively in demanding environments.

• Deployed to Iraq from 2003–2004 in support of military operations, gaining experience working under high-pressure conditions and as part of a mission-focused team.

• Followed established procedures, maintained readiness, completed assigned responsibilities, and supported unit objectives.

• Developed transferable leadership and operational skills including communication, teamwork, problem-solving, and responsibility.

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