Municipal Permits Specialist

Dana Serpa-Ostoja, Administrative Assistant

Hollister, 95023, +1-831-***-****, ************@*****.***, SUMMARY Dedicated administrative professional with over 5 years of experience in municipal permit processing, records management, and customer service. Proven ability to interpret and apply complex codes, manage detailed documentation, and facilitate clear communication for residential and commercial projects. Proficient in various software systems, including GIS and Acela. Eager to leverage extensive organizational skills and attention to detail to support the City Clerk’s Office for the City of Santa Cruz. WORK EXPERIENCE

Permit Technician

Groundworks

01/2025 – 03/2026 Sunnyvale CA

Processed permit applications for residential and commercial projects, scrutinizing documentation for completeness, accuracy, and adherence to local codes to ensure timely approvals.

Facilitated clear communication with contractors, homeowners, and internal teams to clarify permit requirements, explain submittal standards, and resolve documentation discrepancies, thereby ensuring smooth project progression.

Interpreted zoning, building, and municipal codes for customers, providing explicit guidance on submittal checklists, applicable fees, and necessary inspection steps.

Established and maintained organized digital and physical records, accurately entered and updated permit data within tracking systems, and monitored application statuses to streamline inspection scheduling. Assisted with inspection scheduling by confirming permit specifics, verifying prerequisite documentation, and communicating inspection dates and subsequent follow-up requirements.

Permit Coordinator

FrameWorks

02/2023 – 11/2024 Salinas

Managed the processing of residential and commercial permit applications, meticulously reviewing documentation for completeness, accuracy, and compliance with local codes to guarantee timely approvals. Fostered effective communication channels with contractors, homeowners, and internal departments to clarify permit stipulations, delineate submission guidelines, and address documentation inconsistencies, thereby ensuring uninterrupted project advancement.

Interpreted zoning, building, and municipal codes for clients, offering precise guidance on submission checklists, associated fees, and required inspection procedures.

Developed and maintained systematic digital and physical records, accurately inputting and updating permit information within tracking systems, and diligently monitoring application statuses to optimize inspection scheduling.

Supported inspection scheduling by confirming permit details, validating essential prerequisite documentation, and communicating confirmed inspection dates along with necessary follow-up actions. Office Assistant II

San Benito County Resource Management Agency

11/2019 – 01/2023 Hollister CA

Managed the processing of building, transportation, and encroachment permits, ensuring strict compliance with all local regulations. Attended Planning Commission meetings, prepared comprehensive meeting packets, accurately recorded minutes, and managed participant access for virtual attendees via Zoom.

Received and processed code enforcement violation complaint forms, meticulously maintaining accurate and organized records. Oversaw permit tracking utilizing Acela and GIS software, ensuring the maintenance of well-organized documentation.

Provided exceptional front-office customer service by warmly greeting customers and directing them to the appropriate resources or personnel. EDUCATION

San Benito High School

High School Diploma

08/2004 – 06/2008 Hollister

SKILLS Permit Processing Code Compliance

Document management Google Workspace

Microsoft Excel Records Management

Permitting Solar PV

Energy Storage Regulatory Compliance

GIS File organization

Customer Communication Time management

Attention to detail Administrative experience

Organizational Skills Customer Service

Typing Public Records

CERTIFICATES Non-CDL Class C Driver's License

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