QA Analyst Software Tester UAT

[Bhagya Puttheti]

Quality Assurance Analyst Software Tester Customer Support Specialist

[571-***-****] [**************@*****.***]

PROFESSIONAL SUMMARY

Quality Assurance Analyst and Software Tester with 5+ years of experience in requirements analysis, test planning, manual and functional testing, regression testing, defect management, UAT, and software implementation. Experienced in payroll, timekeeping, healthcare, and Department of Transportation systems, with hands-on experience supporting Agile/Scrum and Waterfall environments. Strong background in SQL, JIRA, ALM, Oracle, SQL Server, SDLC, cross-functional collaboration, documentation, troubleshooting, and process improvement.

CORE COMPETENCIES

• Quality Assurance & Software Testing• Manual / Functional / Regression Testing

• Test Plans, Test Cases & Scenarios• Requirements & User Story Analysis

• Defect Tracking & Root-Cause Support• UAT & Release Testing

• Agile / Scrum & Waterfall• SDLC & QA Process Development

• Payroll & Timekeeping Systems• Healthcare Insurance Support

• SQL & Database Testing• Cross-Functional Collaboration

TECHNICAL SKILLS

Testing / Defect Tools: JIRA, ALM Bug Tracking System, ServiceNow, Remedy

Testing: Software Testing Life Cycle (STLC), Manual, Functional, Regression, UAT, Release Testing

Databases / Query: SQL, Oracle 19c, Microsoft SQL Server 2008 R2

Automation / Applications: Paycom ART Automation Tool, AEM, Delphi, Prism

Methods: Agile/Scrum, Waterfall, SDLC, SOA design standards

Reporting / Productivity: Splash BI, Microsoft Word, Excel, PowerPoint, Visio

Operating Systems: Windows 10, 7, 2003, 2000, XP, NT

PROFESSIONAL EXPERIENCE

Kiddie Academy Group Staff Management & Educator Apr 2026 – Present

Support daily school operations by coordinating staff schedules, attendance, assignments, and classroom coverage.

Assist with recruiting, interviewing, onboarding, and training employees; support performance evaluations and professional development.

Maintain employee records, payroll documentation, leave requests, and confidential personnel files.

Ensure compliance with school policies, state regulations, health and safety requirements, emergency preparedness, and child-protection procedures.

Collaborate with school leadership on operational goals, improvement plans, staff meetings, training, and professional development.

Resolve staff concerns and workplace conflicts professionally while promoting teamwork and a positive school culture.

Prepare reports and maintain accurate records supporting regulatory and accreditation requirements.

Learning Care Group Educator Apr 2025 – Mar 2026

Supervised children during play, naps, meals, and daily classroom routines while maintaining a safe and supportive environment.

Observed and documented children's development, behavior, interests, and progress.

Maintained organized classrooms and followed health, safety, and sanitation standards.

Communicated regularly with parents regarding children's development and progress.

Collaborated with teaching and support staff to implement educational strategies and individualized support.

Paycom Quality Assurance Analyst Sep 2023 – Mar 2025

Analyzed business and functional requirements, user stories, and acceptance criteria to identify gaps and define testing coverage.

Created and executed detailed manual test cases covering positive and negative scenarios across payroll, timekeeping, security, user management, position management, benefits, and permissions.

Performed weekly regression testing and validated releases across container, integration, regression, and release environments.

Logged and tracked defects in JIRA, collaborated with developers on critical issues, and verified fixes before release.

Participated in all phases of the SDLC, including requirements analysis, test planning, execution, defect management, and implementation support.

Used Paycom ART automation tools to execute application test sequences and support test coverage.

Investigated permission, profile, user-management, data-fix, and client-impacting issues and supported resolution with development teams.

Supported functional testing of AEM components, workflows, and features and contributed to performance-testing activities.

Participated in QA meetings, regression planning, release validation, and quality reporting.

SAIC / Federal Aviation Administration (FAA) Software Tester Jan 2020 – Jul 2023

Participated in the full software development life cycle by analyzing requirements, developing test cases, executing tests, and supporting implementations.

Performed release, functional, migration, and user acceptance testing in DEV, BUILD, SIT, and UAT environments.

Created System Change Requests from help desk tickets, performed functional analysis, and tested changes in sandbox environments.

Provided help desk and application support for Delphi and Prism systems; researched and resolved interface and accounting-system issues.

Used SOA design standards to test integrations and verify connections between Prism and Delphi.

Created detailed manual test cases with positive and negative scenarios and documented defects for evaluation and resolution.

Performed month-end and year-end dry runs and supported financial reporting and accounting processes.

Collaborated with clients, developers, Oracle Support, and operations teams to troubleshoot issues and improve business processes.

Supported Oracle e-Business Suite processes, including AP, Purchasing, Sub-Ledger Accounting, payments, and related configurations.

NTT Data / Massachusetts Health Connector Customer Support Specialist Feb 2019 – Jan 2020

Provided customer support for healthcare insurance plans, enrollment, renewals, cancellations, and coverage questions.

Consulted with clients to understand needs and explain health and dental plan features, services, and coverage options.

Resolved service issues, escalated complex concerns appropriately, and supported customer satisfaction.

Processed enrollment and group renewal applications and maintained accurate documentation.

Built strong client relationships through empathetic communication, active listening, and effective problem resolution.

Aerotek Customer Support Specialist Sep 2017 – Feb 2019

Supported healthcare program operations by responding to customer questions, processing information, and maintaining records.

Reviewed and verified reports and documents for completeness, accuracy, and compliance with established requirements.

Handled correspondence, filing, data entry, telephone inquiries, and information distribution.

Escalated issues appropriately and communicated program rules, policies, procedures, and requirements to customers.

EDUCATION

[Master's Degree in Computer Science / Computer Applications] [Osmania University] [2004]

[Bachelor's Degree in Computer Science] [Osmania University] [2001]

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