Customer Support & Administrative Assistant
Resume:
Zayvia Marrow
727-***-**** ******.***@*****.***
Professional Summary
Professional and personable customer service professional with experience providing administrative support, handling incoming calls, assisting customers, and maintaining organized workflows in fast-paced environments. Strong written and verbal communication skills with the ability to build positive relationships with clients, team members, and visitors. Skilled in multitasking, problem-solving, scheduling support, and delivering high-quality customer service. Proficient in Microsoft Office, Outlook, and computer-based systems.
Professional Experience
Customer Support Representative Bozzuto's 2023 - 2026
Handled high-volume inbound telephone calls while assisting customers with questions, scheduling concerns, and account support.
Provided professional and friendly customer service while resolving issues efficiently and accurately.
Maintained organized documentation and entered customer information into company systems.
Communicated effectively with team members and customers through phone, email, and online platforms.
Demonstrated strong multitasking abilities while working in a fast-paced environment.
Customer Service Representative Home Depot 2021 - 2023
Greeted and assisted customers while providing a welcoming and professional experience.
Answered customer questions, resolved concerns, and supported daily front-end operations.
Worked collaboratively with staff and management to ensure smooth communication and customer satisfaction.
Managed multiple responsibilities while maintaining attention to detail and organization.
Skills
Reception & Front Desk Support
Customer Service & Communication
Telephone & Email Etiquette
Microsoft Office & Outlook
Scheduling & Administrative Support
Organization & Multitasking
Data Entry & Documentation
Professional Verbal & Written Communication
Team Collaboration
Problem Solving & Conflict Resolution
Education
High School Diploma
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