Customer Service & Security Operations Professional

ARYANNA OTIS

Dallas, TX • 214-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Dependable professional with 6+ years of experience in customer service, leadership, and security. Recognized for excellent communication, conflict resolution, professionalism, and accurate documentation. Experienced in fast-paced environments and committed to providing exceptional customer experiences. Seeking a remote Customer Service, Administrative Support, or Dispatcher position. CORE SKILLS

Customer Service • Security Operations • Access Control • Conflict Resolution • Microsoft Office • Google Workspace • Data Entry • Fast Typing • Report Writing • Team Leadership • Email, Chat & Phone Support • Time Management

PROFESSIONAL EXPERIENCE

FIFA Security Officer May 2026–Present

• Secure event venues and guest areas.

• Monitor access points and perform screenings.

• Respond to incidents while delivering outstanding customer service. Security Officer, Allied Universal Jan 2023–Present

• Patrol assigned properties and monitor safety.

• Complete incident reports and daily activity logs.

• Assist visitors and respond to emergencies professionally. Customer Care Representative, Moxie Pest Control (Remote) 2022–2023

• Managed inbound/outbound calls, appointments, and customer concerns. Team Manager, Dairy Queen 2023–2024

• Led staff, coached employees, resolved customer issues. Team Manager, Sonic Drive-In 2021–2023

• Supervised shifts and maintained service standards. EDUCATION

Rockwall High School — High School Diploma

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