Senior IT Project and Program Manager

Julius A. Shuneh

SENIOR IT PROJECT / PROGRAM MANAGER

Frederick, MD 443-***-**** ********@*****.*** https://www.linkedin.com/in/julius-shuneh-07a7961a9/

Results-driven and certified Senior IT Project and Program Manager with over 14 years of experience in leading complex, high-stakes technology projects and programs across various industries. Expertise in deploying robust project management methodologies to drive operational excellence, enhance customer satisfaction, and align with strategic business objectives. Skilled in stakeholder engagement, risk management, and cross-functional team leadership, with a proven track record of delivering on-time, on-budget results in dynamic, global environments.

Extensive experience in utilizing agile practices to establish collaborative team environments, promote learning in others, and produce high-quality deliverables that directly impact bottom-line growth.

A strategic leader who intuitively builds relationships with cross-functional stakeholders and influences decision-makers to implement agile management principles to streamline operations and strengthen performance.

AREAS OF EXPERTISE

Organizational Leadership

Program, Project, Planning and Management, Crisis Management

Budget Management, Cost Control, and Salesforce

Stakeholder Management and Corporate Communications

Risk Management Mitigation: Agile and Waterfall Methodologies

Resource Allocation, Scheduling, and Service Now

Quality Assurance and Control

Data Analysis and Reporting

Strategy Planning and Execution

Project Monitoring

Business Continuity

Regulatory Compliance

Policy Administration Cross-

Functional Leadership

Team Development and Coaching CMMI

ITIL, Strategic Partnerships

Jira Asana Azure, AWS XML HTML CSS Microsoft Office Suite (MS Excel and power point)

IT Infrastructure & Cybersecurity

CAREER HIGHLIGHTS

Improved project delivery success rate by 35% through implementation of a hybrid Agile-Waterfall approach, customizing methodologies for specific project needs at VMT

Led a team in migrating legacy systems to cloud infrastructure, achieving 30% cost savings on annual IT expenses and enhancing scalability and security at VMT

Successfully launched a new CRM platform, achieving 98% user adoption within the first three months, enhancing customer engagement and sales efficiency at Pinnacle Logistics.

Initiated a continuous improvement program within the PMO, reducing project completion time by 18% through optimized processes and tools at Pinnacle Logistics.

Achieved a 20% reduction in operational costs and a 40% increase in revenue from 2017 to 2020 at Pinnacle Logistics while providing leadership to ensure the scrum team attains the most value from a self-organized team.

Identified and assisted in eliminating impediments with team members and influenced leadership to act on these recommendations while facilitating discussion, decision-making, and conflict resolution at Pinnacle Logistics.

Created a collaborative team environment at Pinnacle Logistics and partnered with the Agile Coach to provide constructive feedback for continuous agile improvement.

Improved transparency by creating visible information radiators, dashboards, and demos at Pinnacle Logistics while assisting with internal and external communication, and advanced agile estimation and planning with good use of elegant games.

Supported product backlog by participating in release planning discussions and aiding during execution by understanding priorities and sequencing required to deliver efficiently at Pinnacle Logistics.

Delivered a 38% increase in British Airways’ revenue from 2015 to 2017 by ensuring that the flights departed on time, avoiding delayed flight penalties from the airport, and ensuring greater profits and client numbers.

Realized 29% growth in Orient Thai Airlines’ revenue from 2011 to 2014 by providing translation services for the company (from English to Thai), thereby attracting more clientele and boosting overall sales.

PROFESSIONAL EXPERIENCE

VMT, Washington, DC

Senior IT Project and Program Manager January 2023 – Present

Successfully managed end-to-end delivery of complex IT infrastructure and application development projects, averaging $10M+ in budget and involving 50+ cross-functional team members.

Implemented Agile methodologies to improve project delivery times by 25%, resulting in an annual increase in project throughput and customer satisfaction.

Improved SOC performance by integrating AI-driven threat detection and response mechanisms

Developed and maintained project schedules using MS Project, tracking dependencies, milestones, and critical paths.

Collaborated with cross-functional teams, including SAP consultants, to manage projects with SAP integrations.

Leveraged JIRA to manage project backlogs, assign tasks, track progress, and ensure alignment with Agile methodologies.

Spearheaded the development and implementation of a Quality Management System (QMS), aligning with industry standards and ensuring consistent project quality across 20+ concurrent projects.

Created detailed dashboards and reports to provide stakeholders with real-time project status updates.

Engaged with executive leadership to define strategic objectives, secure project funding, and provide updates on project status, risks, and milestones, maintaining alignment with organizational goals.

Reduced overall project risk by introducing a proactive risk management framework, resulting in a 40% decrease in critical project delays.

Played a pivotal role in implementing an enterprise-wide cybersecurity strategy, resulting in a 50% reduction in security incidents.

Conducted risk assessments and developed mitigation plans that reduced project risks by 30%, ensuring smooth delivery with minimal disruptions.

Built and maintained visual reports and dashboards (e.g., Tableau) to track KPIs, trends, and operational risks.

Served as the central point of contact for project coordination, ensuring seamless communication between internal teams, clients, and third-party vendors.

Assisted in the development and rollout of a KRI program, educating stakeholders, validating data inputs, and ensuring consistent reporting standards.

Directed internal resources and external stakeholders to achieve flawless project execution.

Ensured consistency in project management methodologies, identifying and implementing best practices.

Delivered projects on time, within scope, and within budget by effectively managing resources and timelines.

Effectively communicated project KPIs and expectations to stakeholders to drive informed decision-making.

Conducted project post-mortems and developed lessons-learned reports to enhance future project performance.

Led analytics-heavy reporting initiatives, consolidating data from multiple sources into centralized dashboards to support leadership decision-making.

Managed changes to project scope, schedule, and costs using structured verification techniques, collaborating with clients to define deliverables and expected outcomes.

Developed detailed project plans, tracked progress, and measured performance using appropriate tools and methodologies.

Conducted risk management activities to identify and mitigate project risks, escalating issues to management as necessary.

Maintained strong relationships with clients, stakeholders, and vendors to ensure alignment and project success.

Regularly monitored and reported project performance metrics to stakeholders and management.

Advised on PMO governance, compliance, and process improvement initiatives.

Actively participated in corporate initiatives and complied with professional and quality standards, as well as organizational policies and procedures.

PINNACLE LOGISTICS − AMAZON FULFILLMENT CENTER BWI2, Baltimore, MD

Project/Program Manager April 2017 to January 2023

Executes agile management ideals and reports progress to all stakeholders while managing project timelines, communications and enacting delivery upon project completion by ensuring delivery adheres to agile practices maintained by the company

Deploys agile management standards by facilitating exercises such as sprint planning and team-leading stand-ups, communicates progress to all stakeholders via Asana, Jira, and Burn-Down charts. Authored User Stories after obtaining stakeholders' requirements.

Directed cross-functional teams of up to 40 members to deliver software development and IT infrastructure projects valued between $5M–$15M, focusing on customer-centric solutions.

Developed and implemented a project management office (PMO) framework to standardize project delivery processes, resulting in improved project timelines and quality control.

Collaborated closely with product management and engineering teams to align project deliverables with evolving business needs and priorities, achieving a 20% improvement in time-to-market.

Oversaw vendor negotiations and contract management, achieving cost reductions of up to 15% through optimized resource allocation and procurement strategies.

Develop and manage SAP integration roadmap by Creating detailed plans for integrating SAP with other business systems (CRM, ERP, supply chain, etc.), ensuring compatibility and seamless data flow.

Implemented core projects based on data engineering, data modeling, and centralized data visualization with data lake & and AWS Cloud migration.

Implement DevOps practices: Oversee the integration of DevOps methodologies (CI/CD pipelines, automation, continuous integration, continuous deployment) with SAP development and deployment processes.

Collaborates with the program manager to manage and develop project budgets and works with Scrum teams to establish success criteria and convey them to all stakeholders.

Implement backup and disaster recovery strategies to protect data and ensure business continuity.

Facilitated numerous agile ceremonies, including daily stand-up, sprint planning meetings, retrospectives, Sprint demos, and backlog.

BRITISH AIRWAYS − BWI AIRPORT, Baltimore, MD

Program / Project Manager Jan 2015 to March 2017

Coordinated aircraft services, defined project scope, and objectives while involving stakeholders, ensuring technical feasibility, and headed the management and organization of supplies, meeting preparation, and facilities coordination while administering all external and internal correspondence.

Developed and managed schedules to ensure adequate staffing for all operations and observed and enforced all Amazon and Airline safety regulations and company policies.

Worked on AWS services like S3, Lambda, and Redshift to build scalable and reliable data solutions.

Designed and implemented ETL processes using AWS Redshift to extract, transform, and load large datasets.

Assisted in tracking program documentation, creating presentations, and delivering performance and portfolio reviews while guiding the project and program delivery teams. Deploys agile management standards by facilitating exercises.

Enabled the development and coordination of communications/outreach plans for the team and served as point-of-contact for customers and management to reduce and eliminate potential delays.

Successfully migrated the SAT Data Engineering Team from waterfall to two self-organizing Agile/Scrum teams, so the people closest to the work make the decisions on how to best get the work done while eliminating anything that is not a value added to the SAT Exam stakeholders.

Supervised and ensured that all GSE maintenance procedures are assigned and completed on each shift handling the aircraft operations.

ORIENT THAI AIRLINES − BANGKOK INTERNATIONAL AIRPORT, Samut Prakan, Thailand

Program Manager / Project Coordinator November 2011 to November 2014

Spearheaded complex travel arrangements, ensured the smooth operation of external and internal meetings, managed multiple programs and administered confidential information with discretion.

Organized travel arrangements for leaders, and coordinated conferences and training events, including flights, accommodations, visa applications, and ground transportation per contemporary requirements.

Managed invitations/conference call details, booking facilities, and prepared meeting logistics, meeting materials/minutes, and actions while executing follow-up actions.

Launched a website that includes a web-based catalog and pricing structure for all products while overseeing the website development and updating marketing collateral, including brochures and white papers.

Streamlined operations by prioritizing and handling external and internal correspondence and communications while scheduling appointments and organizing/coordinating multiple events.

Influenced policy administration and presented material at Executive briefings while supporting tracking program documentation and providing performance and portfolio reviews for the project and program delivery teams' success.

EDUCATION

Master in Cybersecurity and Information Assurance • Western Governor University

Bachelor’s in business management • University of Buea • Buea, Cameroon

Diploma in Business Management • Cameroon Opportunities Industrialization Center (COIC) • Buea, Cameroon

IT Course • Frederick Community College • Frederick, MD

CERTIFICATIONS AND TRAINING

Computer Hacking Forensic Investigator • EC-COUNCIL (ASPEN)

Certified Ethical Hacker • EC-COUNCIL (ASPEN)

CompTIA A+ • CERTIFIED CE (CompTIA)

CompTIA CySA+ • CERTIFIED CE (CompTIA)

CompTIA Security + • CERTIFIED CE (CompTIA)

CompTIA Network + • CERTIFIED CE (CompTIA)

Certified Information System Auditor (CISA) + • (ISACA)

Certified Project Manager • (PMI)

Certified Scrum Master • (Scrum Alliance)

Technical Skills

Project Management Tools: MS Project, JIRA, Trello, Asana, Smartsheet

Cloud Technologies: AWS, Microsoft Azure, Google Cloud Platform, IBM Cloud, Salesforce, GCP

Data Analytics: Power BI, Tableau

Software Development: SDLC, Agile, Waterfall, DevOps

Cybersecurity Frameworks: NIST, ISO 27001, SOC 1 and SOC 2, GDPR, PCI – DSS, HITRUST, COBIT. ITIL

Professional Associations

Member, Project Management Institute (PMI)

Member, Scrum Alliance

Member, International Association of Project Managers (IAPM)

Member, National Society of Leadership and Success (NSLS)

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