Logistics & Field Operations Coordinator

Alicia Cox

Phoenix, AZ ***** +1-602-***-**** **********@*****.***

Professional Summary

To grow my business as an owner operator of my newly created trucking company. Willing to relocate to: Phoenix, AZ

Work Experience

Owner/Operator

A&K Gotitall Glendale, AZ

April 2026 to Present

Newly created logistics company looking to obtain clients and deliver quality service. Driver

VIP TAXI Phoenix, AZ

November 2024 to Present

Field Operations Coordinator

Work While Goodyear, AZ

September 2022 to Present

• Assist with worker clock in and clock out on the WorkWhile app

• Adjust clock in times if needed ( making sure people get through using the QR code)

• Support HelloFresh check in process

• Report no shows

• Help with supervision onsite

• Greet guests as they enter and leave the facility

• Daily audits of times and location of the workers

• Adhere to all rules and procedures of the company

• Assist security in maintaining a safe work environment

• Schedule leads and provide SOP and daily tasks

• Payroll including submitting and verifying times

• Training of all floor leads to ensure compliance with the clients needs. Customer Service Representative

Epiq Phoenix, AZ

March 2023 to June 2024

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

Courier/Delivery Driver Logistics

Crossroads Courier, Inc. Phoenix, AZ

February 2022 to September 2023

• Delivering products locally and out of state in a timely manner.

• Collecting inventory for orders and preparing orders for delivery.

• Preparing medical supplies for flights and delivering cargo to airports. Carside Server

Applebee's Phoenix, AZ

April 2019 to August 2021

• Assist guests in placing to go orders

• Answering multi lines phones and answering questions regarding the menu

• Checking quality and ensuring all orders are correct and bagging orders along with proper utensils and condiments Customer Service Representative

Maximus Phoenix, AZ

March 2019 to August 2021

• Informed consumers about Medicare.

• Helped find resources and local doctors for consumers.

• Ensure that they had the knowledge about their accounts.

• Assist with mailing out forms or cards needed

• Provide an understanding solution to their problems and helping them to move forward. Crew Member

McDonald's Phoenix, AZ

March 2019 to November 2020

• Assist guests with taking orders

• Cashier duties electronic payments and cash handling

• Daily cleaning and maintenance on store and drink machines Delivery Driver

Insomnia Cookies Columbus, OH

December 2017 to March 2019

• Ensured quality of products

• Delivered products in a timely manner

• Confirmed that all ordered products were delivered Delivery Driver

Domino's Pickerington, OH

January 2017 to March 2019

• Assisted guests with orders

• Checked product quality

• Ensured that all products ordered were delivered Customer Service Representative

ContactUS Communications Hilliard, OH

December 2014 to March 2019

• Worked on several accounts including prescription medication, clothing, and college dorm accessories

• Assisted clients with credit card payments and enrollment for credit cards

• Assisted clients with purchases and lost purchased items

• Supported clients with finding the right prescription plan and prices Department Supervisor

McDonald's Gahanna, OH

March 2013 to February 2019

• Resolved any guest service issues

• Oversaw the Kitchen department

• Submitted invoices to corporate for review

• Maintained inventory control

• Responsible for weekly cash audits

• Maintained supply orders and truck delivery schedule

• Daily management of the store

Carryout/Cashier

P.F. Chang's China Bistro, Inc Columbus, OH

February 2014 to August 2017

• Received and processed payments

• Performed hosting duties when applicable

• Ensured order accuracy

• Answered calls and questions about the menu

• Assisted guests in placing to go orders

Cashier

Raising Cane's Gahanna, OH

January 2014 to June 2017

• Took customer orders and checked order accuracy

• Responsible for daily cleaning and maintenance of restaurant and equipment

• Opened and closed restaurant according to procedures Skills

Guest Services (10+ years) Supervising experience fast learner (10+ years) Communication skills Administrative experience Bartending Human Resources RECEPTIONIST (3 years) Taxi driving training (10+ years) Customer inquiry handling Logistics Food service Driving Restaurant Management TEAM PLAYER (10+ years) Cash Handling Time Management Time management RETAIL SALES (4 years) Microsoft Office Restaurant experience (10+ years) Server (6 years) Microsoft Excel Cleaning Experience Computer skills Load & Unload Organizational skills Courier Order confirmation Cooking Busser Merchandising Leadership Phone etiquette Kitchen Experience Delivery driver experience Data entry English (10+ years) Microsoft Word Vehicle cleanliness maintenance Management Food Preparation Inventory Control Mobile devices Host/Hostess (5 years) Delivery Driver Experience (5 years) POS (10+ years) CUSTOMER SERVICE (10+ years)

Certifications and Licenses

Driver's License

CPR Certification

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