Branch Manager - Banking & Operations Leader
Resume:
B E A T A M A T A N H I K E
** ******* *****, *********, ******,ZIMBABWE
TEL: +263-***-***-***
b *************@*****.***, **********@*****.***
ID NO. 79-088870-M-79 NATIONALITY: ZIMBABWEAN,GENDER:FEMALE DOB:04/04/1978
The Human Resource Manager
Old Mutual
Harare
30 September 2026
Dear Sir/Madam,
RE: APPLICATION FOR THE POSITION OF BRANCH MANAGER Dear Hiring Manager,
I wish to submit my application for the position of Branch Manager within your organisation. I offer a strong combination of extensive banking experience, branch operations leadership, sales and business development, lending, customer relationship management, financial management and risk awareness, supported by professional banking and accounting qualifications.
With approximately 14 years of experience in banking and financial services, I have progressively developed broad expertise across branch operations and retail banking, having served in positions including Branch Supervisor, Bank Operations Officer, Bank Advisor and Customer Services Officer. These roles have equipped me with a comprehensive understanding of how to manage branch performance while balancing commercial objectives, customer expectations, operational controls and regulatory requirements. I hold an Institute of Bankers of Zimbabwe (IOBZ) qualification, together with professional accounting and finance qualifications, including ACCA studies/qualification and an ACCA Advanced Diploma in Accounting and Business. My multidisciplinary background gives me the ability to look beyond day-to-day operations and understand the financial and commercial drivers that influence organisational performance. Throughout my banking career, I have been involved in branch operations management, sales, lending, customer acquisition and retention, relationship management and business development. I have worked with teams to deliver business targets, identify opportunities for revenue growth, strengthen customer relationships and ensure consistent delivery of quality financial services.
As a branch leader, I understand that sustainable branch performance requires more than achieving sales targets. It requires strong people leadership, disciplined execution, effective cost management, robust internal controls, compliance, risk management and a clear focus on B E A T A M A T A N H I K E
12 ASHDOWN CLOSE, GLENLORNE, HARARE,ZIMBABWE
TEL: +263-***-***-***
b *************@*****.***, **********@*****.***
ID NO. 79-088870-M-79 NATIONALITY: ZIMBABWEAN,GENDER:FEMALE DOB:04/04/1978
customer experience. I have therefore developed a leadership approach centred on accountability, teamwork, performance management and continuous improvement. My experience in finance and accounting has further enhanced my ability to understand and interrogate financial performance, budgets, reconciliations, management reports, cash management, profitability and operational controls. This enables me to engage confidently with both operational and financial aspects of branch management and to make decisions based on sound business information.
I also bring experience in lending and credit-related activities, where sound customer assessment, risk awareness, portfolio monitoring and responsible credit management are essential. Combined with my sales and relationship-management experience, this has strengthened my ability to identify customer needs and translate them into appropriate financial solutions while maintaining acceptable risk standards. I would bring to the role a commercial mindset, strong business acumen, operational discipline, financial awareness and a proven understanding of financial-services customers. I am comfortable leading teams, managing competing priorities, engaging stakeholders and taking ownership of business performance.
I would appreciate the opportunity to discuss how my experience and qualifications can support your organisation's strategic objectives and contribute to the growth and profitability of the branch.
Thank you for considering my application. I look forward to the opportunity to attend an interview and further discuss my suitability for the position. Yours faithfully
Beata Matanhike
2143 Highgate Close, Glen-lorne, Harare Zimbabwe
+263-***-***-*** **************@*****.***
Results-driven and detail-oriented banking professional with a strong background in Sales, Credit Risk Assessment, compliance, fraud detection and investigative procedures. Demonstrates strong knowledge of Anti- Money Laundering (AML) and Know Your Customer
Accountant/Bookkeeper
1.1 Bookkeeper Responsibilities
* Manages and oversees the daily Operations of the accounting department
* Collects and records all financial information daily with the focus to produce Management accounts monthly
*Evaluates and monitors the financial contribution per corporate client's stay and conferencing with the aim of assessing profitability, review processes, internal controls and budget deviations to recommend corrections on time for any deviations
* Monitors and analysis large volumes of accounting data to produce financial reports and statements
*Monitors expenditure of fuel expenditure on pool cars and generator usage
* Responsible for assets management
* Responsible for spot checks of stock and cash in the Bar, Front Office and Banqueting departments
* Responsible for stock management in stores (monitors purchases and issuances)
* Establishes and enforces proper accounting systems and procedures
* Manages the daily updating of financial data in Accounts Payable, Accounts Receivable, General Ledger, Payroll, Utilities, budgeting and expenditure
* Reconciles and balances Cash usage and receipts with the bank statements to monitor authorized usage of funds and minimize misappropriation of funds.
* Improves systems and procedures and initiates corrective actions Manager Assistant Responsibilities.
Nov 2012- June 2014 Steward Bank, Harare, Zimbabwe 1. Branch Supervisor/ Bank Operations Officer Responsibilities 1. Assisted in Bank Systems change overs and assisted in conducting User Acceptance testing successfully with Audit and Risk departments (Steward Bank 2012-2014) 2. Assisted in the growing of branch business through Cold Calling and Customer visits 3. Built relationships with other banks employees on market intelligence issues that help in improving compliance and operational efficiency issues 4. Monitoring dormant accounts to identify any potentially fraudulent activities going through those accounts
5. Managing cash supplies in 24 branches through monitoring branch cash limits adherence and insured limits
6. Assisted in creating business process flows that promote efficiency and minimise fraud or revenue leakage.
7. Compiled branch summary reports timeously for Compliance Department 8. Assisted in observing RBZ regulations to avoid noncompliance that would attract penalties or levies.
January 2022 ACCA
Pass
2015
ACCA Advanced Diploma in Accounting and Business Pass 2010
Professional Diploma in Applied Project Monitoring and Evaluation Pass 2004
Banking Diploma
Pass
Credit Risk Management
Banking Operations and transaction monitoring
Customer Relationship Management
Fraud Detection and Prevention
Understanding Anti- Money Laundering
compliance
Know your customer due diligence
Risk Assessment and mitigation
Investigation Procedures, Reporting and
documentation
Data analysis and pattern recognition
Interviewing and evidence gathering
Regulatory and legal compliance
Stakeholder communication and
collaboration
Tools & Technology skills – Banking
systems
Project Monitoring and Evaluation skills
Globus System Change over
The Bank was updating the banking system in line with the Know Your Client policy. General Manager - Voltzim t/a Pandhari Hotel
**********@*****.***
Human Resources Manager
+263-***-***-***, +263-***-***-***
Operations Manager
*****.******@***********.**.**
Strategic Business Leader (SBL) - Conv. Pass
Strategic Business Reporting (SBR) - Conv. Pass
Advanced Financial Management (AFM) - Pass
Advanced Audit and Assurance (AAA) - Pass
Beata Njala
Strategic Professional
This is to certify that
has completed the Strategic
Professional ACCA examinations:
ACCA REGISTRATION NUMBER
0585287
CERTIFICATE NUMBER
This Certificate remains the property of ACCA and must not in any circumstances be copied, altered or otherwise defaced. ACCA retains the right to demand the return of this certificate at any time and without giving reason.
Association of Chartered Certified Accountants
January 2022
Director – Professional Qualifications
Judith Bennett
has been awarded the ACCA Advanced Diploma in
Accounting and Business
January 2015
ACCA REGISTRATION NUMBER
0585287
Mary Bishop
This Certificate remains the property of ACCA and must not in any circumstances be copied, altered or otherwise defaced. ACCA retains the right to demand the return of this certificate at any time and without giving reason.
director - learning
CERTIFICATE NUMBER
Advanced Diploma in Accounting
and Business
Beata Njala
This is to certify that
Association of Chartered Certified Accountants
Contact this candidate