IT Project Manager and IT Customer Support

AURELIO LOPEZ

**** *. *** **** ***, APT* • SAINT CHARLES, MISSOURI 63301

PHONE: 614-***-**** • E-MAIL: **************@*****.***

SUMMARY OF QUALIFICATIONS

15+ years’ experience in IT Project Management

30+ years’ experience in Management of Information Technology

Experienced in Waterfall & Agile Project Management, Budgeting and reporting to Stakeholders and Senior Management.

Computing industry schooling and certifications; to include Project Management, Microsoft Project, ITIL

PROFESSIONAL EXPERIENCE

2019 - 2024

ComResource

Columbus, OH

IT Project Manager (on assignment to Cardinal Health)

Led several PMO projects in the IT Infrastructure space, such as:. o Data Canter router and switch refresh projects

o Suite/Flooring restructures (Restacks)

o M&A IT Infrastructure integrations

Led application development projects such as SAP transaction clearing and archiving.

Led a Security Server tech refresh for sites in and out of the continental US. Managing several IT infrastructure groups through delivering the servers, installing Windows Server 2019, Stanley Security software and video cameras.

Led a Data Center IT infrastructure update replacing routers and switches with new Cisco devices.

Led a project to update User Network drives to incorporate larger storage capacity and infrastructure monitoring services.

Led the IT Infrastructure implementation project for the Bangalore India site. A $1.5MM project to refurbish a newly built office, contracted with local vendors to install network wiring, routers and switches, server rooms, Zoom conference and training rooms, etc.

Led the IT Infrastructure implementation project for the Rayong Thailand hardware tech refresh. Managed various IT service delivery partners through renovating an existing sites’ IT infrastructure.

Reported on project statistics and budget to project owners IT Project Manager (on assignment to Hikma Pharmaceuticals)

Led the IT Infrastructure implementation project for the new Dayton, NJ site

Led the Windows10 implementation project for customer facing computers

Reported on project statistics and budget to project owners IT Project Manager (on assignment to NetJets Aviation)

Led project to implement software system updates for the NetJets workbench tool repository software solution (CribMaster)

Led project to implement print services update to the next generation of Ricoh print services and the Equitrac Follow-You-Print solution for NetJets

Led project to implement the Dell Desktop Imaging solution for newly purchased Dell Windows 10 laptops for NetJets. The solution was later replaced by the Microsoft AutoPilot solution. 2014 – 2019

Evolv Solutions

Columbus, OH

1996 – 2014

Huntington Bank

Columbus, OH

Led project to implement desktop and print support process improvements for the End User Technology team at NetJets.

Led project to implement process improvements for the WeatherMAX software solution, an IBM supported weather forecasting platform at NetJets.

Led project to implement 64-bit MS Office365 for the Finance and Accounting groups at NetJets.

Led project to implement Windows Server updates (ver. 2008 to 2019) for the End User Technology team at NetJets.

Led project to implement the OKTA single sign-on solution for the VMWare WorkSpace One identity management MDM solution at NetJets.

Led IT requirements gathering projects for the following NetJets RFP initiatives:

o MDM for corporate iPhone and iPad’s

o Mobility RFP between the principal wireless carriers o Print Services Refresh for the Ricoh contract renewal o Led regularly scheduled desktop support meetings for various remotely based flight operations centers.

Project Manager (2014 – Present)

Lead managed print services solution, liaison with client leadership team to provide full support IT services.

Manage printer moves, adds, changes in coordination with client IT teams.

Manage incident and service request ticketing and escalations.

Manage budgeting and financial reviews with the client. Infrastructure Manager (2011 – 2014)

Manager for Huntington Service Desk

Support Huntington colleague desktop computing operations in a call center environment.

Triage colleague desktop and enterprise issues in order to attempt first contact resolution (FCR) at the lowest tier of the ITIL model.

Collaborate in IT bridge calls in support of enterprise-wide impacting issues, interfaced with Incident managers to effect expedient incident resolution.

Develop and implement best practices in support of the Huntington IT desktop environment.

Infrastructure Manager (2008 – 2011)

Manager Distributed & Network Operations Center

Monitor and support the Huntington’s distributed IT infrastructure in a 24x7 operating environment.

Monitor the IT environment through several distributed software tools; such as Spectrum, Gasper, and Nagios.

Provide network device configuration services for network routers and switches.Maintain DHCP and DNS tools for the distributed server environments.

Provide break/fix support services for the ATM infrastructure, interface with CSC in support of ATM customer transactions.

Establish best practices in support of the IT infrastructure, document procedures and build new processes in support of new IT environments.

Implement process improvement ideas for the betterment of our support methods, and for the betterment of Huntington’s infrastructure availability.

IT Support Manager (1997 – 2008)

Manager Information Technology Services: Corporate Offices, Home Lending, and Indiana Region.

Support banking office and corporate banking desktop computing systems in a wide area and local area network environment.

Manage IT desktop support for a Windows base computing environment.

Provide support to the TCP/IP based Local and Wide area networks.

Supervision of employees, most of which I hired and trained. IT Manager (1996 – 1997)

Managed Information Technology – Bank of Winter Park

Managed mainframe operations, application and data management, data backup and retrieval, user account management, email systems, Novell server management, and Desktop computing support services.

1995 – 1996

AT&T Network

Operations Center

Lake Mary, FL

Network Operations Consultant

One-year contract with AT&T Network Operations. Worked in the Network Operations Center, monitoring AT&T’s wide area and local area networks.

Provided Level 3 support to AT&T network technicians. 1983 – 1995

Rollins College

Winter Park, FL

Electronics and Computer Technician

Supported various computer labs and campus office computers for the Rollins College Computer Center.

Local Area Network support comprised of Novell servers and Windows desktop and laptop computers.

Employee supervision.

1979 – 1983

U.S. Navy

Data Systems Technician

Served land and seaboard station.

Performed maintenance and repair services on mainframe computers and peripheral equipment running military applications. EDUCATION

2019 – Project Management

Columbus, OH

2015 – Project Management

Columbus, OH

2014 – ITIL Foundations

Columbus, OH

2010 – ServiceNow Conference

New Orleans, LA

2006 – New Horizons

Columbus, OH

SimpliLearn (Online courses)

Classroom and online courses

IT Infrastructure Library (ITIL v2011)

ServiceNow enterprise management software

IT Infrastructure Library (ITIL v2)

2005 – Energize2Lead

Columbia, SC

Leadership Boot Camp – Leader Professional

Development

2002 – Nicomp International

Orlando, FL

Windows 2000 Professional and Server training

1997 – ITI Information Systems

Memphis, TN

Banking Software Systems – Advanced Systems

Management

1995 – Dershya Institute

Orlando, FL

Novell Netware schools

1995 – GCA

Atlanta, GA

Internet Security FireWalls

1994 – TCT Technical Training

Orlando, FL

LAN-WAN Internetworking

1979 – U.S. Navy Technical Training

San Francisco, CA

Data Systems Technician

1976–1979 – University of Puerto Rico-

Mayaguez

Data Processing Systems

OBJECTIVE

To be gainfully employed in the Information Technology field. To offer my technical and management skills to a company looking for highly motivated and loyal employees.

ACCREDITATIONS

Novell Certified Engineer

Windows 2000 Microsoft Certified Professional

ITIL Foundations Certified

ACCOMPLISHMENTS

Developed and implemented desktop computing and network support services methods and strategies for Huntington Bank AWARDS

1980 United States Navy

Sailor of the Quarter – U.S. Naval Facility, Midway Island HOBBIES

Sports, Motorcycling

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