Community Resource & Administrative Support Assistant

Summary

Seeking employment to utilize my skills and experience in the community to help direct people to the correct resource

• Customer Service

• Mentor

• CPR Training

• Resource Specialist

• Community Connections

• Problem- Solving

> Administration Assistant

Work experience

Medical Assistant

Trinity Health

Medical Secretary/Receptionist

EDUStaff • Muskegon, MI

April 2019 to November 2025

I work with students and their social worker

Keep documenting and organized facts

Answering calls

Filing documents

Life Care

March 2025 to September 2025

• Managed front desk operations, including patient check-in, appointment scheduling, and insurance verification

• Provided exceptional customer service by greeting patients, answering inquiries, and addressing concerns in a professional and friendly manner

• Maintained accurate patient records by updating personal information, medical history, and insurance details in electronic health record (EHR) system

• Assisted with patient intake procedures such as measuring vital signs, recording medical histories, and preparing examination rooms

Medical Screener

ADAC AUTOMOTIVE • Muskegon, MI

July 2020 to October 2020

Medical Assistant

Ascension Home Healthcare Agency • Muskegon, MI

April 2018 to May 2020

Administration Assistant organizing documents

HIPPA universal precaution

Medical Assistant

Katarra Austin

+1-231-***-**** / *********@*****.*** / Muskegon, MI 49442 Peace at Home Caregivers • Grand Haven, MI

August 2017 to April 2018

Manager

Dollar General • Muskegon, MI

February 2016 to October 2017

Medical Receptionist

Education

Upper secondary education

Bachelor's degree

Diploma

Muskegon High School

Small Business Management (Associate)

Baker College • Muskegon, MI

Trade school

Some college

Skills

Experience working with students EKG Ethernet Customer complaint resolution Managing patient records Executive administrative support Customer relationship management Experience with children Experience with individuals with cognitive disabilities Patient assessment Classroom experience EMR Systems Substance abuse Epic Microsoft PowerPoint Working with individuals with physical disabilities Home care experience Financial acumen Invoice processing Physiology Knowledge Interviewing Team leadership Business development within education Communications (10+ years) Discharge planning Affordable housing management Counting cash Healthcare management Medical office experience Food service Health record tracking Interpersonal skills Working with high schoolers EMR Receptionist Clerical (2 years) Time management Critical care experience Loan officer experience Hospital Experience Phone communication Multi-line phone systems Presentation skills Quality data entry Experience with individuals from underserved communities Nursing team management Wedding planning Staff scheduling Patient charting Healthcare staff management Call center experience Product demos Medical terminology Hand tools Collaborative learning Student mentoring E-learning (training delivery method) Direct patient care - Direct patient care weekly hours (More than 40 hours) ICD Coding Customer Service (10+ years) Working with geriatric patients Conflict management Employee onboarding Public speaking Medical billing and coding experience in psychiatry Working with individuals with substance use disorders Senior leadership Windows Operating systems Memory care Anatomy Knowledge Adults with developmental disabilities Nursing Cooking Telemarketing Customer service Staffing management Yardi Program development Crisis intervention Developing new training programs Color management Construction accounting Managed care Direct sales Active listening Allergy care Proposal writing Operations management Meal preparation Resident's rights Public health Fire restoration Infant care Overseeing training Patient family support Data interpretation Math Intake Working with people with developmental disabilities Lift truck Records maintenance Relationship management Office experience Data reporting Event planning Outside sales Field sales Client interaction via phone calls Assisting with ADLs Front desk Grammar Experience Mentoring Accounting software Medical billing Graphic design software Care plans Nursing staff supervisor experience Medical Receptionist Mobility assistance Care coordination Statistics ICD-10 Banking product expertise Student information system Insurance Verification Continuous improvement Sales development management Patient personal care assistance Home health care assistance Production scheduling Custodial experience Adult education Team motivation (leadership skill) Account management Health insurance management Pediatrics Clean workspace maintenance Driving Motivational interviewing Project management Microsoft Outlook Direct selling Patient monitoring Triage Typing Cath lab End-of-life care HR compliance Spreadsheets Sales proposal development B2B sales Lead generation Guest relations Bathing assistance Contract management in education Care documentation Workforce development Dementia care Tutoring Electronic health records (EHR) management Appointment scheduling Property management Machining Assisted living MRP Content development Clinical documentation standards Staff development Home health agency experience Care plan evaluation Health insurance authorizations Clinical program staff coordination Assistance experience within healthcare industry Request for proposal Full cycle recruiting Literacy education Team development CRM system proficiency Research Intellectual disabilities support CNC laser cutting Customer relationship building Oral hygiene Basic life support Hospice care CPT Coding Transcription LAN Performance Reporting Working with individuals with intellectual disabilities Teamwork Office management Patient observation Quality of care (regulatory compliance area) Banking Coachability Product presentation Entrepreneurship Cardiac catheterization Updating inventory records Social work Skilled nursing facility experience Vital Signs Data collection Content management systems Data entry Mobile devices Performance reviews Cold calling Senior care Customer data entry Trauma response Geriatrics Google Docs Rent roll report preparation Hospice Administrative experience Achieving HIPAA compliance Microsoft Publisher Fundraising Forklift POS systems Manufacturing Fair Housing regulations Calipers LMS Otolaryngology Mechanical knowledge Wealth management Corporate instructional development Clinical documentation Medical Records Microsoft Teams Long term care Filing Clinical staff training Learning technology Patient interaction HIPAA compliance management Clinical instruction Caregiving documentation requirements Editing Schedule management Computer operation Laboratory Experience Hiring Patient Care Word processing Housing and Urban Development (HUD) regulations Working with people with disabilities Microsoft Excel Activity planning for children EHR Phlebotomy Behavior management Technical Proficiency Medical billing specialist experience Online instruction Medical sales Microsoft Outlook Calendar Shuttle driving Empathy Quality assurance within healthcare Clerical experience HRIS management Wheelchair mobility assistance Organizational skills Analysis skills Contracts Workday Social media management 5G Power tools Productivity software Medication management Marketing Patient services management Request for quote Decision making Cooperative learning Calendar management Outbound sales Curriculum development Behavioral health Zoom Youth recreational activities facilitation Healthcare compliance Section 8 Record keeping Patient collections management Clinical staff mentoring Maintaining patient confidentiality Residential real estate transactions General management Collecting samples for laboratory testing Instructor-led training (training delivery method) Collaborate with healthcare professionals Health screenings Process improvement Dressing assistance Medical claims submission Quality Assurance Computer Skills QuickBooks Home health Water damage restoration Professionalism HIPAA Upselling Property leasing Production planning Phone Etiquette Clinical staff performance evaluation Managing clients in a customer support role Recruitment and selection Outreach events (outreach initiatives) Slack Financial services Care plan implementation Bus driving Employee relationship building Pharmaceutical sales Industrial cleaning Tenant account reconciliation Attention to detail Team member evaluation Maintaining an organized workspace Surgery Recruiting Grief counseling Human resources English Records management Revenue cycle management Teaching Customer support - Customer support experience (6–10 years) Clinic Special education Medical coding Group home Medical scheduling Microsoft Word Hospitality Task prioritization CPR Venipuncture Languages

Spanish

Bilingual

Multilingual

Certifications

Certified Medical Assistant

Driver's License

ACLS Certification

BLS Certification

CPR Certification

NRCMA

CCMA Certification

RMA

Certified Medical Administrative Assistant

CNA

Certified Phlebotomy Technician

Geriatric Nursing Assistant

Certified Medication Technician

Certified Medication Aide

Certified Home Health Aide

First Aid Certification

AED Certification

CPR Certified Scheduling Professional networking Employment & labor law Integrated library system Night audit Writing skills Financial management Cleaning Injections Interventional cardiology Point-Click Care

Contact this candidate