Senior Technical Writer & Content Specialist

JOHN CICHOWSKI 512-***-**** *********@*********.***

Round Rock, TX linkedin.com/in/jcichowski

SENIOR TECHNICAL WRITER TECHNICAL WRITER

A DVISORY T ECHNICAL WRITER C ONTENT S PECIALIST E DITOR A Senior Technical Writer with 20+ years of success in cross-functional communications and operations, writing documentation for user, administrator, reference, installation, and deployment guides. Known for expertise in learning new products and tools and finding the best way to inform users through creative solutions to complex problems. Respected for solid leadership in developing systems to maintain consistency and deliver accuracy.

C AREER H IGHLIGHTS

• Expertise in presenting information clearly, concisely, and successfully. Most recently wrote hard copy and online documentation for financial management software, including multiple products, an Automation Dashboard, and an agentic AI assistant.

• Created and maintained product documentation for user and reference guides, online help, installation and deployment guides, release notes, and best practice.

• Worked in an agile environment with the development, product management, marketing, and UX design teams for consistency in terminology, user interface design, and functionality.

• Developed and maintained the style guidelines and formatting to enforce consistency. A REAS O F E XPERTISE AND TECHNICAL EXPERIENCE

• Madcap Flare – admin/writing

• FrameMaker and FrameMaker+SGML

• Git/GitHub

• Jira

• Azure DevOps

• Strategic Planning & Execution

• QA Testing/Ticket Tracking

• Leadership/Mentoring

• Documentation Production

• Progress Tracking/Reporting

• Clear, Concise, Successful Communication

• Agile Environments

P ROFESSIONAL OVERVIEW

SENIOR TECHNICAL WRITER TRINTECH TECHNOLOGIES 06/2022 – 03/2026 Wrote online and hard copy online documentation for financial management software, including multiple products, modules, and AI agents. Edited knowledge-based articles, API reference guides, and Sling documentation.

• Created and maintained product documentation for user and reference guides, online help, installation and deployment guides, release notes, and best practice.

• Built, trouble-shot, and published online help and hardcopy documents for release with the products.

• Worked in an agile environment with the development, product management, marketing, and UX design teams for consistency in terminology, user interface design, and functionality.

• Tested products with the QA team, attended project meetings, delivered status, and updated schedules for project managers. SENIOR TECHNICAL WRITER SAILPOINT TECHNOLOGIES 01/2007 – 02/2022 Original writer. Selected and configured the tools, FrameMaker and then Madcap Flare, used to design, develop, and write all documentation for compliance and identity management software. Tested products with QA, delivered status, and updated schedules for project managers.

• Created, managed, and published product documentation for user, reference, installation and deployment guides, online help, and tutorials.

• Developed the style guidelines and formatting rules for consistency. Created and maintained templates for all documentation types.

• Worked in an agile environment with the development teams, product management, marketing, and UX design. SENIOR TECHNICAL WRITER RENEW DATA CORPORATION 08/2005 – 12/2006 Wrote online and hard copy documentation for tools and applications to capture, preserve and access unstructured data - email, IM and files.

• Created and managed product documentation and templates for user, administration, online help, installation guides, and checklists.

• Performed peer reviews and edits for other writers. Worked with development teams on multiple projects to ensure consistency.

• Updated and maintained style guidelines and formatting rules to enforce consistency. ADVISORY TECHNICAL WRITER / SENIOR DEVELOPMENT ENGINEER - INFORMATION DEVELOPMENT IBM 08/1998 – 07/2005 Wrote online and hard copy documentation for IBM's Tivoli software solutions. Wrote hard copy documentation and Eclipse-based online help for an internal development tool kit. Led teams of three to five writers.

• Tested and evaluated new writing tools and procedures.

• Created templates to provide task rather than feature oriented documentation that were adopted as a departmental standard.

• Worked with a company-wide team to develop solutions for single sourcing and information sharing.

• Worked as part of the editing council to update and develop the IBM style guide. E DUCATION

Bachelor of Arts, English, UNIVERSITY OF ILLINOIS, URBANA/CHAMPAIGN

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