Professional Receptionist and Administrative Coordinator
Resume:
Zina King
Frederica, DE *****
Accurate - Dependable - Professional
Over 24 years of receptionist and customer service experience
Highly organized and efficient
Ability to make independent decisions within lines of authority
Computer experience in Microsoft: Outlook, Excel, Word
Key Skills
Front desk Management
Customer Service Excellence
Multi-line Phone System
Data Entry and Record Keeping
Microsoft Office (Outlook, Word, Excel)
Office Supplies Management
Employment History:
Catholic Charities Dover DE
Secretary I /Receptionist 11/2017-07/2022
Administrative Coordinator 08/2022-Present
Greet and assist clients daily with friendly and professional demeanor and direct
them to the appropriate program
Answer multi-line phone, screen and forward calls to the appropriate department
Maintain clean, organized front desk and lobby area
Maintain visitor logs and issue temporary passes
Support administrative departments with data entry, filing and preparing documents
Make copies, email, fax and scan forms and letters for and from clients and coworkers
Maintain copiers and order toner
Sort and distribute USPS and state mail for entire building
Problem-solve and trouble shoot vendor services such as phones and janitorial services
Responsible for ordering office and janitorial supplies as needed within budgetary restraints
Code company bills for payment
Oversee the allocation, distribution and reconciliation of petty cash
Prepare and make daily bank deposits
Pull, log, file and archive clients’ files
Schedule appointments for Basic Needs and Counselors
Maintain logs for Basic Needs, bank deposits, reminder audits
Accept payments for Counselors and Immigration
Regularly assist the LIHEAP program by assisting, directing and responding to questions from incoming clients
Accept and process donations to Catholic Charities from the public
State of Delaware Milford DE
Operational Support Specialist 10/2013-11/2017
Answer multi-line phone and take messages or direct calls to the appropriate individual
Greet clients and direct them to the appropriate program
Sort and distribute USPS and state mail for entire building
Mail letters to clients and process certified mail
Pull, log, file and archive charts as needed for probation officers
Make copies, email, fax and scan as needed, of forms and letters for and from clients and workers
Maintain logs of timekeeping of attendance and leave balances and sick leave
Provide probation officers and supervisors with copies of leave balances quarterly
Responsible for monitoring and ordering supplies on an electronic requisition as needed
Maintain office machines and equipment
Contact building maintenance person for repairs or problems
Assist Division of Prevention and Behavioral Health when their administrative person is absent
Assist other workers as needed in various capacities
Enter court orders into Family and Children Tracking System (FACTS)
Peebles Milford DE
Customer Service 07/2009-Present
Responsible for opening and closing the store
Train new employees on cash registers, policies and procedures
Prepare daily bank deposits
Review and compose store related emails and convey pertinent information to staff
Count store safe daily for accuracy
Operate computerized cash register system
Process and ticket merchandise
Answer multi-line phone
Organize and maintain various areas of the sales floor
Value City Dover DE
Cash Office and General Office Support 09/1989-02/2007& 09/2007-12/2008
Prepared weekly payroll, calculated final payment
Processed company related bills, which included online reconciliation
Processed accounts receivable and accounts payable store bills
Maintained accurate petty cash and safe fund
Cashed hourly paychecks
Processed register bags for financial accuracy & Prepared daily deposits
Prepared the daily agenda for the frontline register staff (breaks, lunches, and alternate cashiers)
Human Resources Clerk
Scheduled interviews
Processed new hire paperwork
Assisted in training new hires
Created, updated and maintained personnel files
Education/Training
POLYTECH Woodside, DE
Graduate Office Assistant Program (certified) 09/2008-06/2009
Lake Forest High School Felton, DE
High School Diploma
References: Available upon request
Contact this candidate