Customer Service & Guest Services Professional

Aliza Williamson

Oakland, CA ***** +1-341-***-**** *********@*****.***

Professional summary

Dependable professional with over 6 years of experience across customer service, retail, and administrative roles, including airline, pharmacy, and call center environments. Skilled in client interaction, multitasking, and problem-solving, with proven ability to manage sensitive information and support team operations. Strong communicator adept at delivering excellent service in fast-paced settings. Willing to relocate to: Hayward, CA - San Leandro, CA - San Leandro, CA - Alameda County, CA - San Lorenzo, CA Authorized to work in the US for any employer

Work experience

Guest Service Agent

Alliance Ground International Oakland, CA

September 2023 to January 2025

• Checked in passengers for Spirit Airlines, verifying IDs and processing baggage efficiently

• Made clear announcements on PA system for boarding times and flight updates

• Printed and reviewed paperwork to ensure accuracy before flights

• Assisted passengers with questions and provided excellent customer service

• Maintained organized work area and followed all airline procedures

• Supported team members during busy boarding periods

• Handled sensitive information with attention to detail

• Demonstrated strong time management by meeting tight boarding schedules Cashier/Customer Service

Macy's San Leandro, CA

April 2023 to July 2023

• Assisted customers in the women’s and men’s departments with purchases and product questions, enhancing shopping experience

• Processed customer pickups and handled pricing tasks accurately, reducing transaction errors

• Closed registers, prepared deposit bags, and ensured cash handling procedures were followed, maintaining financial accuracy

• Maintained clean and organized fitting rooms at closing, improving store presentation

• Supported team members in multiple departments as needed, increasing overall store efficiency Call Center Customer Service Representative

California Pet Pharmacy Hayward, CA

April 2023 to June 2023

• Answered calls from pet owners and veterinarians regarding prescriptions and medication orders, resolving inquiries efficiently

• Contacted veterinary hospitals to request and confirm prescriptions, expediting order processing

• Communicated with on-site pharmacists to approve and process orders, ensuring timely fulfillment

• Followed up with veterinarians to ensure timely prescription requests, reducing order delays

• Provided clear information to customers about medication requirements, increasing customer understanding and satisfaction

Team Member

Jack in the Box Hayward, CA

March 2023 to April 2023

• Operated cash register and processed customer orders accurately, ensuring efficient service

• Prepared food items and assembled orders for dine-in and drive-thru customers, maintaining quality standards

• Learned multiple roles quickly, including fries, tacos, and drive-thru, increasing team flexibility

• Accepted additional hours and responsibilities by moving to swing shift, supporting staffing needs AT&T First Net Customer Service Agent

Startek Mansfield, OH

May 2022 to February 2023

• Provided phone support for First Net customers, including emergency responders and healthcare workers, ensuring critical connectivity

• Assisted customers with technical issues and device connectivity, resolving problems efficiently

• Ensured reliable service during emergencies for essential personnel, supporting public safety operations

• Handled sensitive information and maintained confidentiality, protecting customer data In Home Caregiver

Elmcroft Eclipse Senior Living Ontario, OH

April 2020 to December 2021

• Monitored and assisted senior residents with daily living activities, enhancing quality of care

• Checked vitals for diabetic clients and responded to pager alerts, ensuring timely medical attention

• Helped with bathing, feeding, and mobility using hoyer lift and gait belt, improving resident safety

• Completed laundry and maintained clean living spaces for residents, supporting a healthy environment Cashier/Customer Service

Rite Aid Oakland, CA

March 2015 to March 2016

• Operated cash register and processed sales transactions, ensuring accuracy and efficiency

• Assisted with merchandising and stocking shelves throughout the store, maintaining product availability

• Supported pharmacy staff by checking out prescriptions and updating customer accounts, improving workflow

• Closed registers and followed store closing procedures, ensuring compliance and security Merchandiser

Acosta Florida City, FL

February 2015 to March 2016

• Stocked shelves and arranged displays at Rite Aid, Target, Walmart, Costco, and Safeway, enhancing product visibility

• Maintained battery and electronics sections, including labeling and signage, ensuring accurate inventory presentation

• Worked part-time hours and supported multiple store locations, increasing merchandising coverage Education

High school diploma

San Leandro High School San Leandro, CA

August 1999 to June 2003

Veterinary Technology (Some college)

Carrington College California-San Leandro San Leandro, CA Skills

Restaurant Experience Customer support experience within finance industry Computer skills Micros POS Electronics sales Customer support specialist experience Home & community care Toast POS Client rapport building Refund processing Cash register operations Payment reconciliation Legal document sorting and filing Working with people with developmental disabilities Flight check-in procedures Experience with children Filing Inventory management Phone Etiquette Conflict resolution in crisis intervention Providing product information POS Managing teams in a customer support role - Largest customer support team managed (1-5 team members) Ability to follow instructions QuickBooks Phone inquiries Telecommunication Customer data entry English Intake Microsoft Office Balancing cash drawers Client services Customer relationship management Phone answering Animal restraint Assisting with ADLs Client Interaction & Communication Interpersonal skills Product demos Employee orientation Multi-line phone systems Customer service Customer inquiry handling Phone customer support Office (as sales environment) Resident observation in shelters and recovery homes Managing customer accounts Technical support Mobile devices Administrative Experience Retail pharmacy experience Computer operation Experience with individuals with cognitive disabilities Security checks in shelters and recovery homes HIPAA In-person customer service Front Desk First aid Microsoft Word Microsoft Outlook Order processing Serving Experience Working with people with disabilities Analysis skills Phone call management Pet care Training & development Live chat Hospitality Tax experience Order inquiry handling Cash Handling & Register Operations Time management Upselling Residential shelter experience Cross-selling Communication skills Merchandising Retail sales transactions Technical Proficiency Phone communication Rail customer service Sales Payment card processing Data Entry Stocking Grocery store Guest Relations Experience Outdoor work Productivity software Individual consumer customer service Customer complaint resolution Improving customer support response time - Customer support response time improved (11-20%) Special order processing Technical support representative experience Monitoring residents Incident Reporting Customer returns handling Attention to detail Making change Calendar management PA system operation Store opening procedures Printing Ceridian Sales management Computer literacy Animal handling Dementia care Retail security monitoring Customer communication Host/Hostess Convenience store experience Employment & labor law CRM software Microsoft Powerpoint Billing issue inquiries Typing Handling customer exchanges Teaching Marketing

Experience with individuals with mental health conditions iOS Improve communication (sales) Grammar Experience Windows Google Workspace

Customer support - Customer support experience (6-10 years) Email customer support Retail math Promoting products Alzheimer's care Guest Services Food Preparation Financial services Event customer service Court record maintenance Content management systems Cash Handling Customer support experience within e-commerce industry Client interaction via phone calls Logistics customer service Warehouse management system Store closing procedures Prescription order processing Baggage handling Office Management Detecting counterfeit currency POS systems CPR Valet parking What language do you prefer to speak? First Name Payment verification Patient care Cash handling machinery Retail price checking Customer information system software Client services experience within retail industry Cash register Square (POS) Patient personal care assistance Organizational Skills Safe environment creation Working with seniors Appointment scheduling Technology sales Management Kennel experience Microsoft Excel Greeting customers Call center agent experience Google Drive Phone reception Social media management PayPal Zettle Clothing store experience Depositing cash HTML5 Customer issue escalation Banking Numeracy Data Entry & Filing Merchandising display arrangement Retail sales - Retail sales experience (6-10 years) Interviewing Math Retail shipping operations Customer support experience within education industry Wireless sales Google Sheets Conflict management Quality data entry ADP Animal care Resident's rights Business development Sales strategy

Awards

attendance award

April 2004

I worked for SEARS Outlet in San Leandro, California Certifications and licenses

Driver's License

Additional information

I was a GNC manager in 2006 hiring representatives and training them how to sell vitamins etc.

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