Retail Operations & Team Leadership

DARRELL THOMAS

Houston, TX • 832-***-**** • ********.**@*****.***

PROFESSIONAL SUMMARY

Dependable and results-focused retail and operations professional with 4+ years of leadership experience as a Retail Team Lead at Goodwill Industries, overseeing daily store operations, cash handling, customer service, employee scheduling, opening and closing procedures, and bank drops. Additional experience in home healthcare, warehouse operations, delivery, forklift operation, sales, and cash register management. Known for strong customer service, accountability, organization, and keeping fast-paced operations running smoothly.

PROFESSIONAL EXPERIENCE

Goodwill Industries Retail Team Lead 03/2022 – 07/2026

• Led daily retail operations, including store opening and closing procedures and ensuring operational readiness.

• Oversaw cash wrap operations, cash handling, register procedures, and end-of-day reconciliation responsibilities.

• Supervised cashiers and supported team performance, workflow, scheduling, and day-to-day staffing needs.

• Coordinated with dock workers and supported the flow of merchandise and back-of-house operations.

• Scheduled and coordinated bank drops in accordance with established cash-handling procedures.

• Addressed customer questions, concerns, and service needs while maintaining a professional and customer-focused environment.

• Supported team members with daily priorities, problem-solving, and maintaining efficient store operations. Home Healthcare Healthcare Aide 01/2006 – 10/2022

• Provided dependable in-home support and daily assistance to elderly clients.

• Assisted with transportation to medical appointments, shopping, and other essential activities.

• Prepared meals, assisted with personal care and showering, and helped maintain a safe and clean environment.

• Provided reminders and support with medications and helped clients stay organized with household responsibilities and bill payments.

• Built professional, respectful relationships with clients while maintaining reliability, patience, and attention to individual needs. Daiquiri Island To Go Sales / Mixologist 03/2021 – 08/2022

• Provided customer service and prepared beverage orders in a fast-paced retail environment.

• Operated the cash register and handled customer transactions accurately.

• Managed cash, maintained cleanliness, and supported daily store operations.

• Assisted with opening and closing procedures and helped maintain an organized customer-facing environment. Danish Inspiration Warehouse Worker / Delivery Driver 03/2016 – 10/2017

• Loaded and unloaded trucks and assisted with delivery operations.

• Operated forklifts and supported warehouse material-handling activities.

• Drove delivery vehicles and assisted with the safe and efficient movement of merchandise. CORE SKILLS

• Retail Operations • Team Leadership • Cash Handling

• Cash Register / POS • Customer Service • Employee Scheduling

• Opening & Closing Operations • Bank Deposits / Drops • Warehouse Operations

• Forklift Operation • Delivery & Logistics • Merchandise Handling

• Problem Solving • Communication • Organization

EDUCATION

Westbury High School High School 2002

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