Manual QA Analyst for Medicaid Systems

LEROY BURGESS

Quality Assurance Analyst Manual, Functional & Regression Testing Requirements Traceability **************@*****.*** linkedin.com/in/leroyburgess Columbia, SC (SC resident) SUMMARY

QA Analyst with hands-on manual testing experience on a live web and mobile platform, plus nine years in a regulated SC state agency where following policy and audit-ready documentation were the job. I turn business requirements, user stories, and written rules into clear test cases and scenarios, run functional, regression, smoke, usability, and boundary testing, and write defects that developers can reproduce on the first try. I work in Jira, TestRail, and Azure DevOps on Agile/Scrum teams, live in Columbia, and want to put my public-sector background to work on SCDHHS's Medicaid/MMIS modernization.

CORE QUALIFICATIONS

• Requirements to test cases: Translate functional, technical, business, and policy requirements into test cases and scenarios

• Manual testing techniques: Functional, regression, smoke, usability, boundary value, exploratory, and UAT support

• Traceability: Link test cases to requirements and user stories and help maintain traceability matrices

• Defect management & reporting: Log defects, join defect triage, retest fixes, and document test results and QA status KEY ACHIEVEMENTS

• Executed and reviewed 500+ test cases per month at 98% accuracy, with test results documented consistently for every release

• Cut defect resolution time by 40% by writing defect reports with clear steps, evidence, and expected vs. actual results

• Reduced regression bugs by 35% by focusing regression coverage on the highest-risk areas of each release EXPERIENCE

Quality Assurance Tester (Freelance) 09/2026 – Present Tester Work, Remote

• Translate client requirements, test plans, and testing guidelines into test scenarios, then execute manual functional test cases on web and mobile applications for global crowdtesting projects

• Perform cross-browser, cross-device, and usability testing with positive, negative, and boundary inputs to catch inconsistencies before release

• Document defects with reproduction steps, expected vs. actual results, and severity ratings; submit test results and bug reports for client triage and approval

• Meet tight test-cycle deadlines across concurrent projects while keeping QA documentation accurate and consistent with each client's standards

Software QA Engineer 10/2025 – 10/2026

Reelly (Remote Real Estate Platform), Columbia, SC

• Translated business requirements and user stories into functional test cases, including positive, negative, and boundary conditions

• Ran smoke testing on each new build, then functional, regression, and usability testing on web and mobile features before release

• Logged defects in Jira with severity, priority, steps to reproduce, and screenshots; took part in defect triage, retested fixes, and confirmed resolution

• Maintained TestRail test cases linked to user stories to keep requirements-to-test-case traceability current

• Verified data with basic SQL; reported test results and QA status in daily Agile/Scrum meetings and supported UAT each sprint Field Operations Quality Analyst 08/2024 – 09/2025 Frito-Lay, Columbia, SC

• Validated data in large enterprise CRM and order management systems against business rules and documented errors for follow-up

• Followed standard QA procedures and checklists to keep quality control consistent; used Salesforce to support HR record-keeping Supply Specialist II 01/2015 – 08/2024

South Carolina Department of Juvenile Justice, Columbia, SC

• Interpreted and applied state policy, regulations, and SOPs in a regulated public agency; kept documentation audit-ready

• Traced discrepancies to root cause and coordinated with procurement, facilities, and admin teams to resolve them and prevent repeats Customer Service Representative 08/2023 – 12/2024

TDB Communication

• Scheduled appointments and follow-ups for Veterans across a high volume of daily calls with accurate record-keeping SKILLS & TOOLS

• Testing: Test Case Design, Test Scenarios, Functional, Regression, Smoke, Usability, Boundary Value, Cross-Browser, Exploratory, UAT, Defect Triage, Traceability Matrix (RTM)

• Tools: Jira, TestRail, Azure DevOps, Confluence, Salesforce, Postman, Chrome DevTools, Basic SQL, Microsoft Word & Excel

• Methods: SDLC/STLC, Agile/Scrum, Waterfall concepts, Policy & SOP Interpretation, Root Cause Analysis CERTIFICATIONS & EDUCATION

Software QA Engineering Certificate — Careerist (11/2025) Associate of Applied Science — Georgia Military College

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