Senior DevOps & Cloud Platform Engineer

SHOHAN KONCHADA

Senior Software Engineer DevOps Engineer Cloud Engineer Platform Engineer

+91-700******* ********.******@*****.*** linkedin.com/in/shohankonchada github.com/shohankonchada Bengaluru, India Open to Relocate Remote Ok SUMMARY

Experienced Software Engineer with 6+ years of experience in building, automating, and operating cloud infrastructure at scale for a global financial enterprise. Deep expertise in AWS, Kubernetes, Terraform, IAC, Python, automation, and production observability – Delivered enterprise-grade Grafana observability that cut MTTD by 38%, and built Python automation that saved 300+engineering hours annually. Independently exploring Gen-AI- powered automation, including building an AI travel-planning agent with Google’s Agent Development Kit(ADK), and currently expanding into Google Cloud Platform (GCP) Fundamentals. Open to Senior Software Engineer, DevOps Engineer, Platform Engineer, and Cloud Engineer roles globally – Open to relocation outside India, remote work, or opportunities within India. EXPERIENCE

Experienced Software Engineer - Site Reliability

Engineer(SRE)

JPMorgan Chase - Public Cloud SRE

09/2023 - Present Bengaluru, India

• Consolidated Grafana observability by linking Splunk data sources across 10+ AWS services and standardizing alerting, reducing MTTD by 38%.

• Designed and deployed 15+ Terraform modules via CI/CD to standardize deployments and eliminate manual work; designed a Prometheus SLO/SLI framework with error budgets, multi-tier alerts, and Swagger API scraping for 100% service-status coverage.

• Cut production incidents by 60% and strengthened pipeline stability via CloudFormation remediation and RCA; evaluated root-cause patterns across 40+ automated AWS environments, reducing provisioning time by 50%.

• Developed Python (boto3) automation for cloud resource lifecycle management — health checks, maintenance, and Terraform-tagged orphaned resource cleanup — saving 312+ hours annually and cutting cloud spend by 60%.

• Remodeled infrastructure dependencies to boost Python and Terraform development by 40%. Illustrated time-to-initial-commit with GitHub Copilot and internal LLM tools.

• Led cross-functional incident response for P3-P5 escalations; reasoned through complex failure scenarios and trained junior SREs on RCA, Terraform, and escalation workflows, contributing to 70% SLA compliance.

• Implemented AWS CloudWatch and CloudTrail, improving monitoring coverage by 80% across production infrastructure.

• Reviewed multiple Terraform PRs, establishing peer reviews that decreased first-draft defects by 50%.

• Expanding cloud expertise into GCP to build multi-cloud proficiency alongside AWS workloads (in progress).

KEY ACHIEVEMENTS

SLO/SLI Framework Success

Implemented SLO/SLI monitoring with

comprehensive error budgets, cutting

customer-reported incidents by 30%

Enhancing Observability

Reduced Mean Time to Detect (MTTD) by

38% with standardized Grafana dashboards

across 10+ AWS services

Efficiency Through Automation

Saved 300+ engineering hours annually with

Python/boto3 automation scripts

Pipeline Reliability

Diagnosed and resolved recurring CI/CD and

release-pipeline failures, improving

deployment stability

SKILLS

Programming Languages

Python, SQL

Cloud & IaC

AWS, EC2, ECS, EKS, Lambda, S3, IAM,

CloudWatch, VPC, Route53, CloudTrail,

Terraform, CloudFormation, Google Cloud

Platform (GCP) fundamentals

Containers & Orchestration

Kubernetes

CI/CD & Automation

Jenkins Pipeline, GitHub, boto3, CI/CD

Observability & Monitoring

Grafana, Splunk, SLO/SLI, Error Budgets

OS & Version Control

JIRA, Confluence

AI / GenAI

Google ADK, GitHub Copilot, LLM Integration,

MCP, Gen AI, Agentic AI

CERTIFICATIONS

AWS Certified Cloud Practitioner

SRE Fundamentals Certified Badge

JPMorgan Chase

EXPERIENCE

Software Engineer - VSI Application Support &

Deployment

JPMorgan Chase - Global Payments Data Services (GPDS) 08/2020 - 08/2023 Bengaluru, India

• Lowered VSI application downtime by 60% by managing Jenkins and GitHub Actions pipelines, resolving critical failures, and maintaining Git- based version control workflows

• Operated Kubernetes, Kafka, Oracle, and Elasticsearch services on Linux, ensuring 100% uptime for global payments data

• Diagnosed and eliminated recurring critical incidents, reducing failure rates by 40% through log analysis

• Improved system monitoring for Kubernetes and Kafka clusters, decreasing MTTD by 80%; remodelled dashboard layouts and generated automated health-check reports for stakeholders

• Reviewed and created deployment runbooks for Jenkins and GitHub Actions pipelines, reducing downtime by 60% and strengthening release stability

• Onboarded new team members and trained them on Kubernetes, Kafka, and incident-response workflows; modelled escalation workflows and updated internal documentation to speed ramp-up time Software Engineer Trainee - Client: JPMorgan Chase Pride Global

12/2019 - 07/2020 Bengaluru, India

• Completed a 13-week technical bootcamp led by JPMorgan Chase, specializing in Java and SQL.

• Improved student learning by 80% by developing projects that enhance software engineering application.

• Enhanced coding skills through practical applications and collaborative learning.

• Gained experience in database management and back-end development techniques.

EDUCATION

B.Tech, Computer Science & Engineering

NIST University

08/2014 - 04/2018 Berhampur, Odisha

PROJECTS

Travel Agent - Google ADK & MCP

github.com/shohankonchada

Built an AI-powered travel-planning agent using Google's Agent Development Kit (ADK) With MCP-connected tools; working demo published on GitHub CUSTOM

Accessibility & Communication

Hard of Hearing (90% loss). Communicates fluently in written and spoken English with hearing aids; proficient at lip-reading. Video calls, Microsoft Teams chat, WhatsApp, and email all work well. No sign- language interpreter or additional physical accommodation required INDUSTRY EXPERTISE

Leadership, Stakeholder Management & Cross-functional Collaboration, Mentorship & Disability Inclusion Advocacy, Volunteer & Community Engagement, Project Coordination

TRAINING / COURSES

Databricks Generative AI Fundamentals

Google AI Essentials

Coursera / Google

Generative AI

UpGrad x Microsoft

GenAI Mastermind 3-Day Program

OutSkill

STRENGTHS

Teamwork

Collaborated across teams on P3-P5

incidents and mentored junior SREs on RCA

and Terraform practices, helping the team

reach 70% SLA compliance

Problem-Solving

Assessed recurring incident root causes and

introduced an SLO/SLI framework that cut

customer-reported incidents by 30%

Communication

Assessed alerting gaps across 10+ AWS

services and influenced standardized

practices, keeping teams aligned quickly

during incidents

Time Management

Built automation workflows that saved 312+

engineering hours annually, freeing the team

to focus on higher-value platform work

Quick Learner

Quickly learn and apply GenAI, Agentic AI,

MCP, and cloud automation while

continuously adapting to emerging

technologies.

Ownerships

Took end-to-end ownership of automation,

reliability, and incident initiatives, driving

improvements from problem identification to

successful implementation.

LANGUAGES

English Proficient

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