Office Manager Scheduling & Inventory Management
Resume:
HEATHER PERMENTER-PACE
OFFICE MANAGER SCHEDULING
INVENTORY MANAGEMENT CUSTOMER
RELATIONS CLAIMS PROCESSING
EXPERIENCE
Miracle Ear St. Petersburg, FL
Office Manager 2023
Handles scheduling appointments with customers
Verifies insurance and processes claims
Monitors monthly inventory and orders office and sales supplies Participates in marketing to customers
Processes credit cards and checks for payments
Processes credit checks with finance companies for customer financing Gulf Marine Repair Tampa
Receptionist 2020 - 2022
Started as a receptionist that handled all correspondence and phone call routing
Handled accounting duties such as timekeeping and other reports for the accounting department
Moved to the Production Assistant position and was the office manager in support of the Production Superintendents
Created all reports for all repair vessels of all inspections completed and produced professional booklets and electronic copies for the clients These reports involve contacting and working with the U.S. Coast Guard and American Bureau of Shipping (ABS) personnel
Ordered supplies and managed all aspects of maintaining the office needs of the building and for the superintendents
Wexford Health Sources Alabama
Administrative Assistant 2018
Ordered and distributed medical/office supplies throughout the facility Maintained records for reporting statistical data regarding day-to-day operations
Performed receptionist duties and responded to questions and requests for information
Drafted and sent correspondence both electronic and written CONTACTS
*******.*****@***.***
LinkedIn/Portfolio
Land O’ Lakes,FL
SUMMARY
Motivated office management
professional with a strong background in
customer service, scheduling, and
inventory management, enthusiasm is
held for contributing to a mission that
prioritizes quality and care. Experience
includes effective communication with
clients and regulatory agencies, alongside
a proven track record of optimizing office
operations. A commitment to supporting
organizational goals through efficient
administrative practices and a proactive
approach ensures a positive environment
and enhanced customer interactions.
KEY ACHIEVEMENTS
Enhanced Scheduling Efficiency
Improved customer appointment
scheduling by 30%, enhancing
overall customer satisfaction.
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EXPERIENCE
Marway Transport Lutz, FL
Administrator 2015 - 2018
Recorded delivery information using Peoplenet and Qualcomm Created and submitted delivery and DOT logs
Contacted customers prior to delivery to confirm and coordinate delivery times
Asset Living Tampa, FL
Leasing Consultant 08/2023 - Present
Responsible for all aspects of leasing, marketing, and maintaining positive resident relations of a property.
Property Leasing and Administration
Regular/daily onsite attendance is required
Effectively show, lease, and move in prospective residents; greet, qualify, tour the community, and sign a lease.
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow-up needed.
Completes all leasing paperwork needed before move-in Assisting with lease audits, walking units, and turn process Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals. Perform various administrative tasks as needed
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Highlight your accomplishments, using numbers if possible. EDUCATION
Hillsborough High School Tampa, United States
Diploma 01/1993 - 06/1996
SKILLS
Office Managemen Supply Chain and Resource Management Report Development Detail Oriented Physical Billing Filing and Data Archiving
KEY ACHIEVEMENTS
Supply Order Accuracy
Increased office supply order
accuracy by 40% through inventory
monitoring.
Claims Processing Efficiency
Reduced claim processing time by
25%, speeding up reimbursements.
Report Coordination Success
Coordinated 50+ reports with US
Coast Guard, ensuring compliance.
Your Achievement
Describe what you did and the
impact it had.
LANGUAGES
ENGLISH Advanced
COURSES
Course Title
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