Aerospace Production Planning & Customer Service
Resume:
Joshua Pezzino
Lynn, MA *****
****.*********@*****.***
Professional Summary
Experienced, outgoing professional dedicated to organizational efficiency and customer satisfaction offering:
* Twenty plus years of unwavering commitment to excellence in customer service with the ability to build customer loyalty and secure lasting relationships
* Five plus years experience in all aspects of production planning and management for Aerospace division of leading Fortune 500 Corporation
* Excellent leadership, listening, organizational and problem solving skills
* Strength in one-on-one and group relationship management in busy and often complex environments
* Outstanding attention to detail, documentation and deadlines and its impact on team productivity, product planning and customer fulfillment
#readytowork
Willing to relocate to: Wilmington, MA - Lynn, MA
Work Experience
Self Employed
Self Employed
September 2018 to Present
Vinyl Graphics Installer
Shipping & Receiving Coordinator
HANSEN AEROSPACE LABORATORY-Danvers, MA
April 2008 to January 2018
Supervised all shipping and receiving of engines and parts for leading firm specializing in non-destructive testing of aircraft engines. Orchestrated and coordinated all activities in busy warehouse and loading dock. Managed schedules for deliveries and worked with receivers to coordinate timely flow of product, materials and parts in and out of shop.
Bar Manager
CAFFÉ ITALIA TRATTORIA AND BAR-Marblehead, MA
April 2005 to June 2009
Responsible for overall management and service of busy 70-seat bar and adjacent restaurant. Played key role in representation and sustainability of restaurant brand. Acted as direct liaison between patrons and restaurant management for input and feedback, which secured repeat business and drove new business through word-of-mouth. As primary customer contact, built loyal customer base in highly competitive Marblehead restaurant market. Tracked inventory and coordinated all orders with all beverage vendors. Managed team of two bartenders and two bar backs.
Property Assessor
CITY OF BEVERLY-Beverly, MA
March 2006 to July 2006
Worked as a contractor for the City Assessor. Responsible for in-person site and property inspections, structural analysis, and overall property report updates to ensure the accurate assignment of property value to property owners in the City of Beverly, MA. Customer Sales Representative
DIRECT MARKETING CONCEPTS-Beverly, MA
October 2004 to April 2005
Marketed and sold to key demographics broad brand line of Direct Marketing Concepts' natural health and vitamin supplement products.
Property Assessor
PATRIOT PROPERTIES, INC-Lynn, MA
April 2004 to October 2004
Collected necessary information on properties for assessment by local municipalities. Compiled data and submitted reports based on in-person site visits; zoning and usage; land size; building age; and exterior features. provided photographs sketches when necessary. Production Planner
WALBAR METALS, INC
September 2001 to February 2003
Acted as primary liaison between customer service and production. Established priorities for specific customer orders. Tracked progress of work orders to assure timeliness of customer delivery and distributed work orders to manufacturing department thereby expediting production. Maintained inventory-tracking system. Participated in daily meeting of production operation. Oversaw maintenance of Heat Treat Schedule assuring optimized furnace utilization. Distributed work orders to manufacturing department thereby expediting production.
WALBAR METALS, INC-Peabody, MA
1997 to 2003
Customer Service Representative - International
WALBAR METALS, INC
January 2001 to September 2001
Responded to customer requests and assisted with all order status verification and delivery expectations. Provided accurate status reports to all customers by developing and maintaining customer database. Established detailed customer communication records, represented customers, and customer concerns in production meetings. Proficient knowledge of Vane Segment Cell and SyQuest Processing Systems, which resulted in effective customer solutions. Reduced scrap waste by mastering company routable pool.
Production Planner
WALBAR METALS, INC
March 1999 to January 2001
Assisted customer service with parts tracking, shipping forecasts and reporting to meet customer delivery requirements. Scheduled and coordinated flow of parts within and between departments to expedite production. Educated production, quality control and engineering with use of the control system. Maintained control board for Vane Segment production. Oversaw inventory of supplies for Vane Segment Cell. Established cell documentation including the generation of recycle cards, certificates of conformance and 8130's.
Heat Treat Assistant
WALBAR METALS, INC
August 1997 to September 1999
Marked all incoming parts with part and serial numbers. Maintained necessary logbook with serial numbers of marked parts. Assisted with operating Braze Furnaces Heat Treat Operator
WALBAR METALS, INC
September 1998 to March 1999
Responsible for daily operation of Braze Furnaces and accurately handled all parts in and out of the furnaces. Maintained appropriate parts records.
Education
Business Track (Associate's Degree)
North Shore Community College-Lynn, MA
September 2002 to June 2003
Lynn English High School-Lynn, MA
June 1997
Skills
Non-destructive Testing Microsoft Office Manufacturing Word Dsqr Microsoft Excel Basic math Production Management Supply Chain Excel Jd edwards Microsoft Outlook Ms word Restaurant Management Customer Relationship Management Problem solving Computer literacy Production Planning Certifications and Licenses
Bartender License
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