IT Support & Windows/Intune Administrator

William Zdanowski

Cliffside Park, NJ *****

Cliffside Park, NJ 07010 • 201-***-**** • ****@*********.***

Professional Summary

** ***** ** ********** *********, designing, and maintaining IT environments.

Experience troubleshooting Active Directory, TCP/IP networks. Support windows PC and Mac applications/operating systems.

Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.

Strong knowledge and experience with computer/server hardware and software troubleshooting & Testing.

Experience with Help Desk issue tracking systems for assignment, delegation, and/or resolution of end-user issues.

Experience using Hyper-V, VMware or another virtualization technology

Live streaming video YouTube, Facebook social media

Ability to maintain professional communication skills.

Ability to multi-task, work under pressure, and handle interruptions.

Self-motivated

Experience using Microsoft SCCM and did online training for Autopilot and Intune on setting up and deploying with Windows 11 and MS office 365. Training on troubleshooting Autopilot providing errors and Intune sync issues, ensuring consistent device management and policy compliance, to configure and deploy Windows 11 devices using Autopilot for seamless, zero-touch provisioning across enterprise environments.

Skills:

Microsoft windows various versions 10, 11 install and upgrade, Microsoft SCCM, Microsoft Auto Pilot Intune, laptops, desktop imaging and Configuring computer. Mac Ventura, Monterey, and Sonoma/ IPhone, IPad support experience.

Change hard drive, memory and battery support.

Microsoft various versions of server. Active directory

Microsoft Exchange and outlook / OWA, Microsoft Office 365, Google suite and email

Troubleshoot software and hardware issues on laptops, desktops, tablets, printers and/or smartphones.

Vendors tech support, remote desktop support, VNC/Fast Support

Application support, Software diagnosis

Skilled in TCP/IP and WAN

Working knowledge of TCP/IP, DNS, DHCP, VPN

Active Directory, LDAP, backup

Knowledge of CAT 5, CAT 6, single and multi-mode fiber cabling, Terminate and punch down network cables

Proven skills in PC repair, troubleshooting, deployment.

Software vendor knowledge Sonic WALL firewall, SonicWALL email security

Hardware, Tech support, Desktops, Desktop support

Extremely organized, Hardware evaluation,

Email, Verbal communication skills

Strong verbal communication

Work History

Self employed contract work, Small Business 25 users remote support work.

December 2023 to present

Microsoft imaging and upgrade and patch management. Upgrade computers RAM and hard drive, Laptops, server, Active directory, firewalls and network design. Backup and restore design. Microsoft Office 365 upgrade and support. Advise on sales and service support. VPN for remote workers. Mobile Device Support (Windows, IOS, Android). Desktop support for company employees, Windows and MAC Break and fix repair, upgrades.

Contract worker for American Info Systems working at Crestron 6 Volvo Drive, Rockliegh NJ

March 2020 to July 2022

Microsoft windows 11, install and upgrade.

Desktop support for company employees, Dell break and fix repair, Imaging and upgrade and patch management. Upgrade computers RAM and hard drive, Microsoft SCCM and Acronis true image to image computers, Service Now ticketing, Microsoft Office 365 and Microsoft Teams, Microsoft MFA support, Sophos security. Bomgard Beyond remote support and other remote desktop applications, Microsoft server active directory, remote deploy applications via active directory, Druva backup and restore. Dell laptop/desktop break/fix troubleshooting.

Skills, Windows and Mac support experience, Dell break fix, support. Microsoft Office 365 Outlook and Microsoft Teams install and support and repair. Network DHCP and static TCP/IP support and trouble shooting.

Fort Lee Police Department, Borough of Fort Lee NJ – Fort Lee, NJ 09/1990 to 03/2019

Computer IT Technician

Lead project server and pc computer and software refresh. Prepare quotes for purchase.

Configured hardware, devices and software to set up network stations for employees.

Break down and evaluated user problems using test scripts, personal expertise and probing questions.

Helped streamline repair processes and update procedures for support action consistency.

Removed and replaced malfunctioning computer parts to correct hardware problems.

Patched software and installed new versions to eliminate security problems and protect data.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Executed various techniques, including [Technique][Technique] to maintain servers and systems on keeping networks fully operational during peak periods.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Removed malware, ransomware and other threats from laptops and desktop systems.

Uploaded new software, rolled out updates and applied patches to servers upon release to threats from penetrating networks.

Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.

Engaged end users and answered questions via email, phone, website live chat and in forums.

Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Skills, Windows and Mac support, Dell/Panasonic/HP break fix, support and repair.

Education

High School Diploma: 1984

Cliffside Park High School - Cliffside Park, NJ

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