Electronics Systems Specialist and Technical Writer

Classified as Internal

JAMAICA TOWNSEND

*** *** ***** ***********, ** 37172 615-***-**** ***************@*****.*** SKILLS

Technical Writing

Electronics Systems Specialist

Excellent written and verbal communication skills, with an eye for detail Discrepancy Research

Systems Verification/Software Validation

Problem Resolution and Customer Relations

Process Improvement/Continuous Improvement

Team Leadership

Technology proficiencies: Microsoft Office, SQL, COBOL, Excel, PowerPoint, Outlook, MS SharePoint, Lotus Notes 8.5, Team Center, FrontPage, HTML, Outlook, LabView, MCB, Smartbear Code Collaborator, SharePoint.

WORK EXPERIENCE

Electrolux Home Products 2022-2024

Electronics Systems Specialist

• Assisted with the development of electronic system requirements, based on product level requirements as defined by customer needs.

• Worked closely with electronics design engineers to support interpretation of technical specifications and for collaborative feedback so to ensure the needs of all customers are met.

• Supported cooking science and agency labs in development of cooking algorithm needs for the electronics controls and for creation of necessary lab development applications. Provided training and support of best practices of cooking cycle configuration development.

• Created and maintained software configuration files for various product applications. Classified as Internal

• Supported development of software validation test plans based directly on software technical specifications. Evaluated test plan process and created opportunities for improvements.

• Provided hands-on support for electronic control testing and product integration testing, involved with designing tests to address causes of failures.

• Supported the creation and ideation of developmental and diagnostic tools for the Systems Engineering department.

• Performed all functions as outlined by Engineering Management; participate in special function teams and support production as required.

• Maintained live Software Validation Manual

• Main point of contact for Issue evaluation for Software, test plans, hardware, etc.

• Maintain excellent rapport with internal customers

• Updated software for various controls in the labs

• Checked that all critical problems are resolved before the final release of software

• Adhered to testing methodologies, provide timely test, status, and bug/error reports Electrolux Home Products 2012-2022

Systems Verification/Software Validation Technician

• Ensured that software performs to expectation under all operating conditions in a deadline driven environment

• Added 50% more operational output, by assisting in the development of a training manual and help tools to increase employee efficiency and reduced reliance on tribal knowledge

• Performed periodic updates, incorporating technical changes, including hardware and software updates to training manual and help tools

• Adhered to testing methodologies, provide timely test, status, and bug/error reports

• Checked that all critical problems are resolved before the final release of software

• Advocated usability for ultimate end-users

• Maintain excellent rapport with internal customers

• Co-Author and maintained live user manual for lab technicians

• Updated software for various controls in the labs Classified as Internal

Electrolux Home Products

Technical Writer 2012-2012

• Authored and edited new and existing technical work instructions and test specifications to support software and hardware projects for the Research and Development labs within a 3-month contract period and hired full time within contracted date

• Performed periodic updates and incorporated technical changes, including hardware and software updates

• Reviewed and verified all changes for accuracy, technical content and format before publishing final versions. Delivered in electronic format

• Communicated closely with technicians and engineers to verify information, observed equipment performance and reviewed test methodologies

Continuous Improvement Facilitator 2016-Present

• Helped Electrolux team members discover the real root cause of problems using tools such as

“value stream mapping”, “5 why’s root cause analysis” and use “Humble Inquiry” techniques to gain trust and data analysis to help your team members understand what the true problems are

• Helped the organization identify and eliminate waste by removing Non-Value Adding Activities which results in improved standardized systems, productivity, efficiency, improved processes and cost savings.

• Won 3rd place in Continuous Improvement Awards

Mona Lisa’s Massage and Wellness Spa 2011- 2012

Receptionist

• Provided professional customer service to clients

• Processed emails and answered phones

• Answered customer inquiries and provided information about products and services

• Scheduled appointments and assisted with event planning

• Updated upcoming events and advertising on social media

• Processed payments.

• Data Entry

Classified as Internal

Communication Test Design, Inc 2006-2010

Material On Loan Manager and Customer Service Representative

• Provided professional customer service with strong in-bound and out-bound call center experience for leading communication companies in the US and International

• Processed emails and inbound calls while providing resolution to issues including customer inquiries, complaints and account information

• Ran and managed large reports of discrepancies and open orders on a daily basis and contacted customers for resolutions.

• Performed queries in multiple databases and used various applications to research customer issues

• Led weekly conference calls with customers, customer service account managers, and Interface managers

• Worked directly with Accounts Payable/Receivable to invoice/credit customer invoices EDUCATION

Middle Tennessee State University

January 2000-May 2004

Bachelor of Science (B.S.) in Computer Information Systems Minor in Business Administration

PROFESSIONAL DEVELOPMENT

Continuous Improvement Facilitator Certification/Kaizen- Electrolux April 2016 SQL Training- Khan Academy June 2017

HTML/CSS Training- Khan Academy June 2017

She Codes Training Feb 2022

Python and Coding for Beginners Training Feb 2022

TalentOne Traninings 2012-2024

VOLUNTEER EXPERIENCES

First Responder - Electrolux 2017-Present

Electrolux Breast Cancer Walk Participant 2015-Present The Master’s Table Soup Kitchen Volunteer 2017-Present Founder of W2W, A Women’s Empowerment Group 2016-Present Classified as Internal

Amazon Best Selling Author SheEO Chronicals Vol 1 2022 Amazon Best Selling Author I am a Woman Empowered 2021 Amazon Best Selling Author Fierce, Fabulous and Free 2022 SheEO District C.A.R.E.S. Leadership team 2022

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