Customer Service Specialist & Data Entry Professional

ASHLEY NELSON

914-***-**** • ***************@*****.*** • New Rochelle, New York

Summary

Customer Service Specialist with over 4 years of experience in high-volume, fast-paced retail and service environments. Expert in Customer Support, Problem Resolution, and Call Handling, with a dedicated focus on enhancing the Customer Experience. Proven ability to manage Data Entry and maintain Service Level Agreements in demanding roles.

Work Experience

Customer Service Associate December 2025 – July 2026 DECCICO AND SONS

Delivered high-tier Customer Support and Problem Resolution for a diverse clientele in a high-volume retail environment.

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Managed frontline Customer Experience initiatives, ensuring all service interactions met company-defined quality standards.

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Resolved customer inquiries regarding product availability and pricing through effective communication and conflict management.

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• Maintained 100% accuracy in financial transactions while performing high-speed Data Entry at checkout terminals. Service Crew Member September 2025 – November 2025 CHIPOTLE

Executed high-volume Call Handling and Data Entry for digital and phone orders, ensuring order accuracy and timely fulfillment.

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Prioritized Customer Experience by serving over 150 guests daily with a focus on speed and Service Level Agreements.

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• Facilitated Complaint Management by resolving guest issues immediately to maintain high satisfaction scores. Optimized food service workflows to reduce wait times and improve overall Remote Operations for delivery partners.

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Starbucks Barista May 2024 – August 2025

TARGET

Operated in the Food and Beverage department, consistently meeting strict Service Level Agreements for beverage preparation speed.

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Performed regular Technical Troubleshooting on espresso machinery and POS equipment to minimize operational downtime.

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Cross-trained in various departments, providing backup Customer Support and Call Handling for the main service desk.

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• Achieved top-tier Customer Experience metrics by personalizing service and resolving complex order discrepancies. Crew Member March 2024 – May 2024

SHAKE SHACK

Managed high-volume financial transactions and Data Entry, maintaining a balanced register with zero discrepancies.

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Upheld high Service Quality standards while preparing complex orders and managing guest expectations during peak hours.

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Demonstrated exceptional Problem Resolution skills when addressing guest concerns regarding dietary restrictions and order timing.

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Maintained facility hygiene and safety through rigorous adherence to sanitation Service Level Agreements during closing shifts.

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Customer Service Associate February 2023 – March 2024 WALGREENS

• Navigated CRM Software to manage customer loyalty accounts, resolve account issues, and process digital coupons. Coordinated Inventory Logistics and pack-out duties to ensure product availability for Remote Operations and pick- up orders.

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• Enhanced the Customer Experience by proactively assisting patrons with product location and technical questions.

• Streamlined the Problem Resolution process for 'put backs' and returned merchandise to improve floor efficiency. RESPIT September 2022 – December 2022

SCOTTS GOLDEN AGE HOME

Provided specialized Customer Support and care, utilizing Problem Resolution to manage behavioral challenges for a special needs child.

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• Conducted detailed Data Entry and documentation to track behaviors, milestones, and daily activities for reporting. Facilitated meaningful engagement and life skills training, demonstrating high levels of empathy and professional reliability.

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Managed logistics for school transportation and meal preparation, ensuring all safety Service Level Agreements were met.

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CREW MEMBER July 2022 – September 2022

MCDONALD’S

Processed customer orders and payments via POS systems, maintaining high speed and accuracy in a high-volume Call Handling environment.

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• Supported Customer Experience by presenting orders accurately and resolving immediate food quality concerns. Applied rigorous Problem Resolution to equipment maintenance and sanitation tasks, ensuring operational continuity.

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Collaborated with team members to restock supplies and optimize the dining area for improved customer satisfaction.

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Education

HIGH SCHOOL DIPLOMA June 2022

SCHOOL FOR CLASSICS HIGH SCHOOL

Additional Skills

Customer Support & Operations: Customer Support, Problem Resolution, Call Handling, Complaint Management, Customer Experience, Service Level Agreements (SLAs), Remote Operations Technical & Data Management: Data Entry, CRM Software, Technical Troubleshooting, Microsoft Office, Computer Literate, POS Systems

Professional Soft Skills: Time management, Attention to Detail, Teamwork, Punctual, Empathetic, Bilingual Support

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