Human Services Case Manager and Youth Support

Jelece Caple

Harrisburg, PA 704-***-****

PROFESSIONAL SUMMARY

Compassionate and dedicated human services professional with over 20 years of experience supporting youth and individuals with developmental disabilities. Possesses extensive expertise in case management, residential facility supervision, direct client care, staff leadership, and community resource coordination. Skilled at conducting client assessments, facilitating therapeutic groups, managing administrative operations, and building strong collaborative partnerships with families, interdisciplinary teams, and service agencies. Seeking a full-time Case Manager position. CORE COMPETENCIES & SKILLS

Case Management & Advocacy Leadership & Operations Direct Support & Office Skills Case Management & Support

Planning

Staff Supervision & Leadership Behavioral & Crisis Support Client Intake & Needs

Assessment

Documentation & Record

Keeping

Medication Administration

Community Resource

Coordination

Training & Group Facilitation Microsoft Word & Excel Individualized Client Advocacy State Testing Proctoring Office Equipment & Document Prep

PROFESSIONAL EXPERIENCE

Tarheel Challenge Academy — New London, NC

Case Manager December 2023 – April 2026

● Conducted in-person and telephone intake sessions to gather information, assess needs, and provide structured client support.

● Facilitated referrals to connect clients with critical community resources, benefits, and local supportive services.

● Provided comprehensive case management and consistent follow-up to ensure continuity of care.

● Facilitated weekly counseling groups and assisted in delivering staff and program training sessions.

● Guided clients through personal and developmental challenges by providing tailored resources and proactive support.

● Maintained thorough, accurate case notes, client records, and official compliance documentation.

● Served as a certified state testing proctor, strictly enforcing testing guidelines and protocols.

● Transported clients to medical appointments and authorized program activities safely.

● Coordinated multi-agency efforts involving staff, families, and external service providers to optimize care delivery.

● Upheld strict client confidentiality and maintained exemplary professional standards in all interactions.

GHA Autism Supports — Albemarle, NC

Residential Manager October 2005 – July 2023

● Supervised a team of 12 direct-care staff members delivering high-quality residential services.

● Provided direct support to youth and young adults with developmental disabilities aged 9 to 22.

● Developed one-on-one strategies to address individual care plans, behavioral goals, and personal development needs.

● Supported clients in daily living activities while fostering a safe, structured, and nurturing home environment.

● Safely transported clients to medical appointments, community outings, and scheduled activities.

● Maintained active communication with families, care teams, and healthcare professionals regarding client progress.

● Guided direct-care staff in adhering to individualized client plans, daily schedules, and organizational policies.

● Administered medications accurately according to established protocols and safety regulations.

● Handled daily office administration, including managing incoming calls, emails, filing, scanning, and document preparation.

CERTIFICATIONS & CREDENTIALS

● Notary Public

● Medication Administration Certified

● CPR & First Aid Certified

● PIP (Person-In-Peace) Trained

EDUCATION & TECHNICAL SKILLS

Stanly Community College — Albemarle, NC

GED

Administrative & Computer Skills

● Software: Microsoft Word, Microsoft Excel, Email Systems

● Office Equipment & Operations: Document Preparation, Copying, Scanning, Printing, Faxing, Front Desk Reception & Phone Routing

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