Remote Support Specialist and Client Services
Resume:
Anquernette Bennett, Remote Support Specialist
Waynesville, 65583, 945-***-****, ***********@*****.*** SUMMARY Resourceful Remote Support Specialist with over 15 years of experience in client support, documentation, and emergency response. Proven ability to build rapport with individuals and caregivers, providing person-centered care and effective device troubleshooting. Skilled in ensuring compliance and coordinating safety measures to promote independence. Eager to leverage expertise in remote monitoring and client assistance to enhance safety and well-being for The Blick Center's clients.
WORK EXPERIENCE
Personal Owner Operator
Perfect Results Tax Service & Documents Servicing
09/1999 – Present
Provide Personal & Business Income Tax Services.
Deliver current tax update information tailored to each client's individual tax needs.
Furnish essential bottom-line financial information as required. Prepare and submit tax returns, managing the expectancy of deposits. Offer Divorce Filing Services.
Cook Helper
Blackstone Consulting LLC.
02/2025 – Present Fort Leonard Wood
Prepare, cook, and serve nutritious daily meals to US Soldiers. Mortgage Servicing II- Bankruptcy Specialist
Bank of America
05/2020 – 02/2021
Manage mortgage payments.
Conduct escrow analysis.
Submit change requests.
Handle bankruptcy servicing.
Provide customer service for account inquiries and concerns. Mortgage/Bankruptcy Specialist
Bank of America
09/2019 – 05/2021
Deliver account customer service.
Process mortgage payments.
Manage escrow tax servicing.
Handle bankruptcy servicing.
Execute account change requests.
Government & Commercial Card Specialist
CITIGROUP
04/2019 – 09/2019 Jax
Supported clients with Purchasing Card, Travel & Entertainment Card (T&E), One Cards, and Fleet Card programs.
Addressed inbound service calls from government and corporate cardholders.
Performed essential account maintenance to fulfill customer requests. Communicated account status, procedures, and relevant information to resolve cardholder inquiries.
Escalated cardholder issues to appropriate personnel when necessary. Surgical Instr., Dental Equip. Coordinator, Education Certification Specialist
Sklar Instrument Corp, Dental Corp of America
Ponte Vedra Beach
Assisted clients in locating products via the company website. Established new customer accounts for individuals inquiring about specific products.
Generated deals within customer accounts for the sales team to present to clients for purchase.
Created quotations for the sales team to present to customers. Verified product stock availability and pricing for client inquiries. Submitted orders to the warehouse for fulfillment and delivery. Produced and dispatched certificates via postal mail and email to students who successfully completed online instrument courses. Redirected international callers to their respective regional specialists. Processed orders received via email and phone.
Client Outreach Specialist-Banking
TIAA CREF
04/2017 – 06/2018 Jax
Provided strategic recommendations to enhance the performance of Client Solutions Relationship Representatives (CSRs) and improve departmental procedures.
Supported coaching initiatives by monitoring CSR communication and correspondence.
Ensured adherence to internal procedures and regulatory guidelines. Contacted customers via outbound phone calls and emails to facilitate timely issue resolution.
Investigated the root causes of complaints, identified underlying problems, and proposed effective solutions.
Meticulously documented client contact status and resolution notes. Formulated recommendations for procedural, policy, and communication enhancements.
Authored written feedback for associates, identifying learning and development opportunities.
Delivered specialized and remedial coaching to CSRs. Assisted in monitoring, evaluating, and scoring client interactions across phone, email, chat, and tasks.
Client Solutions Banking Specialist III
EVERBANK
12/2015 – 04/2017 Jax
Managed an average of 100-120 incoming calls daily. Provided online assistance to consumer and priority clients. Dispensed secure account information and provided guidance on form completion.
Processed account changes and submitted client requests. Client Solutions Mortgage Specialist
EVERBANK
09/2015 – 12/2015 JAX
Handled an average of 40-80 incoming calls daily.
Assisted clients with online resets.
Provided secure account information.
Submitted requests for account changes and updates. Human Resources Specialist
Convergys
02/2014 – 10/2015 Jax
Facilitated over 60 password resets daily for managers and employees accessing internal systems.
Transferred 60-80 employees per day to payroll, benefits, time & attendance extensions for assistance.
Guided managers through the new system to complete or correct/reset employee evaluations.
Responded to an average of 60-80+ calls per day, assisting managers and employees with inquiries and resolving online issues. Customer Service Escalation Specialist
NORTHGATE ARINSO
11/2013 – 02/2014 Jax
Managed customer navigation and access to the new website. Performed password resets for online access.
Delivered efficient and accurate account information to customers daily. Escalation Supervisor
SafeTouch Security Inc
01/2012 – 06/2013 Jax
Oversaw call follow-ups and managed escalated calls. Directed a second shift staff of 8-10 employees.
Maintained a 100% customer satisfaction rate through quality service. Handled billing and customer account inquiries.
Scheduled technician repair appointments.
Performed troubleshooting and testing of security systems with customers via phone.
Youth Care Coordinator
Children Home Society
02/2009 – 02/2011 Deland
Engaged with youth aged 11 to 17 to foster the development of their needs and interests.
Recorded daily activity plans within each youth's personal file. Ensured the implementation of all programs and activities in accordance with legislation, policies, and procedures.
Assessed the effectiveness of implemented programs. Manager/Tax Course Instructor
Amscot Tax Service
09/2008 – 02/2011 Deland
Audited 50-100+ files daily.
Organized reports to maintain projections of 100% production against profit goals.
Scheduled and led staff meetings as required.
Filed 100+ tax returns and revisions accurately as needed. Supervised and scheduled 10+ employees to effectively meet customer demand.
Processor, Preparer. Office Manager
Jackson Hewitt Tax Services
09/1999 – 04/2008
Retrieved information accurately from the IRS processing center. Printed and distributed tax refund checks promptly. Filed numerous tax returns and performed necessary revisions without errors.
Managed a large number of employees and delivered outstanding customer service.
Asst Customer Service Manager
Food Lion Supermarket
04/2002 – 05/2006 Jax
Ensured strict adherence to company policies.
Optimized profits through effective cost control measures. Resolved customer issues to achieve complete satisfaction. Maintained an overall management style aligned with company best practices.
Provided leadership and direction to all employees. Guaranteed product quality and availability.
Assisted customers with their needs proactively.
Organized employee schedules efficiently.
Ensured compliance with health, safety, and security regulations. Administered disciplinary actions when necessary.
Maintained a consistent standard of excellent customer service. EDUCATION
Deland High School
High School Diploma
Class of 1992
Sanford Brown
Certified Phlebotomist
Taxation Certified
1999 – Present
Banking System Training Certificate
SKILLS Remote Support Client Support
Emergency Response Person-Centered Care
Documentation Rapport Building
Device Troubleshooting Remote Monitoring
Compliance
Certified Phlebotomist
Sanford Brown
2014
Banking System Training Certificate 2019
Certified Home Health Aide
Jan’s Home Care
01/1998
C.P.R./First Aid 01/1998
Certified Phlebotomist
Sanford Brown University
2014
CERTIFICATES
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