Office Manager and Transportation Dispatcher

ZAKIA WADE

Office Manager

302-***-**** ***********@*****.*** Wilmington, United States

EMPLOYMENT HISTORY

Office Manager / Dispatcher at Dream Team

Transportation

Manage day-to-day office operations, including scheduling, reporting, and administrative coordination. Handle workforce scheduling, ensuring coverage for transportation routes and on-time service delivery. Prepare and maintain detailed reports and records using Microsoft Office tools. Streamline dispatch procedures to improve response times and communication between drivers and management. Support company management with customer inquiries, billing, and documentation.

Van Driver at All in One Transportation

Provided safe and timely transportation for children to and from school and extracurricular activities. Maintained accurate logs and daily route documentation. Communicated professionally with parents, teachers, and staff to ensure safety and punctuality. Delivered excellent customer service and upheld the organization’s safety standards.

School Bus Aide at Christina School District

Supervised and supported students during transportation to ensure safety and order. Assisted the driver in maintaining accurate reports and addressing student behavior issues. Collaborated with school staff and parents to meet the needs of children, including those with special needs. Maintained a positive and nurturing environment for all passengers.

SKILLS

Office & Administrative Management

Customer Service & Client Relations

Scheduling & Calendar Coordination

Workforce & Dispatch Management

Data Entry & Recordkeeping Microsoft Office Suite

Reporting & Documentation

Communication & Interpersonal Skills

Problem-Solving & Organization

Leadership & Team Collaboration

SUMMARY

Dedicated and highly organized Office Manager

and Administrative Professional with over 10

years of experience providing exceptional

customer service, managing daily office

operations, and coordinating transportation

logistics. Skilled in scheduling, data entry,

Microsoft Office, and effective team

communication. Recognized for maintaining a

positive work environment, streamlining

processes, and ensuring smooth office

performance. Seeking to contribute

administrative and client relations expertise to a dynamic organization.

EDUCATION

Some College in Early Childhood

Education

Delaware Technical Community College

Some College in Biology

Cheyney University of Pennsylvania

High School Diploma / GED

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