Detail-Oriented Customer Service & Data Entry

KIM C. PUTIYON

Dumfries, VA ***@*******.*** 703-***-****

CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT PROFESSIONAL PROFESSIONAL SUMMARY

Dependable and organized customer service and administrative support professional with experience communicating with customers and clients by phone and in person, answering questions, processing orders, handling payment-related tasks, maintaining records, and supporting daily business operations. Experienced in professional telephone follow-up, front-desk support, document handling, and working with confidential information. Known for patience, professionalism, attention to detail, and follow-through. Comfortable learning new systems and procedures. CORE SKILLS

Customer Service • Telephone Support • Customer Follow-Up • Order Entry • Order Processing • Order Fulfillment • Data Entry • Administrative Support • Payment Processing • Document Organization • Record Management • Email Communication • Microsoft Word • Google Docs • Canva • Scheduling • Attention to Detail • Problem Solving • Professional Communication • Independent Work

PROFESSIONAL EXPERIENCE

Independent Avon Representative Independent Business 1992–2004

• Built and maintained customer relationships through regular communication, answering questions and providing product information.

• Took and processed customer orders, organized and delivered orders, and followed through on customer needs.

• Handled billing, collections, deposits, and payments while maintaining customer and order records.

• Managed day-to-day business activities independently while providing consistent, professional customer service. Rebilling Representative CBC – Telemarketing Company 1987–1989

• Contacted customers by telephone who had committed to making donations but had not yet completed their payments.

• Followed up professionally regarding donation commitments and payment follow-through.

• Documented customer responses and followed established procedures for rebilling and payment follow-up.

• Handled customer and payment-related information with professionalism and attention to detail. Administrative Assistant Commonwealth of Virginia – Probation and Parole Office 1988–1991

• Answered telephone calls and handled front-desk responsibilities, including checking in clients.

• Communicated professionally with clients and Probation and Parole Officers regarding administrative needs and documentation.

• Maintained files and records and typed reports and other documents.

• Supported daily office operations while working with confidential information. Day Care Provider Self-Employed 1991–1997

• Communicated regularly with parents and provided dependable daily care and supervision.

• Managed schedules, meals, school transportation, activities, and multiple changing priorities.

• Maintained an organized and professional environment and responded to day-to-day needs. HR Administrative Support TSI Early–Mid 2000s

• Assisted employees with administrative questions related to insurance information and 401(k) resources.

• Maintained employee records and personnel documentation, including I-9 verification and records related to raises and disciplinary matters.

• Handled confidential information carefully and supported day-to-day HR administrative needs. Administrative Support / Billing Real Estate Investment Company Approx. 2004–2008

• Provided day-to-day administrative support for company operations.

• Paid company bills and maintained payment records and related documentation.

• Organized payment and expense information with accuracy and attention to detail. TECHNOLOGY

Microsoft Word • Email • Basic Google Docs • Internet Research • Canva EDUCATION & CERTIFICATIONS

Education: Some College

Current Certifications: Macros Coach (Biceps After Babies) • Women’s Coaching Specialist (Girls Gone Strong) • Menopause Coaching Specialist (Girls Gone Strong)

Contact this candidate