Engineering Data Management & Customer Support Specialist

Sarah Kushner

Specialize in engineering data management

Waterford, MI 48328 +1-716-***-**** *********@*****.*** Professional summary

Detail-oriented professional with three years of office documentation experience at Moog, Inc., specializing in safeguarding intellectual property and managing confidential information. Demonstrates strong organizational and customer service skills, with a proven ability to adapt, meet deadlines, and support diverse teams. Holds an associate degree in applied science and excels in fast-paced environments. Work authorization

Authorized to work in the US for any employer

Work experience

Configuration Management Specialist, document coodinator Moog, Inc East Aurora, NY

April 2022 to March 2026

• Develop and maintain technical documentation supporting aircraft certification activities (DOD, Space & defense )

• Composed, revise, and format reports supporting FAA delegate efforts and compliance with applicable regulations.

• Reviewed documentation for data accuracy, consistency, integrity, and adherence to established standards.

• Participated in technical reviews and incorporate reviewer comments into documentation.

• Created and maintained training materials, work method instructions, and process documentation.

• Worked with internal team members and customers to coordinate documentation activities and support project requirements.

• 5 years of strong experience in Teamcenter implementation.

• Strong knowledge of Teamcenter architecture, modules include, Classification.

• Manufacturing, Partner Connect, ERP Integration.

• Experience with CAD integrations (NX, Creo).

• PLM best practices and change management processes.

• Configuring BMIDE data model to meet business requirements.

• Defining the workflows and security standards.

• Manage and oversee product release and change processes within Teamcenter.

• Fluent trouble shooting & Teamcenter Active Workspace user.

• Knowledge of Teamcenter integration with ERP systems.

• Data migration projects and validation tools.

• ITAR/EAR/CUI/trade secrets implementation experience in Teamcenter.

• GD&T experienced.

• Maintained customer communications to determine and fulfill document requests, ensuring accuracy and timely delivery.

• Reviewed, approved, and released internal and external documents, handling CUI documents with precision to meet customer needs.

• Ensured all intellectual properties were protected throughout the document lifecycle, safeguarding work instructions, procedures, ITAR/EAR.

• Performed multiple document functions to support customer requirements, contributing to secure and efficient document management.

Final processing center Clean Room

Moog, Inc East Aurora, NY

July 2019 to April 2022

Worked with various chemicals, worked alongside EHS for correct disposal. Worked alongside EHS to maintain compliant and over see any potential future near misses throughout our cell and entire plant. Cleaned parts to a molecular level, reading samples under the scope for organics and inorganic counts to see if it meets cleanliness specifications. Completed complex gaseous oxygen cleaning processes and inspection process to ensure no IPA residue was left . This is important because it could cause an explosion in space . Operated and troubleshooted ultra sonic Miraclean system, I am very mechanical. Was responsible for the final inspection for all parts before they were assembled . Tech assembler

Thomson Linear Amherst, NY

July 2018 to 2019

• Assembled clutch/brake parts and gear boxes, ensuring quality standards and production efficiency Team member, manager trainee

Wendy’s Oak Grove, KY

April 2018 to June 2018

• Managed employees to ensure tasks were completed, fostering appreciation and enthusiasm in the workplace

• Prepared sandwiches, operated cashier, and maintained friendly customer service to enhance guest satisfaction

• Operated drive-thru efficiently, contributing to fast and accurate order fulfillment Customer service Calling

Alliant Capital Management

October 2017 to December 2017

• Created payment plans for clients, utilizing negotiation skills to achieve mutually beneficial solutions

• Performed desk-based administrative tasks to support customer account management Customer Service

Napa Auto Parts

July 2016 to July 2017

• Maintained clean work space to ensure a safe and organized environment for staff and customers

• Supported sales operations by assisting customers and providing product information Internship, Napa Auto Parts

Management Trainee, administrative assistant

March 2017 to June 2017

• Coordinated meetings to facilitate communication between departments

• Organized and held small planned events, enhancing team engagement

• Learned elements of a cash report, contributing to accurate financial tracking

• Participated in sales meetings and planogram planning to support merchandising strategies

• Organized files and provided direct customer interaction to improve office efficiency Customer service

Faery's Plant Market

April 2015 to September 2016

• Operated as cashier, processing transactions accurately and efficiently

• Supported sales efforts and collaborated in group work to meet customer needs Cashier

Johnsons Country Store

September 2013 to February 2016

• Served as Sales Representative, assisting customers and promoting products

• Provided customer service and acted as DEC hunting tag distributor, ensuring compliance and accuracy Education

Business, Human Resources (Associates)

Bryant &Stratton College Getzville, NY

August 2017

CNC precision(operation and G&M code), solid works, CAD, metrology, (Certificate program) Erie Community College Williamsville, NY

August 2015 to January 2016

CNC mill, lathe operation, drafting, CAD, solid works, exc. (Project based engineering) Orleans Niagara BOCES -Project based engineering Sanborn, NY June 2014 to June 2015

technical endorsement (High school Diploma)

Starpoint Central School Pendleton, NY

Skills

Project compliance records management Technical Proficiency MICROSOFT OFFICE JavaScript Data Retention (Data management) Legal document management for projects Teamwork Google Drive Document review (document control) Database management Customer data entry Accurate transaction records management Workday

Implementing document management system - Largest document management system implemented (1-100 users)

Work instructions development Typing Document distribution Customer relationship building Sales Records management Database software proficiency Document control within engineering industry Document management analyst experience Customer support Document workflow management Drafting Technical manual management Mobile devices Time management Document quality checks EXCEL Client relationship development Customer retention Blueprint creation using CAD software Negotiation Computer operation Document approval process Presenting solutions SharePoint Engineering project drawing management

Regulatory/legal compliance standards in production Document compliance management CALENDARING Mechanical drawings

Working as a document controller - Document controller experience (3–5 years) Outbound calling Microsoft Teams Document coordinator experience Microsoft Outlook Document management Phone communication Assembly line operations Contract documentation review DoD experience Event coordination HTML Mechanical blueprint interpretation Data integrity assurance Project training material documentation management Manufacturing engineering SAP document management Project quality assurance document management Project management Document control within manufacturing industry Writing skills Document change management Cash handling Safety regulations Inventory management Quality management Document security Scripting Client interaction via phone calls Clear language communication DATABASE Documentation specialist experience Manufacturing facility experience MS OFFICE Managing document controller teams - Largest document controller team managed (1-5 team members) Quality data entry FDA regulations Organizational skills AutoCAD Needs-based selling Document archiving Documentation review 3D CAD modeling Conducting sales calls Workflow management (operations management method) Live chat Customer support experience within finance industry Languages

English

Awards

Deans list

April 2016

Each semester I achievd a place on the dean’s list. Certifications and licenses

Perfect attendance

December 2017 to August 2018

Driver's License

Certified Document Controller

Additional information

Skills & Abilities

Administrative skills

• Office management - Manual data recording/ storing

• Records management - Customer interaction/service

• Database practice - Creativity

• Calendaring - Microsoft Office: Word, Excel, Outlook

• Secretary skills - Maintain clean work area

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