Administrative Assistant & Operations Support

Zoë Nichols

Austin, TX 512-***-**** *********@*****.***

ADMINISTRATIVE & OPERATIONS PROFESSIONAL

Detail-oriented administrative and operations professional with experience supporting food pantry operations, inventory management, purchasing, data entry, scheduling, and customer service. Skilled at organizing information, maintaining accurate records, coordinating resources, and solving operational problems in fast-paced environments. Proficient in Microsoft Office, Excel, Google Workspace, and business management systems. Known for reliability, adaptability, strong communication, and a service-oriented approach. CORE SKILLS

Administrative & Office Support Data Entry & Recordkeeping Inventory Management & Tracking Purchasing & Purchase Orders Microsoft Office & Excel Google Workspace Invoicing & Financial Records Scheduling & Coordination Customer & Community Service Confidential Information Handling Written & Verbal Communication Organization & Time Management Problem Solving & Process

Improvement

Teamwork & Leadership 52 WPM Typing Speed Valid Driver’s License PROFESSIONAL EXPERIENCE

Foley Family — Austin, TX

Nanny / Household Manager August 2026 – Present

• Coordinate daily schedules and transportation for three elementary school-aged children, ensuring timely arrival at activities and appointments.

• Maintain household inventory and monitor supplies to ensure essential items are available when needed.

• Plan and prioritize multiple daily responsibilities while adapting to changing schedules and unexpected needs.

• Maintain a clean, organized, and sanitary household environment.

• Exercise reliability, discretion, and sound judgment while working independently. Quest Events / Eventworks Rentals — Austin, TX

Operations Support Specialist April 2026 – July 2026

• Provided administrative and operational support across warehouse, logistics, sales, dispatch, and field teams.

• Maintained accurate inventory and asset records using the IntelliEvent management system.

• Assisted with cycle counts, audits, and reconciliation of inventory discrepancies, helping identify misidentified inventory and prevent costly errors.

• Created inventory transfers and purchase orders to support timely fulfillment and reduce last-minute operational issues.

• Coordinated information across multiple departments to maintain accurate order flow and efficient daily operations. Position ended due to company restructuring and layoffs. Austin Community College Student Care Center — Austin, TX Student Care Specialist October 2023 – February 2026

• Managed daily operations of a student-facing food pantry, including inventory organization, stocking, resource allocation, cleanliness, and recordkeeping.

• Purchased food and supplies while considering available resources, operational needs, and program demand.

• Entered and maintained data using spreadsheets to track resources and pantry usage.

• Greeted students, assessed needs, provided information, and connected individuals with appropriate campus resources.

• Assisted with forms, referrals, and appointment scheduling while maintaining confidentiality and professionalism.

• Provided direction and support to team members and helped ensure consistent daily operations.

• Identified recurring operational problems and implemented solutions, including improved signage, resource allocation, and display procedures. Goldfish Swim School — Austin, TX

Swim Coach / Instructor August 2023 – November 2023

• Managed lessons for groups of 1–6 students while maintaining schedules and adapting to individual needs.

• Communicated clearly and professionally with families and team members.

• Maintained a clean, organized, and safe environment while managing multiple responsibilities.

• Followed established procedures and adjusted quickly to changing circumstances. Little Ola’s Biscuits — Austin, TX

Counter Server / Shift Lead September 2021 – March 2023

• Provided customer service to more than 1,000 guests per week while processing orders and transactions using Toast.

• Purchased paper and operational supplies, monitored inventory, and coordinated incoming deliveries.

• Managed cash handling, register reconciliation, and end-of-day reports with accuracy and attention to detail.

• Opened and closed the business and maintained a clean, organized, and operationally ready environment.

• Created weekly staff newsletters communicating menu, staffing, and facility updates.

• Promoted to Shift Lead within five months based on reliability, leadership, and attention to detail. EDUCATION & CERTIFICATIONS

Austin Community College — Associate of General Studies in Arts, In Progress August 2023 – Present Austin Community College — High School Equivalency Certificate (GED) May 2023 – July 2023 State of Texas — Notary Public Commission March 2026 Mental Health First Aid July 2024 Texas Food Manager Certification — Learn2Serve June 2022

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